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OpenText Real User Monitoring vs VMware Aria Operations for Applications comparison

OpenText and VMware are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #53 with an average rating of 7.0, while VMware is ranked #40 with an average rating of 7.5. OpenText holds a 0.2% mindshare in APM, compared to VMware’s 0.8% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 90% of VMware users who would recommend it.
OpenText Real User Monitoring
Read 11 OpenText Real User Monitoring reviews
  • 602 Views
  • 419 Comparison Views
58% willing to recommend
VMware Aria Operations for ...
Read 9 VMware Aria Operations for Applications reviews
  • 2,050 Views
  • 1,862 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 29, 2024

OpenText Real User Monitoring and VMware Aria Operations for Applications compete in the real user monitoring and application performance management categories. OpenText Real User Monitoring is favored due to its competitive pricing and quicker ROI, while VMware Aria Operations for Applications stands out for its extensive features, making it worth the higher costs.

What features are offered by OpenText Real User Monitoring in comparison to VMware Aria Operations for Applications?

OpenText Real User Monitoring offers comprehensive real-time user data insights, robust analytics, and actionable intelligence for performance optimization. VMware Aria Operations for Applications provides extensive application performance management capabilities, powerful predictive analytics, and cross-cloud support.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to VMware Aria Operations for Applications?

OpenText Real User Monitoring could improve scalability and integration with third-party tools, while VMware Aria Operations for Applications could work on better documentation and enhanced onboarding processes.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to VMware Aria Operations for Applications?

OpenText Real User Monitoring has a more straightforward deployment process but occasionally lacks prompt customer service responses. VMware Aria Operations for Applications involves a more complex deployment but offers superior customer service with responsive support teams. 

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to VMware Aria Operations for Applications?

OpenText Real User Monitoring is preferred for its competitive pricing and quicker ROI due to lower setup costs. VMware Aria Operations for Applications has higher initial costs but its advanced features provide longer-term value. 

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To learn more, read our detailed OpenText Real User Monitoring vs. VMware Aria Operations for Applications Report (Updated: October 2024).
Buyer's Guide
OpenText Real User Monitoring vs. VMware Aria Operations for Applications
October 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
OpenText Real User Monitoring's customer support receives mixed reviews, praised for responsiveness but criticized for expertise and consistency.
No sentiment score available
Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left.
For more quotes and insights, download the OpenText Real User Monitoring report
No quotes available
For more quotes and insights, download the VMware Aria Operations for Applications report
 

Room For Improvement

Sentiment score
3.0
OpenText Real User Monitoring struggles with outdated architecture, high costs, limited flexibility, and performance issues affecting visibility and integration.
No sentiment score available
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved.
For more quotes and insights, download the OpenText Real User Monitoring report
No quotes available
For more quotes and insights, download the VMware Aria Operations for Applications report
 

Scalability Issues

Sentiment score
7.8
OpenText Real User Monitoring offers good scalability, but incurs higher costs and requires multiple servers for larger infrastructures.
No sentiment score available
 

Setup Cost

No sentiment score available
OpenText Real User Monitoring costs €30,000 for three years, viewed as reasonable yet variable compared to competitors.
No sentiment score available
Compared to competitors, the pricing is very less.
For more quotes and insights, download the OpenText Real User Monitoring report
No quotes available
For more quotes and insights, download the VMware Aria Operations for Applications report
 

Stability Issues

Sentiment score
5.8
OpenText Real User Monitoring's stability is mixed, affecting usability, but future HTML5 updates promise improved performance.
No sentiment score available
It is mostly stable, and I would rate its stability at around nine out of ten.
For more quotes and insights, download the OpenText Real User Monitoring report
No quotes available
For more quotes and insights, download the VMware Aria Operations for Applications report
 

Valuable Features

Sentiment score
7.1
OpenText Real User Monitoring provides comprehensive application performance insights with easy implementation, real-time analytics, and seamless infrastructure integration.
No sentiment score available
The functions that Real User Monitor is intended for, which is to provide the availability and performance of a service, are valued.
For more quotes and insights, download the OpenText Real User Monitoring report
No quotes available
For more quotes and insights, download the VMware Aria Operations for Applications report
 

Categories and Ranking

OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
53rd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
VMware Aria Operations for ...
Ranking in Application Performance Monitoring (APM) and Observability
40th
Average Rating
7.6
Reviews Sentiment
6.0
Number of Reviews
9
Ranking in other categories
IT Infrastructure Monitoring (42nd), Container Monitoring (9th), Cloud Monitoring Software (32nd)
 

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.3% compared to the previous year. The mindshare of VMware Aria Operations for Applications is 0.8%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.
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Yves Sandfort - PeerSpot reviewer
Easy to deploy, worth the money, and helpful for uptime monitoring and performance insights
Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more. The other thing for us is that while it is great that we have all these standard metrics, it would be good if we can also more easily define standard metrics to be consumed for our own application. At the moment, for a lot of applications, we have to reinvent the wheel every time. If there was something so that we can build our own packaging of metrics, it would be helpful. In the future, we might be deploying our software to other customers as well. So, they should make it easier to redeploy that. There should be more customizable dashboards. The Wavefront dashboards are very technical and a more business-oriented dashboard design would definitely help.
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Top Industries

By visitors reading reviews
Financial Services Firm
31%
Manufacturing Company
15%
Government
7%
Computer Software Company
7%
Financial Services Firm
18%
Computer Software Company
16%
Manufacturing Company
9%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?
The solution's technical support presents a lot of issues with too many delays. Emergency support is unavailable when we raise a P1 ticket for production downtime.
See all answers
What is your primary use case for Micro Focus Real User Monitor?
The solution is used for data center monitoring, real-time monitoring, and automation.
See all answers
What advice do you have for others considering Micro Focus Real User Monitor?
The solution does not need extra maintenance but requires some basic maintenance when the product version is old. At least two people, including one senior and one junior, are required to install a...
See all answers
What do you like most about VMware Tanzu Observability by Wavefront?
VMware comes with a support team, and if you have trouble, you can easily create a ticket, and VMware will help you. Therefore, the best aspect is the support.
See all answers
What is your experience regarding pricing and costs for VMware Tanzu Observability by Wavefront?
I would rate the pricing as three out of five.
See all answers
What needs improvement with VMware Tanzu Observability by Wavefront?
It's hard to set up Tanzu clusters. It's hard to do a POC. Once you set up a customer's environment, you easily see the problems. The initial setup should be easier and more seamless.
See all answers
 

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Product Reports

Buyer's Guide
OpenText Real User Monitoring
November 2024
OpenText Real User Monitoring reportDownload OpenText Real User Monitoring product report
Buyer's Guide
VMware Aria Operations for Applications
October 2024
VMware Aria Operations for Applications reportDownload VMware Aria Operations for Applications product report
 

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM, MF RUM
Tanzu Observability, Wavefront, Wavefront by VMware, VMware Tanzu Observability
 

Learn More

OpenText
VMware
 

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

VMware Tanzu Observability by Wavefront is a powerful tool for monitoring and analyzing the performance and availability of applications and infrastructure in real-time. 

With its comprehensive monitoring capabilities, visualizing and analyzing data becomes effortless. The real-time alerting system ensures timely issue resolution, while scalability and a user-friendly interface provide a seamless experience for smooth operations.

 

Sample Customers

Avea, Maccabi Healthcare Services, TEB
1. Atlassian 2. Cisco 3. Databricks 4. DigitalOcean 5. Equinix 6. Fidelity Investments 7. Google 8. Hewlett Packard Enterprise 9. Honeywell 10. IBM 11. Intel 12. JetBlue Airways 13. LinkedIn 14. Lyft 15. Mastercard 16. Microsoft 17. MongoDB 18. Netflix 19. Nvidia 20. Oracle 21. PayPal 22. Pinterest 23. Qualcomm 24. Red Hat 25. Salesforce 26. SAP 27. Spotify 28. Square 29. TMobile 30. Twitter 31. Uber 32. VMware
Buyer's Guide
OpenText Real User Monitoring vs. VMware Aria Operations for Applications
October 2024
Free Report: OpenText Real User Monitoring vs. VMware Aria Operations for Applications
Find out what your peers are saying about OpenText Real User Monitoring vs. VMware Aria Operations for Applications and other solutions. Updated: October 2024.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.