OpenText Technical Support at CMS Computer PVT LTD
Real User
Top 5
2024-08-11T07:49:22Z
Aug 11, 2024
The solution does not need extra maintenance but requires some basic maintenance when the product version is old. At least two people, including one senior and one junior, are required to install and maintain the solution. It is easy to integrate OpenText Real User Monitoring with other tools. Overall, I rate the solution an eight out of ten.
I never recommend this tool because when customers change the software or version, this tool is quite sensitive. If they haven't improved compatibility with the new version, it will fail later. It will be useless. So, I never recommend using it between monitoring unless they plan to monitor standard software like SAP or Oracle Forms. It can work in those cases. Overall, I would rate it a six out of ten.
Presales Manager at a tech services company with 51-200 employees
Real User
2021-11-02T12:23:47Z
Nov 2, 2021
My advice to those wanting to implement this solution would be their traffic has to be directed into their network, traffic control is required. As long as the traffic is available, it can be monitored. I rate Micro Focus Real User Monitor a five out of ten.
Learn what your peers think about OpenText Real User Monitoring. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
IT Specialist at a financial services firm with 5,001-10,000 employees
Real User
2020-09-06T08:04:00Z
Sep 6, 2020
I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain. Compared to all of the other solutions, Micro Focus is out of date. In summary, the design is very, very old and it is not the future for us. If you have an old-fashioned infrastructure with data center servers then this is a good solution for you. You can deploy RUM, connect it to the switch, configure the switch, and it works well. However, if you are a modern company and want to monitor cloud services, it is really hard to do. Essentially, it is not the right solution in that case. For people who don't use virtualization, it might be perfect. I would rate this solution a two out of ten.
My advice to anybody who is implementing this product is to read the manual carefully and work with support during the implementation phase. This will help to avoid issues in the future. Overall, this is a good solution. One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers. I would rate this solution an eight out of ten.
CEO at a tech services company with 51-200 employees
Real User
2019-11-04T06:14:00Z
Nov 4, 2019
I would go one step back. I would like them to consider the overall holistic solution they have chosen. If they're choosing the end-to-end infrastructure management solution also from Micro Focus, then they need to identify what APM functionality they are really looking for. They should get the POC done for those functionalities in their own environment for the Micro Focus APM solution. If they are satisfied, they should go for it. Otherwise, they should not. If it is a standalone solution, however, I would not recommend Micro Focus. A standalone APM should be ideally considered. On a scale of one to ten, Micro Focus APM is not more than five.
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user...
The solution does not need extra maintenance but requires some basic maintenance when the product version is old. At least two people, including one senior and one junior, are required to install and maintain the solution. It is easy to integrate OpenText Real User Monitoring with other tools. Overall, I rate the solution an eight out of ten.
I never recommend this tool because when customers change the software or version, this tool is quite sensitive. If they haven't improved compatibility with the new version, it will fail later. It will be useless. So, I never recommend using it between monitoring unless they plan to monitor standard software like SAP or Oracle Forms. It can work in those cases. Overall, I would rate it a six out of ten.
I rate Micro Focus Real User Monitor eight out of 10. My advice is to start on the journey and don't stop.
Real User Monitor provides easy options. I would rate this solution nine out of ten.
My advice to those wanting to implement this solution would be their traffic has to be directed into their network, traffic control is required. As long as the traffic is available, it can be monitored. I rate Micro Focus Real User Monitor a five out of ten.
I would recommend this solution but I would recommend code injection. I would rate Micro Focus Real User Monitor a seven out of ten.
I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain. Compared to all of the other solutions, Micro Focus is out of date. In summary, the design is very, very old and it is not the future for us. If you have an old-fashioned infrastructure with data center servers then this is a good solution for you. You can deploy RUM, connect it to the switch, configure the switch, and it works well. However, if you are a modern company and want to monitor cloud services, it is really hard to do. Essentially, it is not the right solution in that case. For people who don't use virtualization, it might be perfect. I would rate this solution a two out of ten.
My advice to anybody who is implementing this product is to read the manual carefully and work with support during the implementation phase. This will help to avoid issues in the future. Overall, this is a good solution. One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers. I would rate this solution an eight out of ten.
I would go one step back. I would like them to consider the overall holistic solution they have chosen. If they're choosing the end-to-end infrastructure management solution also from Micro Focus, then they need to identify what APM functionality they are really looking for. They should get the POC done for those functionalities in their own environment for the Micro Focus APM solution. If they are satisfied, they should go for it. Otherwise, they should not. If it is a standalone solution, however, I would not recommend Micro Focus. A standalone APM should be ideally considered. On a scale of one to ten, Micro Focus APM is not more than five.