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Zoho CRM Plus Reviews

Vendor: Zoho
3.8 out of 5
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What is Zoho CRM Plus?

Zoho CRM Plus enhances business development and customer management efforts with robust capabilities in sales pipeline tracking, team collaboration, and information organization to support business growth.

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Buyer's Guide
Customer Experience Management
January 2025
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Helped 837,501 peers since 2012

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Zoho CRM Plus mindshare

As of February 2025, the mindshare of Zoho CRM Plus in the Customer Experience Management category stands at 2.2%, up from 1.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Experience Management
 
 
Key learnings from peers

Valuable Features

Zoho CRM Plus offers valuable stability and performance features. Users appreciate the ability to document information, track tasks, and facilitate team collaboration. Key functionalities include the sales module, pipeline, accounts, and reports analytics. Its flexibility ensures teams are organized and informed about deal movements. Reports provide critical insights for management, enhancing awareness across business levels. The tool is straightforward, easy to use, and significantly aids business development processes.
  • "The tool's most valuable features are sales module, pipeline, accounts, and reports analytics. It is a flexible solution.Our teams are more organized and well-informed about any deal movements. Additionally, the reports generated are critical for management, keeping them aware of what is happening at various business levels."
  • "The tool is a simple solution that is easy to use. It helps with team collaboration."
  • "The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process."

Room for Improvement

Zoho CRM Plus needs enhancements in its user interface to be more user-friendly. Users experience difficulties with technical support and system integrations. The configuration process could benefit from refinement. Reporting features require more detail. Mobile app functionality is lacking compared to competitors like HubSpot and Salesforce, which provide richer features. Additionally, AI-based prompts are suggested for integration to improve efficiency.
  • "Zoho CRM Plus needs improvement on mobile app functionality. HubSpot and Salesforce CRMs are more feature-rich and have greater functionalities than Zoho CRM Plus."
  • "Zoho CRM Plus needs to have more detailed reports."
  • "Zoho CRM Plus's configuration process could be improved."

Pricing

Zoho CRM Plus users find its pricing competitive with yearly licensing costs. Many describe the product as more affordable, particularly for small businesses rather than large enterprises. Opinions on the pricing range from moderate to very affordable, with some users rating it two or three out of ten in terms of cost-effectiveness. Despite mixed reviews, the general consensus is that it provides a cost-efficient solution for businesses seeking CRM capabilities.
  • "The tool's pricing is moderate, and licensing costs are yearly."
  • "I rate the solution's pricing a three out of ten. It is very affordable."
  • "It is an affordable product."

Popular Use Cases

Entities primarily utilize Zoho CRM Plus to incorporate new clientele, track patient data, engage with VIPs, and oversee sales leads for business development. They employ the application to effectively manage and streamline sales pipelines, ensuring efficient lead tracking and improved organizational processes.

Deployment

Zoho CRM Plus's deployment usually proves straightforward since it is cloud-based, often managed by a single individual. However, those inexperienced with CRM solutions may find the setup of categories and processes challenging. A two-month time frame is often sufficient for deployment completion. Technical issues sometimes arise, needing resolution. Understanding the underlying concept aids in simplification, yet its configuration process can be complex and may require enhancement for smoother operation.

Scalability

Zoho CRM Plus demonstrates ease in scaling for various organizations, ranging from small teams to larger deployments. Many users express satisfaction with the increase in user capacity, noting smooth scalability efforts. However, a few users mention experiencing scalability hurdles, particularly in environments with a continuous high-demand of activity. Despite these challenges, several users rate the scalability positively, with scores varying due to differing usage and organizational sizes.

Stability

Ratings for Zoho CRM Plus stability vary, with some users rating it eight out of ten and others six or seven. Users generally mention that the platform does not experience crashes and maintains a consistent level of performance.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Customer Experience Management Buyer's Guide for additional reliable information.

Learn more about Zoho CRM Plus

Zoho CRM Plus is a comprehensive platform designed for enhancing sales processes, business growth, and customer engagement strategies. It provides businesses with tools for task tracking, information documentation, collaboration, and robust sales modules that facilitate flexible organization. Reports and analytics provide valuable insights into business performance. While users appreciate its simplicity and performance, they note areas for improvement, such as interface design, technical support, and integration capabilities. The system supports adding new customers, patient monitoring, reaching VIPs, and tracking sales leads to align teams on deal progress and organizational goals.

What are the key features of Zoho CRM Plus?
  • Sales Module: Facilitates efficient management of sales pipelines, accounts, and analytics.
  • Task Tracking: Helps teams document and monitor tasks seamlessly.
  • Team Collaboration: Enhances alignment and communication across teams.
  • Reports and Analytics: Offers insights for different business levels.
What benefits and ROI should users look for?
  • Improved Team Alignment: Simplifies communication and information sharing.
  • Enhanced Sales Tracking: Streamlines lead and pipeline management.
  • Insightful Analytics: Provides essential insights for decision-making.

In industries like healthcare, Zoho CRM Plus is used for patient monitoring and improving care through better customer engagement. In business development, it aids in tracking leads and managing pipelines to achieve growth objectives. The platform's ease of use makes it adaptable across sectors, although some prefer competitors like HubSpot and Salesforce for their advanced features.

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Customer Experience Management