VP of IT at a aerospace/defense firm with 51-200 employees
Real User
2025-02-14T20:29:06Z
Feb 14, 2025
We just use it because it's more trouble to rip it out than to replace it with a more expensive tool. I would not recommend this product to others. If budget is a concern, it might be suitable but it doesn’t excite. Hence, I would rate it a four out of ten.
IT Support Engineer at a tech services company with 201-500 employees
Real User
2020-09-09T06:28:54Z
Sep 9, 2020
On a scale from one to ten where one is the worst and ten is the best, I would rate ManageEngine on the whole as a seven. You can not really beat the price. Once it is developed, it is reliable and it is scalable. It is everything you need it to be once it is developed. You have just got to develop it correctly and it is not easy to do. The advice that I would give to others looking into developing ManageEngine for themselves is either to educate yourself before you initiate taking on the solution or give yourself plenty of leeway time if you have to promise deadlines. In our experience, there were lots of surprises, and that is a part of the development you can depend on.
Know what you were want to do with it. ManageEngine has two or three solutions similar to SupportCenter. Therefore you must know your workflows and what you want to achieve. That's the most important advice I would give to someone considering this solution. I would rate it an eight out of ten. An eight because there is always room for improvement. In the next release, I would like to see more templates so customers who don't have the money to go to a consultant can start utilizing it immediately. They should have more templates and more ready-made situations that can be deployed immediately.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
We just use it because it's more trouble to rip it out than to replace it with a more expensive tool. I would not recommend this product to others. If budget is a concern, it might be suitable but it doesn’t excite. Hence, I would rate it a four out of ten.
On a scale from one to ten where one is the worst and ten is the best, I would rate ManageEngine on the whole as a seven. You can not really beat the price. Once it is developed, it is reliable and it is scalable. It is everything you need it to be once it is developed. You have just got to develop it correctly and it is not easy to do. The advice that I would give to others looking into developing ManageEngine for themselves is either to educate yourself before you initiate taking on the solution or give yourself plenty of leeway time if you have to promise deadlines. In our experience, there were lots of surprises, and that is a part of the development you can depend on.
I would rate ManageEngine SupportCenter Plus an eight out of ten. I would recommend this product very highly.
Know what you were want to do with it. ManageEngine has two or three solutions similar to SupportCenter. Therefore you must know your workflows and what you want to achieve. That's the most important advice I would give to someone considering this solution. I would rate it an eight out of ten. An eight because there is always room for improvement. In the next release, I would like to see more templates so customers who don't have the money to go to a consultant can start utilizing it immediately. They should have more templates and more ready-made situations that can be deployed immediately.
I would rate this solution an eight out of ten.