Zoho Analytics Reviews

The ability to produce pivot tables and the integrated SQL functions have been of great value in producing insightful reports and graphs. The integration with other Zoho products is also quite valuable as it will allow Zoho Reports to serve our reporting needs as we continue to grow.

We were able to create reports in Zoho Reports to monitor the conversion rate for the samples we were sending out. This allows us to monitor the conversion rate and set targets for our sales team, who, due to the embedding functions of Zoho, are able to see them at any time. This has given our sales team direct motivation, allowing us to reach new sales milestones.

The ability to copy a full database is lacking, making it difficult to create test environments. The SQL editor could also use some tweaks, as it is currently difficult to debug large queries without having to copy the text into a text editor to get line and column numbers.

4 months.

There has been a single instance of Zoho being inaccessible in the time I have used it, but the downtime was minimal (a few minutes).

Customer service is a 4/5. They will answer your questions quickly, and generally provide helpful answers.

Technical support is a 3/5. They will frequently link to documentation as part of their answers, but I have found some of their responses to not agree with documentation, leading to confusion.

We were previously using Caspio as a cloud based database, but it had limited reporting functions. It was not possible to do SQL queries, or pivot tables, greatly limiting the capabilities of the database as a reporting tool.

The initial setup was quite straightforward for Zoho reports on its own. If you already have databases, or excel files, just upload, and the appropriate tables will be created. For creating reports, they use a drag and drop system that is intuitive and easy to use.

Zoho Reports was implemented in house. With only basic IT knowledge, it is easy to create the necessary reports and tables. Knowledge of API programming is an asset when integrating Zoho Report with other applications.

The original setup costs only exist in that of time used to setup all the reports/tables. There are no up front fee, and Zoho charges on a monthly basis proportional to the chosen package and number of users. Packages start at a few dollars a month per user.

When considering Zoho Reports, make sure to consider the whole Zoho family of products. Zoho has been introducing new products, and has a large variety of different business applications (CRM, accounting, mail). Many of these can link directly to Zoho Reports and create some great reports to help your business to prosper.

We use this solution for report generation.

The front end of this solution including the graph generation using SQL has been most useful.

The customer service and support for this solution could be improved by faster response times.

We have been using this solution for two and a half years. 

This is a stable solution. 

This is a scalable solution. 

I have received technical support from Zoho Analytics and they are very easy to access and respond quickly.

Positive

The initial setup is straightforward. 

I would rate this solution an eight out of ten. 

• Import data from feeds
• Drag and drop report designer
• Publish & Share - to a schedule
• For beginners and data base admins alike

• Analyses expenses per account for customers in our CRM
• Provides dashboards for different areas of business
• Allows "live" reporting of data gathered using Zoho creator forms

Query builder guidance/steps for beginners who need to write actual queries

5 years

Zoho Reports is a SaaS. Deployment is as simple as logging in with an account/Gmail/Google Apps account

Excellent up-time and remains fast and responsive, even with 2 million records in the database

I've seen implementations from 1000 records to more than 2million records. No issues with either.

Excellent. the support team have been very helpful, on one occasion even writing a particularly complex query for me,

Excellent

Microsoft SQL reporting services - too expensive and has hardware requirements. Easier sharing via cloud and costs difference made me switch.

Simple - Import spreadsheets, create relationships, create reports.

I am a Zoho partner so implement for myself and my customers.

$50 USD / Month

Zoho offer trials of all their products. I recommend using the trial and exploring the product fully.

Automates complex reporting (pivot tables, charts, etc.). We used to have all the same reporting features- BUT- we had to produce the results manually using Excel spreadsheets so they were insanely labor intensive. Zoho Reports allows us to spend more time analyzing data and less time manipulating it.

It used to be that Report-generating was silo'ed to staff members with specific technical skills. Now, a much greater number of managers can understand the drag/drop interface of Zoho Reports and can benefit from reviewing the data. This has greatly improved the adoption of data-driven decision-making in our SMB.

No suggestions. However we do not like proposed UI changes and find that in general as a vendor Zoho is rather unresponsive to feedback from its customers.

1-2 years.

No.

No.

No.

8/10.

8/10.

We used default reporting features in the core Zoho CRM product, which are infantile in comparison to what Zoho Reports offers.

Straightforward - however, advanced features are not documented anywhere and so hard to use. I had to force tech support to walk me through a few advanced formulas. Once I understood them, I was fine, however that step could have been saved if they had better walkthroughs on their website.

In-house.

We don't measure it. For $50/mo we are saving dozens of hours of staff-time and making better decisions. That's pretty good.

$50/mo flat fee.

We have not tried it with our own data pools but it works well when combined with data from Zoho's other products.

We really like that it's user friendly and has a lot of combinations and charts. They're good compared to other tools. We used a free Elastic product, comparatively, this solution is good because of their support, UI, and connecting to databases is very easy. 

In terms of improvement, they have a limited number of graphs available in their store. They should come up with more graph style forms. They should have more charts and at the same time, you can't create panels like with Microsoft BA. 

I have been using Zoho Analytics for nine to ten months. 

It's stable. It works. 

We checked the scalability and it is scalable. 

There are around four to five users who use this solution. The users are primarily developers. We develop dashboards and analytics and then give them to our clients. Three to four people deploy it and implement it for our clients. 

Zoho technical support is good. 

The initial setup was very easy and user-friendly. The deployment took two to three hours, it's very easy. 

I also used a BA tool but the issues with those dashboards were that the license prices were very high for the Indian market. 

Zoho prices are reasonable. We have different plans with them; monthly, quarterly, yearly. 

I would rate Zoho Analytics an eight out of ten. 

They have imited graphs. In the next release, I would like for them to have features like Microsoft BA, in which we can create clickable buttons to help us navigate. Zoho does not have this. If they could develop those buttons in the next release, it would be helpful. 

The fact that it generates graphs on the web is a valuable feature.

We created quality indices that were presented in a TV production.

It should have more options for graphics, if it stayed with the quality of graphs of excel, would be great.

I have been using Zoho Reports for 6 months.

No.

No.

No.

Good.

Good.

We previously used Google Docs and Microsoft Excel 365.

Straightforward.

Its a fast tool to assist companies who do not want to spend on software developments.

Dashboards and pivot tables.

We are a hotel chain. There are seven hotels all over the country and Zoho Reports let us collect important information without traveling or sending big e-mails.

Delete and copy cells. I would let the users delete and copy as many cells as they want. It is absolutely uncomfortable for me to do it one by one.

Five months.

It was not complex, I think the videos help a lot.

We are a solution provider and Zoho Analytics is one of the products that we implement for our customers. It is used to improve the customer experience from CRM up to inventory.

The most valuable feature is reporting. Zoho Analytics is the best software for giving reports to customers and we can create any report that is required. It is very easy to do.

You can supply data to this solution in many other forms, such as an Excel spreadsheet.

This solution does not support manufacturing facilities.

Across Zoho products, it is not possible to consider multiple types of discounts. For example, if you give a discount on one level, and then want to give a separate discount at the invoice level, it is not possible.

We have been using Zoho Analytics for between three and four years.

We have had no issues with respect to stability.

One of our customers is a very large television network. For them, we handle all of the requested customizations in Zoho.

They have gives us support when we have needed it.

The initial setup is very simple, and not complex.

The length of time for deployment depends on the complexity of the reports. If there are only a few reports then it can be done in perhaps an hour's time. It's very simple but some kinds of reports are complex and take longer. For example, property dealers have their own cost sheet and it has more than 620 fields of data with different combinations of calculations. Definitely, reports of this type take between two and three days to create.

We have a very good technical team that handles deployment and maintenance.

I don't feel that price is an issue for this product. Sometimes we lose a client because of the pricing but that is part of any business.

Personally, I am completely satisfied with Zoho Analytics and it is definitely a product I recommend.

My advice for anybody who is considering this solution is to think about how much time you will be saving in developing reports. The question is why you would want to develop a new report when the facility is already available in Zoho Analytics. It is a waste of time and your customer's money to recreate reports that already exist.

I would rate this solution an eight out of ten.