Whatfix is an award-winning digital adoption platform created to facilitate onboarding for businesses, as well as to assist them to improve support and reduce user training efforts. This software as a service (SaaS) platform offers in-app guidance for software products and web applications, as well as providing performance support, assisting companies in the creation of interactive walkthroughs in applications and programs. Through Whatfix, companies can achieve faster digital adoption for employees as well as clients. The use cases for Whatfix include not only digital transformation and employee onboarding, but also change management, user onboarding, user adoption, and remote training,making the platform a very versatile solution.
Through step-by-step walkthroughs, employees or users can be taught how to use a feature, and understand a software application very quickly through an interactive way of teaching. Whatfix provides different analytics and data reports to help companies, including allowing them to understand user interaction with applications and what they can potentially improve. The platform creates a seamless process for user learning, incorporating in-app pop-up messages that highlight the new changes in a software or explain valuable information in short format.
Whatfix ensures that employees receive assistance throughout the whole digital adoption learning process, providing them with a self-help option. Through it, they receive contextual self service in the form of flows, videos, and links.
Whatfix Features
Whatfix provides companies as well as their users with many features to help them take advantage of the platform’s full capabilities. Some of these features include:
Whatfix Benefits
Whatfix brings many benefits to businesses in their training of users for new technologies. Some of these benefits include:
AAA, Oracle, Heineken, HP, L'Oreal, BMC, Avnet, Cardinal Health, RCI
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