The support that Informatica Cloud Data Integration offers is very helpful. We had some issues with the setup of the product, as our team was not experienced with cloud data integration tools. We contacted the technical support of the solution, and in a very short time frame, they provided us with detailed explanations of how to solve our issues. What is more, you can rely on good community support too. We have not had big issues with using the product after the initial set up, and for more general questions we can always rely on fellow users to supply us with answers. The official support, as well as that provided by other users, makes using this solution very easy.
Every time we have raised a ticket in the Informatica Support Portal regarding this solution, the technical support has been very helpful. However, sometimes they may take a longer time to respond to your questions. That is understandable, since the user base is a very large one and the support also answers inquiries about other Informatica products. Still, though, if they could improve their response rates, it would be beneficial, since sometimes your problem cannot wait. Luckily, we have not faced many issues that needed experts’ help, and so far, we have managed to get things solved, even if it took a bit longer than we would have liked.
Learn what your peers think about Informatica Intelligent Data Management Cloud (IDMC). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
Informatica Intelligent Data Management Cloud (IDMC) is a robust platform used by banks, financial institutions, and health sector organizations for data management, governance, and compliance.
IDMC provides comprehensive tools for data discovery, profiling, masking, and transformation. It supports Salesforce integration, real-time data streaming, and scalable data management solutions. Health organizations manage national product catalogs while financial entities focus on data protection and...
The support that Informatica Cloud Data Integration offers is very helpful. We had some issues with the setup of the product, as our team was not experienced with cloud data integration tools. We contacted the technical support of the solution, and in a very short time frame, they provided us with detailed explanations of how to solve our issues. What is more, you can rely on good community support too. We have not had big issues with using the product after the initial set up, and for more general questions we can always rely on fellow users to supply us with answers. The official support, as well as that provided by other users, makes using this solution very easy.
Every time we have raised a ticket in the Informatica Support Portal regarding this solution, the technical support has been very helpful. However, sometimes they may take a longer time to respond to your questions. That is understandable, since the user base is a very large one and the support also answers inquiries about other Informatica products. Still, though, if they could improve their response rates, it would be beneficial, since sometimes your problem cannot wait. Luckily, we have not faced many issues that needed experts’ help, and so far, we have managed to get things solved, even if it took a bit longer than we would have liked.