IT Support Engineer at a tech services company with 201-500 employees
Real User
2020-09-09T06:28:54Z
Sep 9, 2020
ManageEngine is always going to be the lowest priced product in the categories they compete in. That is their business model. You are never going to find what they can do for you for cheaper because their business model is to price low. That is their whole shtick.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
ManageEngine is always going to be the lowest priced product in the categories they compete in. That is their business model. You are never going to find what they can do for you for cheaper because their business model is to price low. That is their whole shtick.
The licensing fees depend on different criteria, including options and sizing.