Try our new research platform with insights from 80,000+ expert users

OmniPeek vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OmniPeek
Ranking in Application Performance Monitoring (APM) and Observability
66th
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (73rd)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
43rd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OmniPeek is 0.1%, up from 0.1% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Kunwar Preet Singh Sodhi - PeerSpot reviewer
User-friendly, stable, and scalable
The solution's automation has room for improvement. I have observed that Wireshark is much more commonly used for automation than OmniPeek. This is because when scripts are involved, Wireshark provides a great deal of flexibility for automating the process of packet sniffing. In the case of OmniPeek, its capabilities are limited, which restricts its automation potential. However, it is already user-friendly and compatible with Microsoft, so if it were to become comparable to Wireshark, it could potentially dominate the market. I have seen many new versions of OmniPeek, but I have never seen an automation version. The price of OmniPeek can be improved. Many customers have chosen the solution due to its user-friendly nature, but the cost often prevents them from making a purchase. This means that they may opt for an open-source tool instead. We should look into making the pricing more competitive and consider offering customization options to increase its utility in automation. This could be a game-changer.
Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of OmniPeek is the ability to assign custom color codes to the different packets easily."
"I believe the most crucial feature of OmniPeek search is the ability to sniff packets based on channel switching."
"The most valuable feature of OmniPeek was the ability it gave us to see the connection procedure."
"The most valuable features are the voice bot, which checks the quality of service for voice, and the expert view that gives me insight on what and where to troubleshoot."
"The most valuable feature is OmniPeek is user-friendly."
"It's a solid piece of software. It's stable."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"Real User Monitor has improved our productivity."
"The technical support is good at resolving issues."
"With the solution, you can easily access any issues in your infrastructure."
"It is a good product."
"Very easy to implement."
"The most valuable feature is application performance monitoring."
 

Cons

"I would like to see the tool work in an open environment the same as how it does in a closed environment."
"The solution's automation has room for improvement."
"I don't see a clear roadmap in the future for improving this software."
"Making it more clear on how to configure the filters, or really automating them, would be an improvement."
"I would like to see the saving feature improved. We have had issues if you do not save your progress then you have to start from the beginning."
"I am not using OmniPeek for automation, we only do manual testing. Automation testing is tedious to do. The automation should be more user-friendly. I have exposed some APIs but the usage is not user-friendly."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"We would like to see support for non-Windows environments."
"Some issues with login errors."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"The product needs more R&D to make it easier and more compatible with other software."
"This technology is considered to be older."
 

Pricing and Cost Advice

"The pricing for this solution could be improved, as it is a very expensive product."
"There are different types of licenses available."
"We have only purchased the add-on once and have not paid for any subsequent versions as it was too costly for us."
"If I compare with other vendors, other vendors are more expensive"
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Not expensive."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
report
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
848,253 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
11%
Educational Organization
10%
Comms Service Provider
9%
Manufacturing Company
8%
Financial Services Firm
28%
Manufacturing Company
14%
Government
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

Savvius OmniPeek
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Apcon, Aruba Networks, Avaya Inc., Cisco Systems, Ekahau, Gigamon Systems, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros, Ralink Technology Corporation, Telchemy
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about OmniPeek vs. OpenText Real User Monitoring and other solutions. Updated: April 2025.
848,253 professionals have used our research since 2012.