We are using VMware vSAN for the transformation from the physical server to the virtual environment.
Manager at a computer software company with 11-50 employees
Effective vMotion feature, reliable, and good online support
Pros and Cons
- "The most valuable feature for our customers is vMotion. It allows them to shut down virtual machines and migrate them to others servers."
What is our primary use case?
How has it helped my organization?
By using VMware vSAN we have limited the need to maintain multiple physical servers. Additionally, we have been able to reduce the entire cost of the IT operation and management because of the reduction of physical servers. There are fewer electricity and cooling systems needed.
What is most valuable?
The most valuable feature for our customers is vMotion. It allows them to shut down virtual machines and migrate them to others servers.
For how long have I used the solution?
I have been using VMware vSAN for approximately six years.
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What do I think about the stability of the solution?
The stability of the solution is very good. From customer feedback, VMware is much more stable compared to Hyper-V.
What do I think about the scalability of the solution?
The scalability of VMware vSAN is good.
We currently have approximately 80 customers using this solution.
We plan to increase usage. Our sales team prefers this solution over other solutions.
How are customer service and support?
We use online documentation and videos for support, such as YouTube. If there is a problem we cannot solve then we email the support of VMware.
Which solution did I use previously and why did I switch?
We deploy many other solutions for our customers, such as Hyper-V, which some of them prefer.
How was the initial setup?
The initial setup is quite simple according to our customer feedback. The time it takes for the deployment depends on many factors, such as use case and environment size.
What about the implementation team?
We have a six-person technical team for maintenance.
What was our ROI?
We have received a return on investment. Our customers are happy, we do not need to employ a technician after deployment which is good. There is a decent return on investment but it also depends on the customers' use case.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution is high and if it could be reduced the customers would be very happy.
We have used VMware for different kinds of customers. Our target customers are SMB or SME, they normally choose VMware and their first package. We do have customers who use our own data center services, in this case, we use the VMware manage service license.
What other advice do I have?
We typically propose VMware to our customers. We advise the customer to switch to virtualization. The main point is the customer would like to recover their data. If they'll use the physical server they cannot meet the requirement of fast recovery of the data. That's why we ask customers to do the server control check into the virtualization. You can save a lot of time managing the physical server and have a lower cost for the backup option. You can have a better recovery solution is the main point our customer use VMware.
I rate VMware vSAN an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account Executiveager at a tech services company with 501-1,000 employees
It offers us some flexibility, but it could be integrated better with the cloud
Pros and Cons
- "If we decide to expand, vSAN could offer us some flexibility. We are researching ways to set this up from a new data center, which is located somewhere different from the current location right now."
- "I would like to see better integration between the cloud and our VMware virtual environment. We only have one virtual environment, which is VMware vSAN. Right now, there is little interoperability with the cloud solution at the moment."
What is our primary use case?
I work at a small company, and we have VxRail. Like Rubrik, VxRail can be upgraded brick by brick. Now we are studying considering deploying another traditional setup comprising a host and SAN Storage. VMware vSAN is a virtual SAN Storage.
We are planning to expand the resources of our system, including CPU, RAM, and storage. Currently, we are utilizing the basic VxRail setup, which consists of only three nodes, and we're in the process of acquiring another. I'm upgrading because it's at capacity, so we have no choice but to add another node so we can expand the loads for some new applications that we need to employ under the virtual servers. Our expansion to a new data center will add some more capacity to the current setup.
In the end, we could wind up with around six nodes, SAN storage, or flash array storage. But we don't have a definite plan yet. Everything is being drafted at the moment, and we're researching some details on backup solutions and VR solutions. We also have some cloud-based and server-hosted applications from Azure and AWS. So maybe the on-premises solution could involve some VMs or a hybrid backup solution that goes back and forth between the cloud and on-premises.
What is most valuable?
If we decide to expand, vSAN could offer us some flexibility. We are researching ways to set this up from a new data center, which is located somewhere different from the current location right now.
What needs improvement?
I would like to see better integration between the cloud and our VMware virtual environment. We only have one virtual environment, which is VMware vSAN. Right now, there is little interoperability with the cloud solution at the moment. We are currently researching to figure out if we can achieve that.
It's possible that we'll need to acquire new infrastructure for the new data center. And for that, we need to consult some architects, whether it's a VMware architect or some AWS and Azure architects. And we could come up with a workable blueprint that to use as a guideline so we can manage our infrastructure.
For how long have I used the solution?
I am new to this company, but I worked with different solutions at my previous company, including vSAN and the traditional VMware vSphere setup. So I've been using vSAN for two years or three years.
What do I think about the stability of the solution?
VMware vSAN is stable, although there's is some room for improvement.
How are customer service and support?
I've been working with VMware technical support since I had my own company. It's pretty dependable because I used to work primarily with level three infrastructure support. We are the last escalation. I am one of the contact people between the company and the VMware vendor. The final escalations would be working with the vendor itself or some VMware engineer, whether it's vSAN, vSphere, Center, or anything else within the scope of our license.
In my environment right now, we only handle a limited set of VMware products. These solutions are not perfect because we must apply patches and updates to deal with glitches and minor bugs. Byt I think vSAN will be reliable, especially if the after-sales support and engineers are excellent and could help us work seamlessly and comfortably.
How was the initial setup?
Our initial vSAN setup is a backup from Rubrik being thrown up to AWS for Glacier. But in the near term, maybe we could migrate that kind of solution in a more seamless and resilient way. That's what we're considering right now.
What's my experience with pricing, setup cost, and licensing?
VMware is quite expensive compared to Microsoft's Hyper-V. However, when you factor in flexibility and comparability of use, it's reasonable enough. For the high price of VMware, you get seamless operation and manageability. At the same time, I think VMware is lowering the price for its cloud-based solutions. And it's stable enough that some organizations might want to put part of their setup on the cloud and the other part on-premises. VMware's advantage is that they were already preparing for cloud solutions many years ago.
Which other solutions did I evaluate?
There are several virtual solutions that I have hands-on experience with, including VMware, Hyper-V, and some open source software. I could only compare Microsoft and VMware. VMware is significantly more expensive than Microsoft, but I still prefer VMware because it's manageable and easy to set up.
As a VMware customer, it's hard to judge the value I'm getting for the price in terms of operability and manageability. Then there are other factors, such as the amount of resources used. So when we're evaluating, we're not just looking at the price. We don't want to settle for something cheaper that might cost us some headaches.
What other advice do I have?
I rate VMware vSAN seven out of 10. I prefer a traditional SAN storage solution. Right now, we're only using vSAN for small solutions. At the basic level, it's good enough because it operates the same way as the traditional setup. It's suitable for companies that are starting and might expand in the near future. For those use cases, vSAN is a great choice compared to Hyper-V. It's much easier to maintain. However, I haven't deployed vSAN for a larger configuration.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
VMware vSAN
December 2024
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VMware Technician Manager at VAS
Easy to install, quick to deploy, and very stable
Pros and Cons
- "The installation is very easy."
- "It would be ideal if clients didn't need to monitor the solution on a daily basis."
What is our primary use case?
We primarily use the solution for 95% of our hyper-converged infrastructure deployments.
What is most valuable?
The solution is very stable.
The installation is very easy. The deployment is fast and only takes, at a maximum, 2 days.
What needs improvement?
The scaling could be a bit better.
The monitoring capabilities could be improved. It would be ideal if clients didn't need to monitor the solution on a daily basis.
For how long have I used the solution?
I've been using the solution for about five years at this point. It's been a while.
What do I think about the stability of the solution?
The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. the performance has been good.
What do I think about the scalability of the solution?
We do have plans to continue to work with the solution. However, we do not use the solution ourselves. We are integrators. Deployments and their sizes depend on the clients.
We have about 60 to 100 clients that use the solution.
How was the initial setup?
The initial setup is not overly complex or difficult. It's very straightforward and very simple to set up.
It took us about two days to deploy the product.
We had about five people who handled the deployment.
What about the implementation team?
We did not need the help of a consultant or integrator. We are integrators ourselves. We were able to handle everything in-house with our own team.
What's my experience with pricing, setup cost, and licensing?
I can't speak to the licensing arrangements or specific costs of the product.
What other advice do I have?
We are integrators and a partner to the vendor.
We are working with the latest version of the solution at this time.
I'd rate the solution at an eight out of ten. Our clients are pretty happy with it overall.
I'd recommend it to other users and companies.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Trainer in information and communication technologies at a educational organization with 51-200 employees
Excellent automated performance and agility; good integration with deployment tools
Pros and Cons
- "Provides good performance as well as integration with deployment tools."
- "Troubleshooting tools could be improved."
What is our primary use case?
Our primary use case of this solution is for performance storage and management, we are a training center. I'm the information and communication technology trainer and we have a partnership with VMware vSan.
How has it helped my organization?
The solution allows our technicians to deploy multiple lab environments for different classes at any time, without requiring any manual installation.
What is most valuable?
This solution has provided us with good performance, something we were looking for as well as integration with deployment tools. One of our main aims is to be able to deploy lab environments in an automated fashion and the product enables us to do that, providing more agility in regards to a virtual machine. We can respond to different needs, but every virtual machine will use the same storage.
What needs improvement?
I'd like to see improvement in the troubleshooting tools, specifically the troubleshooting mechanism. We like the product, but once in a while there are problems that require us to reboot the host to fix things, and that creates an impact on production.
For additional features, I'd like to see a better monitoring tool.
For how long have I used the solution?
I've been using this solution for 14 years.
What do I think about the stability of the solution?
It's pretty stable most of the time, but you need to make sure your hardware is supported and is compatible.
What do I think about the scalability of the solution?
Scalability of the solution is easy, you simply have a new host and provide a few contributions and then compute. We only have a few people using this product.
How are customer service and technical support?
We don't use the technical support, we troubleshoot problems ourselves.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
Make sure your hardware is up to date and make sure you test beforehand. It's a good idea to try and combine the solution with some third party products, such as products for automation.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Systems Operations Manager at a healthcare company with 10,001+ employees
Creates shared storage for virtual machines
Pros and Cons
- "It's completely hyper-converged, so it's very convenient."
- "It should be easier to use."
What is our primary use case?
Within our organization, there are many people using VMware vSAN.
What is most valuable?
It's completely hyper-converged, so it's very convenient. We get everything in a bundle.
What needs improvement?
It should be easier to use. Only trained people can properly use it. For untrained, system administrators, it's tough to get a firm understanding of the basics, that's why I'm still studying it.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the scalability of the solution?
VMware vSAN is both scalable and stable.
How are customer service and technical support?
If I have an issue, their technical support team helps me.
How was the initial setup?
For me personally, the initial setup was not straightforward; I struggled quite a bit.
In preparation, I had to study a lot about the documentation, etc. It took at least one week to complete that.
What other advice do I have?
I would definitely recommend this solution, but be sure to study or complete part of the VMware documentation before you start implementing it.
Overall, on a scale from one to ten, I would give this solution a rating of eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Gives us flexibility to move machines around without hesitation, but UI could be better
Pros and Cons
- "The most valuable feature is fhe flexibility, the ability to move the machines around without hesitation."
- "The UI could certainly be better. The inside into what's actually going on with vSAN would be nice to know."
What is our primary use case?
The primary use case is bringing redundancy into our plants for failover. It has been performing great.
What is most valuable?
The most valuable feature is the flexibility, the ability to move the machines around without hesitation.
What needs improvement?
The UI could certainly be better. The inside into what's actually going on with vSAN would be nice to know.
What do I think about the stability of the solution?
There have been a few issues, but VWware support has been tremendous in resolving them, so it's been good.
What do I think about the scalability of the solution?
Scalability is easy to do. It's just drop-and-add and you're good.
How is customer service and technical support?
The process with technical support is pretty good. Escalation up to the top-tier engineers is really good. We have a direct path there. There are no problems with tech support.
What was our ROI?
We probably already reached our ROI aftertwo and a half years.
What other advice do I have?
Make sure your storage network is strong. But I would recommend vSAN.
It's a pretty solid product now that's it's at 6.5 Update 2. I know that it's going to get better, but right now I'm pretty happy with where we're at. I would rate it at seven out of ten. Nothing's perfect. There's always room for improvement.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Virtualization System Administrator. at a integrator with 51-200 employees
We were able to create different security policies depending on the virtual machines according to their needs for performance or availability
Pros and Cons
- "The most important functionality is the ability to extend cluster storage and cluster computing power securely without loss of data."
- "I lose a node in a cluster vSAN, which is also used as a cluster HA. I lose not only the storage part, which is not necessarily serious (depending on the configuration of the vSAN cluster), but on the other hand, I lose also a node of Compute, which can make things complicated quickly."
How has it helped my organization?
It is precisely the possibility of being able to extend the capacities of the cluster of storage and calculation by the simple addition of one or more physical server which makes us lean on this solution in a secure way.
Moreover, with the storage policy, we were able to create different security policies depending on the virtual machines according to their needs for performance or availability.
What is most valuable?
The most important functionality is the ability to extend cluster storage and cluster computing power securely without loss of data. Also, the ability to set up an extended cluster on multiple sites in a much simpler and easier way than with a traditional storage solution.
What needs improvement?
This product is usable in many cases. It can be used for a wide range of applications.
It is also possible, for example, to parameterize a stretch cluster at the very least without going to a costly solution based on conventional storage, such as MetroCluster, or another solution of the same level.
What do I think about the stability of the solution?
No, for the moment, we have not had any unpleasantness related to stability from the time the technical prerequisites are met (hardware in the VMware Compatibility Guide, par example), as well as best practice to design.
What do I think about the scalability of the solution?
No. It's no problem. To be honest, we have not upgraded any vSAN infrastructure to date.
I just had to increase the capacity of a cluster in production by a simple addition of hosts, from the moment the compatibility with the existing one has been checked, there are no problems.
Adding this very simply by drag and drop from the host to the vSAN cluster, beforehand, the host must be placed in maintenance mode. Then, we have more than to add the HDD and SSD to the cluster vSAN in place -- either they are claimed automatically or manually. It all depends on the cluster configuration.
How are customer service and technical support?
I have never had to contact VMware technical support.
Which solution did I use previously and why did I switch?
No, I didn’t use other solutions previously, because converged solutions are new technologies and I knew VMware Technology's reputation. But, I am developing other competencies, especially with Nutanix Technology.
How was the initial setup?
From the moment you're used to the VMware vSphere Web Client interface, there are no problems.
The activation is really simple, since it is done with a simple click if one can stay at the level of the parameters of the cluster VMware vSphere.
Then, depending on the number of hosts in the cluster, it will be possible to define a certain number of Fault Domains, that is to say, a quantity of permissible hosts losses, for example.
Moreover, depending on the amount of RAM available in each host and the amount of SSD, we can define one or more Disk Group, as well as host more or fewer objects. But this is more a question of design, which must intervene upstream of course.
The biggest difficulty lies in the design of the solution in order to be closer to the Service-Level Agreement of the company. There are a lot of possibilities according to the number of fault domain one wishes to have, if one makes vSAN on a site or multi-site, the degree of protection of virtual machines, etc,
What's my experience with pricing, setup cost, and licensing?
Basically, vSAN is a license in addition to that of the classic VMware Vsphere, which is also mandatory.
The easiest way is to get closer to VMware directly; it's much simpler and easier.
Which other solutions did I evaluate?
Yes, at the time, like everyone else, we looked at the classic option, storage bay with SSD caches, but the prices were not necessarily interesting.
Moreover, it requires knowing all the management consoles and specificities related to particular types of storage, network, and infrastructure.
With the use of VMware vSAN, we have not had this worry, since by mastering the VMware vSphere Web Client, I manage all from a single interface, and it is very simple.
Today, I am looking at Nutanix products, and other VxRAIL, and the goal is to identify a concurrent product which can interest us.
What other advice do I have?
Test the product before implementation to see if it fits your needs. Above all, be careful with technical prerequisites and other technical constraints.
To be accompanied by the pre-sales of editor would be the simplest.
Most importantly, the interface is simple, but it is clear that bad handling can have unfortunate consequences.
A simple example: I lose a node in a cluster vSAN, which is also used as a cluster HA. I lose not only the storage part, which is not necessarily serious (depending on the configuration of the vSAN cluster), but on the other hand, I lose also a node of Compute, which can make things complicated quickly.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Engineer at a media company with 1,001-5,000 employees
We've gotten rid of shared storage, which is a better solution than an all-flash array. I've heard, however, that maintenance of it causes stability issues.
Valuable Features
Getting rid of sharing storage, especially VSAN 6. That would be even better than having an all-flash array.
Stability Issues
I hear a lot of issues of stability whenever you go to maintenance, but people who are having spectacular experiences are not speaking the loudest so it can be hard to tell.
Scalability Issues
I haven’t looked at configuration maximums but it seems like you can scale it up pretty hard in terms of clusters with vSphere 6.
Customer Service and Technical Support
Customer Service:
In general, VMware customer support is world class. Response time is really quick – you get connected to experts much faster than in other companies, like Microsoft for example.
Technical Support:All I've seen is community support, especially from bloggers and community experts. I haven’t had any experience.
Initial Setup
It's not very different than vSphere 3. If you're comfortable with VMware it’s straightforward. From what Ive seen, it’s a simple install once you have all the hardware. I have heard you have to tweak it performance wise.
Other Advice
Support is up there in the top five things to look at. If you can call, have online communities, easy access to articles. I would also add that if you can get through to someone who has deep knowledge of the product quickly.
Stability, the issue that we have run into is that they are fly-by-night brand new startups and you can get stranded without support.
You need to vet the company, they need to be around in a few weeks to help you. Also, peer reviews are very important – invaluable. Salesmen will tell you everything, we look at whitepapers and vendor supplied information. Google is your friend.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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Updated: December 2024
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Hi Henry
Thank you so much.