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Dynatrace vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
348
Ranking in other categories
Log Management (10th), Mobile APM (2nd), Container Monitoring (1st), AIOps (3rd)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
44th
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 10.2%, down from 13.0% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Anand_Kumar - PeerSpot reviewer
Provides a comprehensive view by integrating with other monitoring systems
There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
Aphiwat Leetavorn. - PeerSpot reviewer
Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive
Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I think one of the most valuable features is the Dynatrace API, for both metrics and configuration."
"The overall application monitoring ability to do alerts."
"Dynatrace is capable of following all user actions across all monitored infrastructure, even to systems not monitored, but interconnected."
"It has given us one simple dashboard to monitor all of our servers and web applications."
"We like the alerting feature. For example, my applications are going out on some thresholds. So I get alerts, according to the thresholds I set. I get that data via emails as notifications."
"Real-time alerts allow us to address issues as they happen."
"It is a robust solution that would help anyone get to the solution and resolution pretty fast.​"
"Dynatrace provide us the in-depth details to know what is wrong in the application and what are performance issues, then really quickly we are able to debug any performance issues or any other performance-related issues."
"It is a good product."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"Real User Monitor has improved our productivity."
"The technical support is good at resolving issues."
"Very easy to implement."
"The reporting feature is good for us."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The most valuable feature is application performance monitoring."
 

Cons

"Needs a greater meta data capture."
"I need more experience.​"
"It definitely needs HA, because we have so many applications that are dependent on AppMon that it has been deemed critical. Any downtime, it just affects so many users. So that's one of our key asks for the future."
"I would like to see an App store for plugins and extensions."
"We have had some struggles with scaling. We were on AppMon, and AppMon has its own monolithic drawbacks."
"Enterprise Synthetic of DC RUM can be made more robust."
"Training is required for all of the people who will be using it, and this should not be overlooked. I would even recommend nominating an SME in each of the three areas covered: user behaviour analysis, development, and infrastructure/operations support."
"Enterprise application monitoring for synthetic, as is, only captures http/https transactions."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"The solution's technical support presents a lot of issues with too many delays."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"Some issues with login errors."
"This technology is considered to be older."
"We would like to see support for non-Windows environments."
 

Pricing and Cost Advice

"Pricing is still too expensive."
"There are additional Professional Services costs which ensure the solution is configured with meaningful names so you're getting the most money for your investment."
"Just go with Dynatrace. Just start with Dynatrace. Do not go into AppMon. Start with Dynatrace, because AppMon is going to give you so much extra stuff that 99% of your user base will not need it, including yourself."
"The pricing is a bit on the higher end."
"I think that the price is reasonable."
"​Do a PoC and see if you like it."
"The licensing for Dynatrace is high. If you want to go for monitoring solutions, then why Dynatrace? If you have a particular budget, you can go for many other monitoring tools - apart from Dynatrace - and they can help you more and give more data than Dynatrace can. It's not worth the money that you spend for Dynatrace."
"We asked for a three-year license, and the price was quite good."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Not expensive."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"If I compare with other vendors, other vendors are more expensive"
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Educational Organization
15%
Computer Software Company
9%
Manufacturing Company
7%
Financial Services Firm
26%
Manufacturing Company
10%
Government
9%
Energy/Utilities Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Dynatrace vs. OpenText Real User Monitoring and other solutions. Updated: July 2025.
861,524 professionals have used our research since 2012.