OpenText Real User Monitoring and Instana Dynamic APM are both robust application monitoring tools. User reviews indicate that while OpenText has strengths in support and pricing, Instana offers more value with comprehensive features.
What features are offered by OpenText Real User Monitoring in comparison to Instana Dynamic APM?OpenText Real User Monitoring receives praise for its effective real-user tracking, visibility into user experience, and its cost-effectiveness. Instana Dynamic APM users highlight its powerful automation capabilities, granular data analytics, and advanced features useful for complex environments.
What areas of improvement can be found in OpenText Real User Monitoring in comparison to Instana Dynamic APM?Users suggest OpenText could benefit from a more streamlined setup process, better customization options, and additional integrations. For Instana, feedback points to the need for an improved alert system, better integration with other tools, and a more straightforward user interface.
How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Instana Dynamic APM?OpenText Real User Monitoring is noted for being straightforward to deploy with reliable customer service. Instana Dynamic APM presents a steeper learning curve but is supported by strong customer service. OpenText has an edge in deployment simplicity, while Instana’s complexity is offset by quality support.
What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Instana Dynamic APM?OpenText Real User Monitoring is recognized for its cost-effectiveness and solid return on investment. Instana Dynamic APM, though priced higher, is said to provide significant value for the cost, justifying the investment through advanced capabilities. Users find both products offer good ROI, with Instana standing out for those needing comprehensive features.
Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left.
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved.
Compared to competitors, the pricing is very less.
It is mostly stable, and I would rate its stability at around nine out of ten.
The functions that Real User Monitor is intended for, which is to provide the availability and performance of a service, are valued.
Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and updates application dependency maps in real-time to deliver the context and actionable feedback needed by Dev+Ops to optimize application performance, enable innovation, and mitigate risk to help them add value and efficiency to the pipeline. Learn more at https://instana.com.
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
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