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Datadog vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 13, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Datadog
Ranking in Application Performance Monitoring (APM) and Observability
1st
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
187
Ranking in other categories
Network Monitoring Software (4th), IT Infrastructure Monitoring (2nd), Log Management (3rd), Container Monitoring (2nd), Cloud Monitoring Software (2nd), AIOps (1st), Cloud Security Posture Management (CSPM) (6th)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
44th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Datadog is 8.5%, down from 10.6% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Kevin Palmer - PeerSpot reviewer
Useful log aggregation and management with helpful metrics aggregation
Datadog provides us value in three major ways: First, Datadog provides best-in-class functionality in many, if not all, of the products to which we subscribe (infrastructure, APM, log management, serverless, synthetics, real user monitoring, DB monitoring). In my experience with other tools that provide similar functionality, Datadog provides the largest feature set with the most flexibility and the best performance. Second, Datadog allows us to access all of those services in one place. Having to learn and manage only one tool for all of those purposes is a major benefit. Third, Datadog provides significant connectivity between those services so that we can view, summarize, organize, translate and correlate our data with maximum effect. Not needing to manually integrate them to draw lines between those pieces of information is a huge time savings for us.
Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The observability pipelines are the most valuable aspect of the solution."
"It has enhanced the performance of my team."
"The most useful feature is the APM."
"Most of the features in the way Datadog does monitoring are commendable and that is the reason we choose it. We did some comparisons before picking Datadog. Datadog was recommended based on the features provided."
"We like the distributed tracing and flame graphs for debugging. This has been invaluable for us during periods of high traffic or red alert conditions."
"The tools are powerful and intuitive to set up."
"We rely heavily on the API crawlers that Datadog uses for cloud integrations. These allow us to pick up and leverage the tags teams have already deployed without having also to make them add them at the agent level."
"Session recordings have been the most valuable to me as it helps me gain insights into user behaviour at scale."
"The most valuable feature is application performance monitoring."
"It is a good product."
"Very easy to implement."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"Real User Monitor has improved our productivity."
"The reporting feature is good for us."
"It offers near-real-time analytics, which is helpful."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
 

Cons

"I'd like to see better pricing and more integration in the next release."
"Auto instrumentation on tracing has not been very easy to find in the documentation."
"I like the idea of monitoring on the go, however, it seems the options are still a bit limited out of the box."
"It's not that straightforward when creating an alert. The syntax is a little confusing."
"Federated views for Datadog dashboards are critical as large companies utilize multiple instances of the product and cannot link the metrics or correlate the metrics together. This stunts the usage of Datadog."
"It would also be nice if we had more insight into our own usage of Datadog (agents and custom metrics). They provide a usage page which does help, but it is not in real-time."
"We need more integration functionality, including certain metrics integration."
"It could probably be a little bit of a better user experience."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"The solution's technical support presents a lot of issues with too many delays."
"This technology is considered to be older."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"We would like to see support for non-Windows environments."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"Some issues with login errors."
"The product needs more R&D to make it easier and more compatible with other software."
 

Pricing and Cost Advice

"At my last company, we did see ROI, specifically around response time. We could get to mission critical things that were down and losing revenue on immediately. So, the product paid itself back."
"It didn't scale well from the cost perspective. We had a custom package deal."
"My advice is to really keep an eye on your overage costs, as they can spiral really fast."
"I am not satisfied with its licensing. Its payment is based on the exported data, and there was an explosion of the data for three or four weeks. My customer was not alerted, and there was no way for them to see that there has been an explosion of data. They got a big invoice for one or two months. The pricing model of Datadog is based on the data. The customer was quite surprised about not being alerted about this explosion of data. They should provide some kind of alert when there is an increase in usage."
"Our licensing fees are paid on a monthly basis."
"Pricing is somewhat affordable compared to other solutions but in order to really lower the costs of other products you need to plan very carefully your resources usage, otherwise, it can get expensive real quick."
"It has a module-based pricing model."
"​Pricing seems reasonable. It depends on the size of your organization, the size of your infrastructure, and what portion of your overall business costs go toward infrastructure."
"Not expensive."
"If I compare with other vendors, other vendors are more expensive"
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
14%
Educational Organization
8%
Manufacturing Company
7%
Financial Services Firm
26%
Manufacturing Company
10%
Government
9%
Energy/Utilities Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
Which would you choose - Datadog or Dynatrace?
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Datadog vs. OpenText Real User Monitoring and other solutions. Updated: July 2025.
861,524 professionals have used our research since 2012.