Zenoss Cloud Reviews

Name: Zenoss Cloud
Brand: Zenoss
Rating: 4 (8 reviews)

4.2 out of 5

8 reviews
100% willing to recommend

1,659 followers

What is Zenoss Cloud?

Zenoss Cloud revolutionizes IT infrastructure monitoring with a service-centric approach, prioritizing the overall health of services and applications. Harnessing the power of Artificial Intelligence and Machine Learning (AIOps), Zenoss Cloud offers end-to-end visibility across servers, networks, storage, and applications. Real-time monitoring, event correlation, and automated remediation ensure immediate insights and efficient issue resolution. The customizable dashboards empower users to tailor visualizations to their needs, while scalability accommodates diverse infrastructures. Zenoss Cloud guarantees improved application performance, reduced downtime, and enhanced IT efficiency, making it an ideal choice for businesses of all sizes, from small enterprises seeking simplicity to large corporations requiring advanced scalability. Experience unified monitoring and proactive management with Zenoss Cloud, a comprehensive solution that transforms IT infrastructure optimization in today's complex environments.

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Zenoss Cloud is the #11 ranked solution in top Container Monitoring solutions, #14 ranked solution in top Event Monitoring solutions, #20 ranked solution in top AIOps solutions, #24 ranked solution in top Server Monitoring solutions, #32 ranked solution in top Application Infrastructure solutions, #41 ranked solution in top Cloud Monitoring Software, #59 ranked solution in Infrastructure Monitoring tools, and #74 ranked solution in best Network Monitoring Tools. PeerSpot users give Zenoss Cloud an average rating of 8.4 out of 10. Zenoss Cloud is most commonly compared to Splunk Enterprise Security: Zenoss Cloud vs Splunk Enterprise Security. Zenoss Cloud is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.

Helped 814,325 peers since 2012

Featured reviews

ClaudiaChen

Cloud Architect - Senior Technology Architect at Telstra

As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

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Yacin HATTAB

Responsable Commercial at Zen Networks

I'm a reseller. I don't use the solution personally. The technical feed is not my part. I'm just more the one who takes the meeting with the client and I leave the technical part to my partner. There are different deployment options. For the public sector, it's generally on-premise. The banking sector is usually on the cloud. It really depends on the environment of the clients or what kind of infrastructure they have. For the cloud, typically AWS or Azure is used. If you have a big environment, it's really the tool that is really suitable for your environment. However, if you have a small environment, it's useless. If you have one or two services, it's just too big. I'd rate the solution nine out of ten.

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Thyagarajan Moorthy

Principal Infra Developer at Cognizant

There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex. I know it's interesting to get new features, but it didn't add value to the customer. It made the administration task a little more complex but I have gotten used to it over the last year. Also, application performance monitoring is an area that Zenoss has not touched much. I would like to see them focus more on this area. There is a need for application monitoring and mobile Android monitoring. If they can develop those kinds of areas that would make our business more up to date and we could cover more customers.

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Zenoss Cloud mindshare

Product category:

As of October 2024, the mindshare of Zenoss Cloud in the Application Infrastructure category stands at 0.2%, down from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Infrastructure

Key learnings from peers

Valuable Features

The most valuable feature of Zenoss Service Dynamics is its ability to monitor devices and provide real-time alerts. It ensures that any device unavailability is immediately detected and generates alerts for prompt issue resolution. Additionally, Zenoss Service Dynamics is user-friendly and compatible with various cloud platforms like Azure and AWS.

It is considered one of the most comprehensive monitoring tools available, with reliable technical support available in multiple languages. The stability and scalability of Zenoss Service Dynamics are also commendable.

"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."
"It's easy to use."
"The product offers good documentation that helps with initial training."

Room for Improvement

Zenoss Service Dynamics could benefit from improvements in several areas. Firstly, there is a need to address the issue of multiple charges for monitoring different items on a network. Currently, customers are charged multiple times for monitoring a server, its services, IP addresses, and interfaces. It would be more convenient and cost-effective if Zenoss Service Dynamics could offer a single fee to monitor the entire server.

In addition, it would be advantageous for Zenoss Service Dynamics to introduce a public cloud monitoring feature, specifically for the Azure public cloud. This would allow users to monitor their Azure services seamlessly within the solution. Currently, there are certain services from Azure that Zenoss Service Dynamics is unable to monitor, so integration with the Azure public cloud would be a valuable addition in the next release.

Furthermore, the AI aspect of Zenoss Service Dynamics needs improvement. Many clients are drawn to competitors who offer advanced AI capabilities, which are currently lacking in this solution. Enhancing the AI features would make Zenoss Service Dynamics more competitive and appealing to a wider range of customers.

"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server.What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."
"The AI aspect needs to improve."
"It would be ideal if the product offered sound alerts."

ROI

Zenoss Service Dynamics has proven to be a valuable investment. By utilizing this monitoring system, users are able to effectively provide managed services to customers. This product successfully detects any alerts, issues, or potential device failures, allowing users to promptly address them.

Pricing

The pricing for Zenoss Service Dynamics includes additional costs beyond the license fee and is paid annually. The exact cost varies depending on factors such as the environment, number of services, and data center size. There are also optional plugins available, such as APM, that can be added to meet specific requirements.

"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."
"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."
"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

Popular Use Cases

The primary use case of Zenoss Service Dynamics is to monitor customers and devices, generate reports and alerts, and manage larger assets.

Service and Support

Customers have found the technical support provided by Zenoss Service Dynamics to be excellent. They appreciate the availability of support in both English and French and find the support team to be very helpful.

Deployment

The setup process for Zenoss Service Dynamics can be divided into two parts: setting up the entire vendor system and setting up the agent to monitor devices.

While the setup of the vendor system took around a week, the complexity of the implementation strategy is not specified.

The deployment duration varies depending on the size of the infrastructure, ranging from three days to three months.

It is mentioned that only one person is needed to deploy and maintain the solution, with smaller tasks being delegated to engineers or junior engineers.

Scalability

Zenoss Service Dynamics is considered to be scalable, allowing for easy expansion as needed. However, there may be limitations in terms of coverage for certain features, requiring the purchase of additional ZenPacks.

While it is generally scalable, it may not fully meet the demands of the current public cloud market.

Stability

Zenoss Service Dynamics is highly reliable and consistent, with no issues or disruptions. It receives a high rating for stability, indicating its strong performance and absence of bugs or glitches.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Zenoss Cloud Buyer's Guide for additional reliable information.