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Honeycomb.io vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Honeycomb.io
Ranking in Application Performance Monitoring (APM) and Observability
28th
Average Rating
8.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
53rd
Average Rating
6.4
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Honeycomb.io is 1.7%, up from 1.3% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Diego Gomes De Lima - PeerSpot reviewer
Aug 29, 2024
Easy to use and the dashboard is very intuitive
The solution is mainly used for stack observability. It observes service behavior or any kind of failure that may be happening. The tool is also related to research. My company is working more on this, but I have been working on my SLOs and defining SLOs for the last seven months The solution's…
Aphiwat Leetavorn. - PeerSpot reviewer
Jun 27, 2024
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
It traps and analyzes end-user traffic going to the server. The agent acts as a trap before sending it to the server, analyzing it, and collating it with the internal monitoring data.  This is external monitoring, not front-end monitoring. It's more like back-end monitoring, analyzing results with…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team."
"The solution's most valuable features are the queries for the OpenTelemetry events and all the tracing."
"Very easy to implement."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"With the solution, you can easily access any issues in your infrastructure."
"The reporting feature is good for us."
"The technical support is good at resolving issues."
"The most valuable feature is application performance monitoring."
 

Cons

"The process of log scraping gets delayed on Honeycomb.io. At times, it gives false alerts to the application team."
"We can make alerts based on static numbers, which may block us from building alerts that could be generic enough or could be serviced."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"This technology is considered to be older."
"We would like to see support for non-Windows environments."
"Some issues with login errors."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"The solution's technical support presents a lot of issues with too many delays."
 

Pricing and Cost Advice

Information not available
"Not expensive."
"If I compare with other vendors, other vendors are more expensive"
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
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814,649 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
17%
Manufacturing Company
8%
Healthcare Company
6%
Financial Services Firm
30%
Manufacturing Company
14%
Computer Software Company
8%
Energy/Utilities Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Honeycomb.io?
The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team.
What needs improvement with Honeycomb.io?
We faced some OpenTelemetry metrics lost between the communication from the service and the Honeycomb.io. I can't say if this is a Honeycomb.io issue or if there are some limitations in OpenTelemet...
What is your primary use case for Honeycomb.io?
The solution is mainly used for stack observability. It observes service behavior or any kind of failure that may be happening. The tool is also related to research. My company is working more on t...
What do you like most about Micro Focus Real User Monitor?
Real User Monitor has improved our productivity.
What needs improvement with Micro Focus Real User Monitor?
The solution's technical support presents a lot of issues with too many delays. Emergency support is unavailable when we raise a P1 ticket for production downtime.
What is your primary use case for Micro Focus Real User Monitor?
The solution is used for data center monitoring, real-time monitoring, and automation.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM, MF RUM
 

Learn More

Video not available
 

Overview

 

Sample Customers

Clover Health, Eaze, Intercom, Fender
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Honeycomb.io vs. OpenText Real User Monitoring and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.