OpenText Real User Monitoring vs VMware Aria Operations for Applications comparison

OpenText and VMware are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #43 with an average rating of 7.7, while VMware is ranked #27 with an average rating of 9.0. OpenText holds a 0.2% mindshare in APM, compared to VMware’s 0.8% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 92% of VMware users who would recommend it.

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

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309 Comparison Views

58% willing to recommend

VMware Aria Operations for ...

Read 12 VMware Aria Operations for Applications reviews

1,558 Views
1,396 Comparison Views

92% willing to recommend

OpenText Real User Monitoring

VMware Aria Operations for ...

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Executive SummaryUpdated on Jul 29, 2024

OpenText Real User Monitoring and VMware Aria Operations for Applications compete in the real user monitoring and application performance management categories. OpenText Real User Monitoring is favored due to its competitive pricing and quicker ROI, while VMware Aria Operations for Applications stands out for its extensive features, making it worth the higher costs.

What features are offered by OpenText Real User Monitoring in comparison to VMware Aria Operations for Applications?

OpenText Real User Monitoring offers comprehensive real-time user data insights, robust analytics, and actionable intelligence for performance optimization. VMware Aria Operations for Applications provides extensive application performance management capabilities, powerful predictive analytics, and cross-cloud support.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to VMware Aria Operations for Applications?

OpenText Real User Monitoring could improve scalability and integration with third-party tools, while VMware Aria Operations for Applications could work on better documentation and enhanced onboarding processes.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to VMware Aria Operations for Applications?

OpenText Real User Monitoring has a more straightforward deployment process but occasionally lacks prompt customer service responses. VMware Aria Operations for Applications involves a more complex deployment but offers superior customer service with responsive support teams.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to VMware Aria Operations for Applications?

OpenText Real User Monitoring is preferred for its competitive pricing and quicker ROI due to lower setup costs. VMware Aria Operations for Applications has higher initial costs but its advanced features provide longer-term value.

To learn more, read our detailed OpenText Real User Monitoring vs. VMware Aria Operations for Applications Report (Updated: April 2025).

Buyer's Guide

OpenText Real User Monitoring vs. VMware Aria Operations for Applications

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

43rd

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

VMware Aria Operations for ...

Ranking in Application Performance Monitoring (APM) and Observability

27th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (29th), Container Monitoring (7th), Cloud Monitoring Software (22nd)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of VMware Aria Operations for Applications is 0.8%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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ToniLindberg

senior consultant at Virtual Consultants Sverige AB

Troubleshooting capabilities have improved application monitoring and support engagement

I can see what happens end to end, which is pretty beneficial. The solution has troubleshooting capabilities, providing a direct connection to knowledge base articles from VMware Broadcom. When I encounter an error, I can search directly within the system to see what solutions have been employed by others. It has a familiar interface, which makes it easy to get started.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It offers near-real-time analytics, which is helpful."

"The technical support is good at resolving issues."

"It is a good product."

"Very easy to implement."

"The reporting feature is good for us."

"Real User Monitor has improved our productivity."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"The most valuable feature is application performance monitoring."

More OpenText Real User Monitoring pros

"Tanzu itself, integrated with multiple solutions, bestows support and security upon a container platform, especially when it comes to managing open-source container platforms such as Kubernetes."

"People are very pleased with the implementation."

"I find VMware Aria Operations for Applications to be very stable, and I would rate it a ten out of ten."

"The solution is great for virtualization and preparing the infrastructure in Tanzu to test products. It's very fast and has good visibility."

"For us, the ease of deployment in combination with TMZ was the most important part because we don't have to manually deploy a complex monitoring solution. We can more or less do that with the click of a button, and we are not dependent on the developers to provide us with all the necessary features and functions to make that work. We can just deploy it on a workload cluster and monitor at least a good part of the workload. If we want to go into detail, we clearly need to make changes, but for a good part of application monitoring, it gives us good insights."

"VMware Aria Operations for Applications offers significant features such as real-time statistics, the ability to identify possible issues within the VM environment, and helpful heat maps."

"I gladly recommend VMware Aria Operations for Applications because it is cost effective and has commendable AI response capabilities."

"No issues with stability."

More VMware Aria Operations for Applications pros

Cons

"This technology is considered to be older."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"Some issues with login errors."

"The solution's technical support presents a lot of issues with too many delays."

"We would like to see support for non-Windows environments."

"The product needs more R&D to make it easier and more compatible with other software."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

More OpenText Real User Monitoring cons

"The implementation is a long process that should be improved."

"An area for improvement would be more in-depth reporting, such as analyzing disk IO during business hours compared to after hours."

"The return on investment is best suited for organizations that do not have the resources for a dedicated VM environment team. However, the cost of the product doesn't show significant benefits."

"Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more."

"The solution could be expensive, which might be a limiting factor."

"The documentation and integration with Kubernetes could be improved."

"It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for the single click operations as well relational data locality."

"I would like to see integration with Kubernetes cluster and APIs so that you can manage the entire stack."

More VMware Aria Operations for Applications cons

Pricing and Cost Advice

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Not expensive."

"If I compare with other vendors, other vendors are more expensive"

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"Different locations require different setups. In your terms, around 300 to around 400K USD."

"I don't have the details. In our case, there is a mixture in place. We have production usage, and we are also doing training for VMware. So, we also have a training instance. It is worth the money you would spend on it. That's because if you were to build all of this yourself by using some of the open source tools, then you would need a lot of time."

"I would rate the pricing as three out of five."

"The licensing costs are very high, particularly when you consider that we have to purchase a level 1 license for every integration, such as the load balancer, HAProxy, and the MSSP. And if you want to use vSAN, that's another license. Then, of course, Tanzu Observability has its own separate license."

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Manufacturing Company

14%

Government

Computer Software Company

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

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What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

What is your experience regarding pricing and costs for VMware Tanzu Observability by Wavefront?

The cost of VMware Aria Operations for Applications is fair and reasonable compared to what we receive in support and packages from VMware.

See all answers

What needs improvement with VMware Tanzu Observability by Wavefront?

I find that there could be improvements in the support service response time, as the urgency varies unless specified as Priority 2 or 1 cases.

See all answers

What is your primary use case for VMware Tanzu Observability by Wavefront?

Our primary use case for VMware Aria Operations for Applications is to enhance application monitoring tasks, allowing us to set up alerts for different components and send them via SMTP to a team d...

See all answers

Comparisons

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Compared 100% of the time

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Compared 7% of the time

Veeam Data Platform vs VMware Aria Operations for Applications

Compared 6% of the time

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Compared 6% of the time

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Product Reports

Buyer's Guide

OpenText Real User Monitoring

March 2025

Download OpenText Real User Monitoring product report

Buyer's Guide

VMware Aria Operations for Applications

March 2025

VMware Aria Operations for Applications report

Download VMware Aria Operations for Applications product report

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Tanzu Observability, Wavefront, Wavefront by VMware, VMware Tanzu Observability

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

VMware Tanzu Observability by Wavefront is a powerful tool for monitoring and analyzing the performance and availability of applications and infrastructure in real-time.

With its comprehensive monitoring capabilities, visualizing and analyzing data becomes effortless. The real-time alerting system ensures timely issue resolution, while scalability and a user-friendly interface provide a seamless experience for smooth operations.

VMware

Sample Customers

Avea, Maccabi Healthcare Services, TEB

1. Atlassian 2. Cisco 3. Databricks 4. DigitalOcean 5. Equinix 6. Fidelity Investments 7. Google 8. Hewlett Packard Enterprise 9. Honeywell 10. IBM 11. Intel 12. JetBlue Airways 13. LinkedIn 14. Lyft 15. Mastercard 16. Microsoft 17. MongoDB 18. Netflix 19. Nvidia 20. Oracle 21. PayPal 22. Pinterest 23. Qualcomm 24. Red Hat 25. Salesforce 26. SAP 27. Spotify 28. Square 29. TMobile 30. Twitter 31. Uber 32. VMware

Buyer's Guide

OpenText Real User Monitoring vs. VMware Aria Operations for Applications

April 2025

Free Report: OpenText Real User Monitoring vs. VMware Aria Operations for Applications

Find out what your peers are saying about OpenText Real User Monitoring vs. VMware Aria Operations for Applications and other solutions. Updated: April 2025.

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