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OpenText Real User Monitoring vs Splunk AppDynamics comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #44 with an average rating of 7.7, while Splunk is ranked #3 with an average rating of 8.5. OpenText holds a 0.2% mindshare in APM, compared to Splunk’s 4.9% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 91% of Splunk users who would recommend it.
OpenText Real User Monitoring
Read 11 OpenText Real User Monitoring reviews
  • 427 Views
  • 308 Comparison Views
58% willing to recommend
Splunk AppDynamics
Read 244 Splunk AppDynamics reviews
  • 14,326 Views
  • 9,069 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 6, 2025

OpenText Real User Monitoring and Splunk AppDynamics compete in performance monitoring and analytics. Despite OpenText’s pricing and support advantages, Splunk AppDynamics leads with its advanced features, offering broader performance insights.

Features: OpenText Real User Monitoring emphasizes real-time monitoring with strong integration capabilities, in-depth transaction analysis, and scalability. Splunk AppDynamics focuses on robust application performance management with dynamic instrumentation, end-to-end visibility across environments, and a comprehensive feature set offering detailed performance perspectives.

Room for Improvement: OpenText Real User Monitoring could enhance its advanced analytics capabilities, expand dynamic instrumentation, and improve cross-visibility among environments. Splunk AppDynamics could simplify deployment, offer more competitive pricing options, and enhance user training resources for easier adoption.

Ease of Deployment and Customer Service: OpenText Real User Monitoring supports swift deployment and focuses on customer satisfaction with prompt service support. Splunk AppDynamics, while having a more sophisticated deployment process, benefits from a comprehensive support framework that efficiently resolves complex issues, albeit requiring more initial effort.

Pricing and ROI: OpenText Real User Monitoring typically involves a lower setup cost, providing significant ROI ideal for budget-conscious organizations. Splunk AppDynamics, with a higher setup cost, delivers compelling ROI through comprehensive performance insights, making it a valuable investment for enterprises prioritizing analytics capabilities.

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To learn more, read our detailed OpenText Real User Monitoring vs. Splunk AppDynamics Report (Updated: March 2025).
Buyer's Guide
OpenText Real User Monitoring vs. Splunk AppDynamics
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
44th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Splunk AppDynamics
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
244
Ranking in other categories
IT Infrastructure Monitoring (4th), IT Operations Analytics (2nd), Mobile APM (2nd), Container Monitoring (3rd)
 

Mindshare comparison

As of March 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of Splunk AppDynamics is 4.9%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
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Muhammad Zeeshan Siddiqui - PeerSpot reviewer
Dynamic mapping enhances workflows that are user-friendly
One aspect that requires improvement is the agent. Without an agent, gathering sufficient information on applications is challenging. Additionally, the agent sometimes creates performance issues in production environments. If AppDynamics could develop a means to monitor without an agent, it could significantly improve application performance and reduce potential problems. Moving to an agentless solution, like what some competitors are doing, would be beneficial.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With the solution, you can easily access any issues in your infrastructure."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"It offers near-real-time analytics, which is helpful."
"The most valuable feature is application performance monitoring."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The technical support is good at resolving issues."
"Very easy to implement."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
More OpenText Real User Monitoring pros
"There are many features that are very valuable to us, but the ability to monitor the status of the users' experience in real-time is one of them."
"The solution offers great visibility that allows you to track where errors originated."
"The business transaction that stands between multiple applications is proving to be most valuable."
"Immediately allows you to see the relationships between the different nodes."
"The release management capabilities are great."
"Has helped us to increase customer acquisitions and reduce revenue leakage."
"It is a good monitoring tool. Its stability is very good."
"I like how the AppDynamics dashboard portrays the information flows. When a task is executed, various flows between different applications and databases happen in the background. The dashboard is intuitive and helps visualize the connections, the directions of the flow, and the information related to these specific sessions."
More Splunk AppDynamics pros
 

Cons

"We would like to see support for non-Windows environments."
"The solution's technical support presents a lot of issues with too many delays."
"The product needs more R&D to make it easier and more compatible with other software."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"This technology is considered to be older."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"Some issues with login errors."
More OpenText Real User Monitoring cons
"There could log management features included in the product."
"There could be some improvement in the constructions of the diagrams, it is too difficult currently."
"It is stable, but the only downside is the licensing part."
"The synthetic scripting for end-user monitoring could be a little bit broader. Instead of using just Python, they can include a few other languages so that not everyone has to jump on the bandwagon for Python and do Selenium scripting. They can open up that a bit to make it simpler for people to do the scripting."
"The day-to-day activities should be less complicated so that anyone can manage it."
"Customization requires a few manual tweaks."
"The initial setup is a bit complex."
"I would like to see accommodation for millisecond granularity, as we only have one-second granularity now."
More Splunk AppDynamics cons
 

Pricing and Cost Advice

"Not expensive."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"If I compare with other vendors, other vendors are more expensive"
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"I was not involved with the procurement of AppDynamic, but I believe it's expensive."
"The pricing of the solution is reasonable for what features you receive."
"This solution is not the cheapest but it works well. You will end up doing more work with a cheaper solution than if you just spent the extra money on a better solution like this one."
"We have a license-based solution. That means you need a license for each server you monitor."
"The pricing needs to come down."
"It is a more expensive APM among the competitors, which is fine because it also does a lot more on the auto-detection and the AI side... It is not a cheap product. None of them are. The price is fair, but I could use it on more projects if they had a lower price."
"The product is a bit expensive compared to other tools."
"There is a license to use this solution. However, the clients pay for the licenses we are the service provider."
More Splunk AppDynamics pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Manufacturing Company
15%
Real Estate/Law Firm
8%
Government
8%
Educational Organization
49%
Financial Services Firm
16%
Computer Software Company
9%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
See all answers
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
See all answers
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
See all answers
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
See all answers
APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit
Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...
See all answers
What do you like most about AppDynamics?
The solution saves time and cost.
See all answers
 

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Compared 8% of the time
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Compared 7% of the time
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Compared 6% of the time
More Splunk AppDynamics Competitors
 

Product Reports

Buyer's Guide
OpenText Real User Monitoring
February 2025
OpenText Real User Monitoring reportDownload OpenText Real User Monitoring product report
Buyer's Guide
Splunk AppDynamics
February 2025
Splunk AppDynamics reportDownload Splunk AppDynamics product report
 

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
No data available
 

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Splunk AppDynamics enhances application performance monitoring with advanced diagnostics and real-time insights, offering seamless end-to-end transaction tracking and infrastructure visibility.

AppDynamics provides critical tools for businesses to analyze application behavior and performance. Through innovative features like transaction snapshot analysis and adaptable dashboards, users can quickly identify and address issues, ensuring high levels of system uptime and efficiency. It is designed to support complex environments including Kubernetes and AWS, enhancing user experience by detecting performance issues early. Despite needing improvements in network monitoring and integration, it remains a robust option for tracking application health.

What are the key features of AppDynamics?
  • Real-time Performance Monitoring: Offers immediate insights into application behavior.
  • Business Transaction Tracking: Tracks transactions from start to finish for bottleneck identification.
  • JVM Memory Monitoring: Provides detailed JVM metrics and memory use information.
  • Deep-dive Diagnostics: Enables in-depth analysis of code and stack traces.
  • Adaptable Dashboards: Customizable views for better data interpretation.
How does AppDynamics benefit users?
  • Improved Incident Resolution: Faster problem detection and solution implementation.
  • Enhanced Application Performance: Real-time monitoring optimizes system operations.
  • Comprehensive Visibility: Provides a full view of application infrastructure.
  • Informed Decision Making: Detailed analytics guide performance improvements.
  • Customer Satisfaction: Enhances user experience through faster issue resolutions.

In industries like financial services and e-commerce, AppDynamics facilitates performance tracking across distributed systems, optimizing infrastructure to meet consumer demands. It excels in environments needing precise transaction monitoring and is pivotal in delivering high value and satisfaction.

Splunk
 

Sample Customers

Avea, Maccabi Healthcare Services, TEB
Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers
Buyer's Guide
OpenText Real User Monitoring vs. Splunk AppDynamics
March 2025
Free Report: OpenText Real User Monitoring vs. Splunk AppDynamics
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