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Honeycomb.io vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
No sentiment score available
OpenText Real User Monitoring's customer support receives mixed reviews, praised for responsiveness but criticized for expertise and consistency.
Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left.
 

Room For Improvement

No sentiment score available
Sentiment score
3.0
OpenText Real User Monitoring struggles with outdated architecture, high costs, limited flexibility, and performance issues affecting visibility and integration.
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved.
 

Scalability Issues

No sentiment score available
Sentiment score
7.8
OpenText Real User Monitoring offers good scalability, but incurs higher costs and requires multiple servers for larger infrastructures.
 

Setup Cost

No sentiment score available
No sentiment score available
OpenText Real User Monitoring costs €30,000 for three years, viewed as reasonable yet variable compared to competitors.
Compared to competitors, the pricing is very less.
 

Stability Issues

No sentiment score available
Sentiment score
5.8
OpenText Real User Monitoring's stability is mixed, affecting usability, but future HTML5 updates promise improved performance.
It is mostly stable, and I would rate its stability at around nine out of ten.
 

Valuable Features

No sentiment score available
Sentiment score
7.1
OpenText Real User Monitoring provides comprehensive application performance insights with easy implementation, real-time analytics, and seamless infrastructure integration.
The functions that Real User Monitor is intended for, which is to provide the availability and performance of a service, are valued.
 

Categories and Ranking

Honeycomb.io
Ranking in Application Performance Monitoring (APM) and Observability
28th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
53rd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Honeycomb.io is 1.7%, up from 1.3% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Diego Gomes De Lima - PeerSpot reviewer
Easy to use and the dashboard is very intuitive
We faced some OpenTelemetry metrics lost between the communication from the service and the Honeycomb.io. I can't say if this is a Honeycomb.io issue or if there are some limitations in OpenTelemetry. Alerts are very helpful in Honeycomb.io, but we don't usually merge because we can compare queries with queries for making alerts. We can make alerts based on static numbers, which may block us from building alerts that could be generic enough or could be serviced.
Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
16%
Manufacturing Company
8%
Healthcare Company
6%
Financial Services Firm
31%
Manufacturing Company
15%
Government
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Honeycomb.io?
The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team.
What needs improvement with Honeycomb.io?
We faced some OpenTelemetry metrics lost between the communication from the service and the Honeycomb.io. I can't say if this is a Honeycomb.io issue or if there are some limitations in OpenTelemet...
What is your primary use case for Honeycomb.io?
The solution is mainly used for stack observability. It observes service behavior or any kind of failure that may be happening. The tool is also related to research. My company is working more on t...
What needs improvement with Micro Focus Real User Monitor?
The solution's technical support presents a lot of issues with too many delays. Emergency support is unavailable when we raise a P1 ticket for production downtime.
What is your primary use case for Micro Focus Real User Monitor?
The solution is used for data center monitoring, real-time monitoring, and automation.
What advice do you have for others considering Micro Focus Real User Monitor?
The solution does not need extra maintenance but requires some basic maintenance when the product version is old. At least two people, including one senior and one junior, are required to install a...
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM, MF RUM
 

Learn More

Video not available
 

Overview

 

Sample Customers

Clover Health, Eaze, Intercom, Fender
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Honeycomb.io vs. OpenText Real User Monitoring and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.