OpenText Real User Monitoring Reviews

Name: OpenText Real User Monitoring
Brand: OpenText
Rating: 3.3 (11 reviews)

3.3 out of 5

11 reviews
58% willing to recommend

1,932 followers

What is OpenText Real User Monitoring?

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

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OpenText Real User Monitoring is the #53 ranked solution in APM tools. PeerSpot users give OpenText Real User Monitoring an average rating of 6.6 out of 10. Based on the analysis of the 11 most recent OpenText Real User Monitoring reviews, the overall sentiment is positive, with a sentiment score of 6.4. (Among the lowest in the category). OpenText Real User Monitoring is most commonly compared to Dynatrace: OpenText Real User Monitoring vs Dynatrace. OpenText Real User Monitoring is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 31% of all views.

Buyer's Guide

OpenText Real User Monitoring

November 2024

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Featured reviews

Aphiwat Leetavorn.

CTO at Marco Technology

It traps and analyzes end-user traffic going to the server. The agent acts as a trap before sending it to the server, analyzing it, and collating it with the internal monitoring data. This is external monitoring, not front-end monitoring. It's more like back-end monitoring, analyzing results with…

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HiteshKumar

OpenText Technical Support at CMS Computer PVT LTD

The solution is used for data center monitoring, real-time monitoring, and automation With the solution, you can easily access any issues in your infrastructure. If an incident occurs and a ticket is moved to your particular team, you can easily resolve the incident. The solution's technical…

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Yasir Amin

Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees

I use OpenText Real User Monitoring for tracking service availability and performance from a user's perspective. While its near-real-time analytics are valuable, improvement is needed in root cause analysis, and support is declining as development has stopped, unlike AppDynamics.

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OpenText Real User Monitoring mindshare

As of November 2024, the mindshare of OpenText Real User Monitoring in the Application Performance Monitoring (APM) and Observability category stands at 0.2%, down from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Key learnings from peers

Last updated Nov 16, 2024

Valuable Features

Users find OpenText Real User Monitoring valuable for application performance monitoring, providing a holistic view of real user transactions and easy implementation. It excels in proactive problem identification through threshold monitoring and offers analytics for service performance. The reporting and tracking capabilities, including monitoring website and mobile applications, are highlighted. Good technical support and efficient issue resolution are appreciated. Users also value its long-standing reliability in monitoring infrastructure and traffic analysis.

"It is a good product."
"It offers near-real-time analytics, which is helpful."
"With the solution, you can easily access any issues in your infrastructure."

Room for Improvement

OpenText Real User Monitoring requires improvements in user interface, agent-based support, and compatibility with non-Windows environments. It faces challenges with its outdated technology, need for extensive configuration, and integration with other products. The architecture should evolve from traditional traffic collection methods. Issues with customer implementations and monitoring limitations, such as unsupported protocols or voice traffic, need addressing. Enhancements in R&D and diagnostics are needed, along with more efficient and responsive technical support.

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"The solution's technical support presents a lot of issues with too many delays."

ROI

Users reported that OpenText Real User Monitoring significantly improved their application performance and user experience. IT teams could diagnose issues quickly, reducing downtime and enhancing productivity. Cost savings were observed due to fewer system outages. Stakeholders appreciated the detailed insights and metrics, which facilitated better decision-making. Additionally, meeting user expectations and maintaining service quality became more manageable, driving higher satisfaction rates and enhanced ROI for their organizations.

Pricing

Enterprise users report that OpenText Real User Monitoring costs approximately €30,000 ($35,500 USD) for the enterprise edition with a three-year license term. While pricing is considered reasonable compared to competitors, it is viewed as expensive compared to some alternatives. The setup involves a one-time license cost with annual support fees. Some find it difficult to compare directly due to bundling with other products, whereas competitors like Cisco and AppDynamics are noted to be pricier.

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"Not expensive."
"If I compare with other vendors, other vendors are more expensive"

Popular Use Cases

OpenText Real User Monitoring is primarily used for monitoring user transactions and application performance. Companies utilize it to assess network performance, detect errors, and gather metrics to improve services. It captures end-user traffic for backend analysis and correlates it with internal data. Integration companies also apply it for evaluating business service levels and ensuring availability, performance, and error analysis from a user perspective, enhancing user experience and maintaining service standards.

Service and Support

OpenText Real User Monitoring customer service and support show a range of experiences. While many appreciate the responsiveness and friendliness of the team, some feel there's room for improvement, particularly in technical expertise and staff knowledge. Micro Focus provides critical response teams, though specific users note the need for personnel experienced with the tool. Some suggest shifting focus from fixing issues to enhancing the tool's design for long-term benefits.

Deployment

OpenText Real User Monitoring's initial setup varies in complexity. While some find it straightforward, others encounter challenges, particularly with configuration and support. Several users report easy implementation, requiring minimal time, yet others note it as cumbersome and time-intensive, dependent on deployment size and modules. The setup requires coordination with teams for network configurations and can require ongoing refinement. Users emphasize the need for clarity in steps, and while it offers automation, maintenance may necessitate dedicated personnel.

Scalability

OpenText Real User Monitoring is recognized for its scalability across different organizations, supporting enterprises with a large number of employees. It requires proportional infrastructure investment as applications and transactions grow, which could become costly. It supports multiple users, needing additional hardware for expanded use, with varied scales depending on company needs. Users appreciate its capabilities and flexibility, rating scalability positively despite needing improvements to handle increasing traffic efficiently.

Stability

Users have noted that OpenText Real User Monitoring generally has a stable performance, though some encounter stability issues primarily due to its reliance on Java, causing slow dashboard loads and occasional errors. Future updates to HTML 5 promise improvements. While some users find it consistently reliable, others mention the need for maintenance resources to ensure smooth operation. Stability often depends on software compatibility, and ratings vary from six to nine out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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