I'm not working with ControlUp anymore because I'm on leave. I'm a pensioner on pension, so I'm not working anymore. I stopped working this year. I worked all my working life in computers, in IT, and that was principally on Microsoft Exchange. Then I moved to Citrix and VMware. That's where I finished, with mostly Citrix and VMware projects. I don't see any third-party tool that we integrated ControlUp with. I don't see any. I would give ControlUp an eight because I've tested quite a few other products, and this one was definitely the best. My overall rating for this review is 8.
Senior Systems Administrator at a tech vendor with 10,001+ employees
Real User
Top 20
Jun 5, 2025
Overall, it is easy to use, but you need to be a server admin. I have shown many people how it works. They may not know what to look for. A tool can be simple, a shovel. You give it to someone and say 'dig', but they may struggle if they're not familiar with the work at all. Someone who understands the concept of digging will do a much better job. It's easy for those who understand what it's doing, but it could be hard for others. I could show you how to use it in about 20 minutes, but you might not understand why you should use it or what the system is actually telling you. That's where understanding and experience come into play. I don't use AI at all for troubleshooting. You might be thinking about the cloud offering, but we don't have that, so I'm not using it. AI is still in its infancy, and turning over your environment to an automated system is risky. AI could work if you were a web service provider wanting automated processes in the background, but in our case, that's not how it is because we have people doing things. For newcomers, I would advise that both you and they understand the mission when deploying any tool. On a scale of 1-10, I rate ControlUp a 9.
There are already available reports there. If needed for a certain task, you can create a customized report, which you can fetch from PowerShell and SQL queries. If it is already available in a dashboard, you can fetch it from SQL, but if it is not already available, we can write a PowerShell script and fetch it from the devices. This is about fetching the details, but vendors provide hundreds of already available reports without customization. ControlUp is deployed on the cloud in our organization. Some of the monitoring tools I have used personally, like Nexthink and SysTrack, have a health score feature that tells you about the health of devices. It even takes the largest unit to the smallest unit. SysTrack had 13 KPIs or key parameter indicators that monitored all the details of devices and gave an overall score of the devices' health. The health score functionality wasn't already in ControlUp, but we added it after discussing it with the vendor. Overall, I rate the solution a seven out of ten.
I started actively using it a couple of years ago because I had little exposure to the tool. It has helped me understand its advantages and benefits for infrastructure monitoring and troubleshooting endpoints, so I have been actively using it for the past few years. For upgrade issues or if we need support from the tool, we have to look at the on-premises ControlUp server side, which is located in our local data center. I'm also part of the ControlUp community, so I participate in events and workshops they organize for users like me. Recently, I attended multiple workshops they organized for the platform and kept participating in surveys. I enjoyed learning with the tool. The solution keeps improving its platform, which has enhanced multiple aspects. We can access various infrastructure features with a single URL, and monitoring solutions and alarms are already in place. Overall, I'm quite satisfied with ControlUp. Since implementing ControlUp, the main improvement I've noticed is in the information's refresh rate. There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product. I would recommend the product to other administrators who need to monitor their end-user devices or any other infrastructure. It's a much better solution than what's currently available on the market. I rate the overall solution an eight out of ten.
I would recommend this product because it is straightforward to use and stable. It supports AWS WorkSpaces. I would rate this solution an eight out of ten.
Systems Configuration & Health Engineer at a tech vendor with 201-500 employees
Real User
Aug 13, 2022
I would definitely recommend it. As I previously stated, a lot of it, in my opinion, comes down to what your use case is, or what you hope to gain from the product. I can't speak on the subject of physical monitoring because, as I previously stated, we don't use it for that. I am not sure how well it performs in that regard, but if you're looking for something that gets really granular and goes beyond the physical layer into the virtual, into the user sessions, we weren't able to find anything that gave us that same view. It is suitable for both an SMB and also enterprise because it's based on the number of machines you're licensing. If you are a small business with only 30, 50 machines to monitor, your costs will be much lower than if you're monitoring 5,000. It appears to be able to accommodate both sides of that. I would rate ControlUp an eight out of ten.
Cyber Security Specialist at a energy/utilities company with 10,001+ employees
Real User
Jul 13, 2022
My advice to others is if you are deploying a brand new system or doing a migration, you better install ControlUp as soon as possible at the earliest stage possible because it will give you visibility into your old system. You will know how it's doing, and what you need to migrate. You might not need to migrate everything because maybe not everything is being used to the full extent. As you deploy a new system, you start monitoring and you know what exactly it's doing, how exactly it's doing, and you can adjust on the go. I rate ControlUp ten out of ten.
VP Virtualisation and Citrix Engineer at BlackRock
Real User
Dec 22, 2021
The company has been responsive to our requests for features and seems to be very agile in developing new features and content. They have been very transparent with their development processes.
Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit with 10,001+ employees
Real User
Oct 29, 2021
I would rate ControlUp Real-Time eight out of 10. I think from the customer side, you need to know what you want and have a clear idea of the scope so that there isn't scope creep. From the standpoint of a service provider, you should articulate your questions or your questionnaires or talk with a customer. It should be enough that the customer doesn't say after three months they weren't asked. Your questions should be very agile and open-ended so you will know inside out when you assess any proposal. But at that time, what happened? The salesperson went, "We just need to get the purchase order." It's okay that you got a purchase order, but if I work for a company, I will always be on the other side of the fence. I will never represent any manufacturer or something, but I believe that their mindset is focused on the account. Their mindset is centered on the purchase order, and I think it's good that you have a purchase order or that you won the account, but the important thing is that scope should be well defined from your perspective when you have the scope. A customer may not tell you everything, and then you've dug yourself into a deep hole where you won't foresee an integration issue happening. And you have no clue, and you are saying, "We will see." And the customer said, "We need to complete this task by this date." So everyone needs a well-defined scope written down at the outset. It will save you from haggling later on because something needs to be descoped. Customers will not say that "You need to do this thing. You already show that this was another part of the scoping."
ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.
The ControlUp platform supports:
Any digital workstyle
Physical endpoints
Virtual desktops
Apps
SaaS
Web apps
Unified communications...
I'm not working with ControlUp anymore because I'm on leave. I'm a pensioner on pension, so I'm not working anymore. I stopped working this year. I worked all my working life in computers, in IT, and that was principally on Microsoft Exchange. Then I moved to Citrix and VMware. That's where I finished, with mostly Citrix and VMware projects. I don't see any third-party tool that we integrated ControlUp with. I don't see any. I would give ControlUp an eight because I've tested quite a few other products, and this one was definitely the best. My overall rating for this review is 8.
Overall, it is easy to use, but you need to be a server admin. I have shown many people how it works. They may not know what to look for. A tool can be simple, a shovel. You give it to someone and say 'dig', but they may struggle if they're not familiar with the work at all. Someone who understands the concept of digging will do a much better job. It's easy for those who understand what it's doing, but it could be hard for others. I could show you how to use it in about 20 minutes, but you might not understand why you should use it or what the system is actually telling you. That's where understanding and experience come into play. I don't use AI at all for troubleshooting. You might be thinking about the cloud offering, but we don't have that, so I'm not using it. AI is still in its infancy, and turning over your environment to an automated system is risky. AI could work if you were a web service provider wanting automated processes in the background, but in our case, that's not how it is because we have people doing things. For newcomers, I would advise that both you and they understand the mission when deploying any tool. On a scale of 1-10, I rate ControlUp a 9.
There are already available reports there. If needed for a certain task, you can create a customized report, which you can fetch from PowerShell and SQL queries. If it is already available in a dashboard, you can fetch it from SQL, but if it is not already available, we can write a PowerShell script and fetch it from the devices. This is about fetching the details, but vendors provide hundreds of already available reports without customization. ControlUp is deployed on the cloud in our organization. Some of the monitoring tools I have used personally, like Nexthink and SysTrack, have a health score feature that tells you about the health of devices. It even takes the largest unit to the smallest unit. SysTrack had 13 KPIs or key parameter indicators that monitored all the details of devices and gave an overall score of the devices' health. The health score functionality wasn't already in ControlUp, but we added it after discussing it with the vendor. Overall, I rate the solution a seven out of ten.
I started actively using it a couple of years ago because I had little exposure to the tool. It has helped me understand its advantages and benefits for infrastructure monitoring and troubleshooting endpoints, so I have been actively using it for the past few years. For upgrade issues or if we need support from the tool, we have to look at the on-premises ControlUp server side, which is located in our local data center. I'm also part of the ControlUp community, so I participate in events and workshops they organize for users like me. Recently, I attended multiple workshops they organized for the platform and kept participating in surveys. I enjoyed learning with the tool. The solution keeps improving its platform, which has enhanced multiple aspects. We can access various infrastructure features with a single URL, and monitoring solutions and alarms are already in place. Overall, I'm quite satisfied with ControlUp. Since implementing ControlUp, the main improvement I've noticed is in the information's refresh rate. There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product. I would recommend the product to other administrators who need to monitor their end-user devices or any other infrastructure. It's a much better solution than what's currently available on the market. I rate the overall solution an eight out of ten.
I would recommend this product because it is straightforward to use and stable. It supports AWS WorkSpaces. I would rate this solution an eight out of ten.
I would definitely recommend it. As I previously stated, a lot of it, in my opinion, comes down to what your use case is, or what you hope to gain from the product. I can't speak on the subject of physical monitoring because, as I previously stated, we don't use it for that. I am not sure how well it performs in that regard, but if you're looking for something that gets really granular and goes beyond the physical layer into the virtual, into the user sessions, we weren't able to find anything that gave us that same view. It is suitable for both an SMB and also enterprise because it's based on the number of machines you're licensing. If you are a small business with only 30, 50 machines to monitor, your costs will be much lower than if you're monitoring 5,000. It appears to be able to accommodate both sides of that. I would rate ControlUp an eight out of ten.
My advice to others is if you are deploying a brand new system or doing a migration, you better install ControlUp as soon as possible at the earliest stage possible because it will give you visibility into your old system. You will know how it's doing, and what you need to migrate. You might not need to migrate everything because maybe not everything is being used to the full extent. As you deploy a new system, you start monitoring and you know what exactly it's doing, how exactly it's doing, and you can adjust on the go. I rate ControlUp ten out of ten.
The company has been responsive to our requests for features and seems to be very agile in developing new features and content. They have been very transparent with their development processes.
As mentioned, opt for the Trial. You'll have 30 days to really see how beneficial ControlUp is.
I would rate ControlUp Real-Time eight out of 10. I think from the customer side, you need to know what you want and have a clear idea of the scope so that there isn't scope creep. From the standpoint of a service provider, you should articulate your questions or your questionnaires or talk with a customer. It should be enough that the customer doesn't say after three months they weren't asked. Your questions should be very agile and open-ended so you will know inside out when you assess any proposal. But at that time, what happened? The salesperson went, "We just need to get the purchase order." It's okay that you got a purchase order, but if I work for a company, I will always be on the other side of the fence. I will never represent any manufacturer or something, but I believe that their mindset is focused on the account. Their mindset is centered on the purchase order, and I think it's good that you have a purchase order or that you won the account, but the important thing is that scope should be well defined from your perspective when you have the scope. A customer may not tell you everything, and then you've dug yourself into a deep hole where you won't foresee an integration issue happening. And you have no clue, and you are saying, "We will see." And the customer said, "We need to complete this task by this date." So everyone needs a well-defined scope written down at the outset. It will save you from haggling later on because something needs to be descoped. Customers will not say that "You need to do this thing. You already show that this was another part of the scoping."