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reviewer2515566 - PeerSpot reviewer
Founder at a tech vendor with 11-50 employees
Real User
Top 5
Provides OAuth2 token capabilities, but interface should be more user-friendly
Pros and Cons
  • "WSO2 API Manager provides OAuth2 token capabilities that our customers use to interact, onboard new customers, and provide approvals whenever a customer is onboarded."
  • "The solution’s interface should be more user-friendly."

What is most valuable?

WSO2 API Manager provides OAuth2 token capabilities that our customers use to interact, onboard new customers, and provide approvals whenever a customer is onboarded.

What needs improvement?

The solution’s interface should be more user-friendly.

For how long have I used the solution?

I have been working with WSO2 API Manager for seven to nine years.

What's my experience with pricing, setup cost, and licensing?

WSO2 API Manager is an open-source solution.

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What other advice do I have?

Recommending WSO2 API Manager to customers depends on their use cases. It's the customer's choice rather than our choice. WSO2 API Manager provides good support for API lifecycle management. We are satisfied with the solution and implemented it with one of the government organizations in India to deploy and manage their APIs. The solution's developer portal feature has improved the developer experience.

We charge our customers based on their IDs, secrets, the services they use, and how frequently they use them. We use WSO2 API Manager only for API management. We recommend the solution to customers based on their budget and whether they want an open-source solution or an open-source tool with technical support and minimal licensing cost.

The solution provides good documentation.

Overall, I rate the solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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XolisaVuza - PeerSpot reviewer
Co-Founder and Chief Technology Officer at AfroCentric Health
Real User
The solution is open source and easy to configure
Pros and Cons
  • "The solution is open source and easy to configure."
  • "Lacks some new features and updated functionalities."

What is our primary use case?

Our primary use case is integration of legacy systems and channels, exposing APIs and security. I'm co-founder and CTO of the company. 

What is most valuable?

The solution is open source and easy to configure. 

What needs improvement?

I'd like to see some new features and updated functionalities.

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

The technical support is very good. 

How was the initial setup?

The initial setup is straightforward. 

What other advice do I have?

I would recommend this solution, open source is king. I rate this product 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
WSO2 API Manager
January 2025
Learn what your peers think about WSO2 API Manager. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Product Manager at a university with 1,001-5,000 employees
Real User
Highly customizable, beneficial models, and scalable
Pros and Cons
  • "I think the best part about WSO2 API Manager is that it's highly customizable because it's open-source. The partnership model is quite lucrative for us, it helps us to go and pitch to our customers. You can build a lot of business models yourself that you want to use. You are able to do a lot of the solutions."
  • "The user interface needs to improve, it is a bit outdated."

What is our primary use case?

WSO2 API Manager is a complete platform for managing APIs.

What is most valuable?

I think the best part about WSO2 API Manager is that it's highly customizable because it's open-source. The partnership model is quite lucrative for us, it helps us to go and pitch to our customers. You can build a lot of business models yourself that you want to use. You are able to do a lot of the solutions.

What needs improvement?

The user interface needs to improve, it is a bit outdated.

There is an Affiliate Marketing monetization in Google Apigee that you would like to use in this solution but is not available. We end up having to build an alternative to get the job done. This feature should be added to this solution.

For how long have I used the solution?

I have been using WSO2 API Manager for approximately four months.

What do I think about the scalability of the solution?

The solution is scalable, my clients have been happy.

Most of my customers are enterprise-sized companies.

How are customer service and support?

The support system is not that great. The number of employees in the organization is perhaps too little that is providing training. This causes some problems.

Which solution did I use previously and why did I switch?

I am working with Google Apigee and it is quite nice, but it's a bit expensive for the customers. Otherwise, Google Apigee has a lot of different features that the WSO2 API Manager doesn't provide.

How was the initial setup?

The installation is quite easy, the full implementation takes approximately three months.

What's my experience with pricing, setup cost, and licensing?

I think the other competitors that are providing the same solution are quite expensive. WSO2 API Manager is quite cheap.

What other advice do I have?

WSO2 API Manager is very good for small and medium companies, but if you have an enterprise-level company, Google Apigee might be a better choice.

I rate WSO2 API Manager an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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reviewer1375662 - PeerSpot reviewer
Solution Architect at a tech vendor with 10,001+ employees
Real User
Top 20
A good platform with a complete integration suite
Pros and Cons
  • "A complete integration suite and a good platform."
  • "The professional support and licensing aspects of WSO have been a challenge."

What is our primary use case?

We provide this solution to our customers. Most of our clients are enterprise size organizations. We have a partnership with the company and I'm a solutions architect. 

What is most valuable?

This is a complete integration suite and it's good for open banking and the like. From a product perspective, it's a good platform. 

What needs improvement?

We've had some challenges with the professional support and licensing aspects of WSO. 

For how long have I used the solution?

We've been using this solution for six years. 

What do I think about the stability of the solution?

Stability is definitely something that needs to be improved. 

How are customer service and support?

Customer support could be improved. 

How would you rate customer service and support?

Neutral

How was the initial setup?

I think our deployment process is good but our interactions with WSO could be improved. 

What's my experience with pricing, setup cost, and licensing?

The licensing process could be improved, it's been a challenge for us.

What other advice do I have?

The traction we've seen with API Manager over the last couple of years has dropped off and solutions like Kong have become more popular. Our focus has now shifted to that product. 

I'd rate everything about this solution an eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Software Engineer at eCam Solution Co., Ltd
Real User
Simple interface, simple implementation, but rate-limit could improve
Pros and Cons
  • "WSO2 API Manager's most valuable features are the simple interface that is easy to use and the APIs lifecycle."
  • "WSO2 API Manager could improve the API approval system."

What is our primary use case?

We use WSO2 API Manager to manage APIs.

What is most valuable?

WSO2 API Manager's most valuable features are the simple interface that is easy to use and the APIs lifecycle.

What needs improvement?

WSO2 API Manager could improve the API approval system.

For how long have I used the solution?

I have been using WSO2 API Manager for approximately one year.

What do I think about the stability of the solution?

The stability of the WSO2 API Manager is good.

What do I think about the scalability of the solution?

We have used the open-source version, but I'm we have now switched to the enterprise version, I am not of the differences. The rate-limiting in the open-source seems not to work. When I add buy limits, it does not work correctly. I do not think this issue is in the enterprise version.

This solution is suitable for medium to large businesses.

How are customer service and support?

The technical support from the WSO2 API Manager is very good. When there is an issue they fix the ticket very quickly.

Which solution did I use previously and why did I switch?

I have not used other API management systems.

How was the initial setup?

The initial setup of WSO2 API Manager is simple.

What's my experience with pricing, setup cost, and licensing?

WSO2 API Manager is a low-cost solution. It is one of the most affordable solutions. 

What other advice do I have?

I find the solution to be good overall. The solution is receiving a lot of attention and is attracting investors.

I rate WSO2 API Manager a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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reviewer1450452 - PeerSpot reviewer
Integration Manager at a financial services firm with 10,001+ employees
Real User
A simple solution with good API management lifecycle, but needs better support and the ability to write orchestrations
Pros and Cons
  • "API management lifecycle is the most valuable."
  • "I would like it to be a more convenient development platform with the ability to write orchestrations and so on. Our problem with this product is that in my country, we are the only enterprise that has been using this product. We're missing a lot of knowledge from colleagues to consult with, and we also aren't able to recruit people with relevant skills. It is a big problem. The small team that is maintaining this product is the only team that can actually relate to any technical issue. The support that we're getting from the company is not great. There is also a cultural gap there because they're from Sri Lanka, and it is not easy. They're putting in a lot of effort, but they are not meeting our expectations."

What is our primary use case?

It is basically used for the integration of applications inside the organization and also for business partners outside the organization.

What is most valuable?

API management lifecycle is the most valuable.

What needs improvement?

I would like it to be a more convenient development platform with the ability to write orchestrations and so on.

Our problem with this product is that in my country, we are the only enterprise that has been using this product. We're missing a lot of knowledge from colleagues to consult with, and we also aren't able to recruit people with relevant skills. It is a big problem. The small team that is maintaining this product is the only team that can actually relate to any technical issue. The support that we're getting from the company is not great. There is also a cultural gap there because they're from Sri Lanka, and it is not easy. They're putting in a lot of effort, but they are not meeting our expectations.

For how long have I used the solution?

I have been using this solution for three years. I have used it in production for two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have a few dozen users.

How are customer service and technical support?

The support that we're getting from the company is not great.

How was the initial setup?

It was pretty straightforward. The deployment took a couple of weeks.

What about the implementation team?

We had a reseller who is not an integrator. So, we basically did everything in-house.

Which other solutions did I evaluate?

We only did it in a very superficial way. We didn't really evaluate.

What other advice do I have?

I would say if you're looking for a simple and straightforward solution, it is probably a good idea, but if you're looking for a more advanced option, then you should go for some other solution.

I would rate WSO2 API Manager a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Chief Specialist at a manufacturing company with 10,001+ employees
Real User
Unifies our microservice and then publishes the service outside
Pros and Cons
  • "The most interesting feature is its Mac-based function."
  • "API Manager is not easy to scale because some of its components lack scalability. It's a difficult point. Especially because companies are so cloud-based these days, microservice scalability is a major thing."

What is our primary use case?

We use API Manager to publish our microservice for the public. We also use it because of its integrated functionality. We are researching many kinds of functions with WSO2, not only WSO2 management.

What is most valuable?

The most interesting feature is its Mac-based function. We want to use the API Manager to unify our microservice and then publish the service outside. In the future we want to combine it with our service. But we haven't implemented it for other Mac-based work, yet. This is an interesting element.

What needs improvement?

WSO2 API Manager is a little complex to use. I think the user interface could be improved. 

Additionally, the installation setup is a little complex. I think in future versions I would like to see some improvements in the system's installation.

For how long have I used the solution?

I have been using WSO2 API Manager for about half a year.

What do I think about the stability of the solution?

We deployed directly to the API Manager, and when we tested the performance we got a memory error. I don't know where or how to solve it. Maybe the memory size, or other setup parameters can solve this problem. I'm not sure whether it's an issue of stability, but it's an issue. We think this problem can be solved by many methods. Fundamentally, the problem is a general memory problem, not necessarily a WSO2 API Manager problem.

We are discussing use keys in our organization. Maybe some end user will come for testing and we can fully deploy the API Manager to be used every day.

What do I think about the scalability of the solution?

API Manager is not easy to scale because some of its components lack scalability. It's a difficult point. Especially because companies are so cloud-based these days, microservice scalability is a major thing.

How are customer service and technical support?

We have only contacted support two times.

Which solution did I use previously and why did I switch?

We did discuss several different options but we liked WSO2 API Manager because it is an open source system. So we think it's better for our current needs.

How was the initial setup?

The initial setup is not easy. There are many different components which need to be coordinated. The way that you receive the public's message interface is very complex.

Initial setup took two or three weeks the first time. It's not a perfect system or setup.

We had two people working on the installation but not full time.

What about the implementation team?

We installed the system by ourselves.

What other advice do I have?

I recommend this product. I think WSO2 API Manager is good. I'd like to recommend the system to others.

On a scale of one to ten I would rate WSO2 API Manager an eight.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Modupe Aladeojebi - PeerSpot reviewer
Chief Technology Officer at Swifta Systems and Services
Real User
Top 10
The product is easy to deploy and provides good documentation, but it hasn’t been updated for some time
Pros and Cons
  • "The documentation is good."
  • "The product hasn’t been updated for some time."

What is our primary use case?

We use the integrator.

What is most valuable?

The solution helps me get my job done. It's a good product.

What needs improvement?

The product hasn’t been updated for some time. I wonder if it has reached the end of its life and is no longer being maintained.

For how long have I used the solution?

I have been using the solution for more than four years.

What do I think about the stability of the solution?

I rate the tool’s stability a five out of ten. There hasn’t been an update for a long time.

How was the initial setup?

We did not face difficulties while deploying the product. The tool can be deployed within a few minutes. The documentation is good. We haven't had any issues in maintaining the tool.

What's my experience with pricing, setup cost, and licensing?

I am using the free version.

What other advice do I have?

We are a B2B company. I am the CTO. I work on the solution alone. We use it for a small project. All the technologies we use are open source. I recommend the solution to others. Overall, I rate the tool a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: January 2025
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