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New Relic vs OpenText Real User Monitoring comparison

New Relic and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #5 with an average rating of 7.8, while OpenText is ranked #43 with an average rating of 7.7. New Relic holds a 6.6% mindshare in APM, compared to OpenText’s 0.2% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.
New Relic
Read 158 New Relic reviews
  • 16,752 Views
  • 13,067 Comparison Views
94% willing to recommend
OpenText Real User Monitoring
Read 11 OpenText Real User Monitoring reviews
  • 441 Views
  • 309 Comparison Views
58% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and New Relic both compete in the real user monitoring category. New Relic seems to have the upper hand due to its comprehensive features and perceived value for the price.

What features are offered by OpenText Real User Monitoring in comparison to New Relic?

OpenText Real User Monitoring offers detailed analytics, ease of integration, and customization options with actionable insights. New Relic features extensive performance monitoring capabilities, real-time data processing, and intuitive alert systems.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to New Relic?

OpenText Real User Monitoring users suggest improvements in reporting functionalities, dashboard interfaces, and faster data refresh rates. New Relic users seek better documentation, simpler setup processes, and enhanced customer support.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to New Relic?

OpenText Real User Monitoring is straightforward to deploy with responsive support. New Relic has comprehensive support documentation and robust customer service, though some users experience initial complexities.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to New Relic?

OpenText Real User Monitoring is valued for competitive pricing and cost-effectiveness in achieving ROI. New Relic, priced higher, justifies its cost through superior features and reliability, driving significant ROI.

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To learn more, read our detailed New Relic vs. OpenText Real User Monitoring Report (Updated: March 2025).
Buyer's Guide
New Relic vs. OpenText Real User Monitoring
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
5th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
43rd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 6.6%, down from 9.8% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
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Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The simplicity of the dashboard is very good."
"It allows the restriction of privileges and control of users."
"New Relic has helped us in terms of the optimizing our print and loading times."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"The product's initial setup phase was very easy."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
More New Relic pros
"Very easy to implement."
"The technical support is good at resolving issues."
"It offers near-real-time analytics, which is helpful."
"The most valuable feature is application performance monitoring."
"With the solution, you can easily access any issues in your infrastructure."
"It is a good product."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
More OpenText Real User Monitoring pros
 

Cons

"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."
"It would help customers if there were an on-premises version available."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"Email alert customization is limited."
"They should bring the pricing down to be more competitive."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
More New Relic cons
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"This technology is considered to be older."
"The product needs more R&D to make it easier and more compatible with other software."
"We would like to see support for non-Windows environments."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
More OpenText Real User Monitoring cons
 

Pricing and Cost Advice

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."
"The price depends on how many agents you want."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
"This is an expensive tool."
"The pricing is fine."
"I loved this product, but we can no longer afford it, so we dropped it."
More New Relic pricing and cost advice
"If I compare with other vendors, other vendors are more expensive"
"Not expensive."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
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Top Industries

By visitors reading reviews
Educational Organization
54%
Financial Services Firm
7%
Computer Software Company
7%
Manufacturing Company
4%
Financial Services Firm
28%
Manufacturing Company
14%
Government
8%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
See all answers
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
See all answers
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
See all answers
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
See all answers
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
See all answers
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
See all answers
 

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Compared 6% of the time
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Compared 5% of the time
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Compared 100% of the time
More OpenText Real User Monitoring Competitors
 

Product Reports

Buyer's Guide
New Relic
March 2025
New Relic reportDownload New Relic product report
Buyer's Guide
OpenText Real User Monitoring
March 2025
OpenText Real User Monitoring reportDownload OpenText Real User Monitoring product report
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?
  • Java Tracking: Efficiently monitor Java applications.
  • Infrastructure Monitoring: Comprehensive overview of infrastructure health.
  • APM: In-depth application performance monitoring.
  • Tight Integration: Seamless integration across different system layers.
  • Health Maps: Visual representation of system health.
  • Customizable Dashboards: Personalized data display and insights.
  • Drill-Downs: Detailed analysis at multiple levels.
What benefits and ROI should users look for in reviews?
  • Application Insights: Detailed understanding of application performance.
  • Accurate Alerts: Immediate notifications for issues.
  • Traceability: Enhanced end-to-end traceability for problem resolution.
  • Scalability: Accommodation of growing infrastructure.
  • Flexible Query Design: Adaptable search and analysis functionality.
  • Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText
 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Avea, Maccabi Healthcare Services, TEB
Buyer's Guide
New Relic vs. OpenText Real User Monitoring
March 2025
Free Report: New Relic vs. OpenText Real User Monitoring
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