Service and Support
WALLIX Bastion customer service offers multiple language support with a responsive team available 24/7 depending on the subscription. Support is delivered locally and remotely with knowledgeable first-level assistance. Some users report challenges with precise answers and decision-making for implementing corrections. Users find the availability and remote session capabilities beneficial. The service features regional offices, especially in West Africa, aiding quick access for local users.
Deployment
Users found WALLIX Bastion's initial setup straightforward, often completed within hours or a few days. Some mentioned complexities in integrations and configurations, especially in complex environments or when integrating with Microsoft. Deployment times varied with user expertise, taking from a couple of hours to a few days. While some rated the process highly, others noted the need for command lines and the challenges experienced when upgrading or integrating with CyberArk. Local support and documentation were helpful.
Scalability
WALLIX Bastion shows sizable scalability, though issues arise with expansion, especially when integrating new entities. Users indicate that choosing additional packages aids in scaling. It operates efficiently from a central location, managing numerous assets without client tools. Scalability ratings generally range from seven to nine out of ten. In Nigeria, it has been adopted by several organizations, indicating growing interest. Some challenges exist with larger setups requiring extra instances for optimal performance.
Stability
WALLIX Bastion is praised for its stability, with high ratings frequently given. Users highlight its mature architecture, seamless operation, and reliability, noting minimal issues since implementation. Large organizations, including several banks, successfully utilize WALLIX Bastion, emphasizing its robust performance. While comparisons with competitors mention fewer stability issues, some note a need for additional security features. Scalability concerns were addressed with clustering, and positive feedback underlines its suitability for critical systems.