We are a partner. We are on the latest version of the product. New users should know their business requirements and how to adopt and justify the product. An out-of-the-box solution may not be ideal. You will likely need to customize it. I would rate the solution eight out of ten.
I don't think I will recommend Micro Focus Service Manager to potential users. But if the customer wants it and it fits the requirement, then it's okay to go ahead with it. On a scale from one to ten, I would give Micro Focus Service Manager an eight.
Information Technology Service Manager & Technology Integration DevOps at Djezzy
Real User
2022-04-06T10:58:00Z
Apr 6, 2022
We started with version 9.3, and now we're on 9.6 with the full solution, including the CMS. They have lots of options. They propose a full solution for technology and IT service management. We are a telecom company. We are a leader in the market, and therefore, we need to have all details about our own environment and assets. So far, Micro Focus answers all our needs. I'd advise new users to go directly to the SMAX solution, the last, last version of Service Manager. If they are a technical company or information technology company with engineers and developers, they can use it on-premise. If they don't have such competence in the company, they can ask for the solution on the cloud. It is easily available on Microsoft, Amazon, or Google clouds. I'd rate the product nine out of ten.
Head of Strategic Ecosystems and Accounts for Pedab Group at Pedab
Reseller
2022-02-09T18:48:34Z
Feb 9, 2022
I would rate this solution 9 out of 10. This is really a capable solution. It works for all kinds of needs and dimensions you might have in a project. My advice is to find a partner who can advise you, but also has experience from installing these types of projects. Normally, technology is not super different, in terms of user interface. It's important to have someone who understands you, and can implement this and support you as you get the processes and the way of working going. I think that's important. Work closely with the vendors of course, when you're assessing what the issue is, but also find a partner that has the experience and the hands-on experience on how to not only install the solution, but how to get the value out of these projects by implementing in a way where you get the organizations adopted and customers. For ServiceNow, but especially for Micro Focus, there are some partners who could be helping out and guiding you a lot.
Learn what your peers think about OpenText Service Manager [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
Principal at a tech services company with 51-200 employees
Real User
2020-10-11T08:58:05Z
Oct 11, 2020
I would rate Micro Focus Service Manager a five out of ten because it does what it needs to do. It is not bad from that perspective, but it clearly has room for improvement.
Co-Founder and Director of Services at Continuous Software at a tech services company with 51-200 employees
Real User
Top 10
2020-01-26T09:26:00Z
Jan 26, 2020
I would recommend this solution. It's a classic with an operating system that can easily adapt and be implemented. 70 to 80% of the time with different cases the customer's requirements can be met. The customer can start to implement the incident management with just one post. if you feel that you want to add more, you can add the change management, it can be implemented step by step. There is always a place for improvement. I would rate this solution a seven out of ten.
I've been consulting with companies about using the solution and largely deal with the on-premises deployment model. I'd advise others to really take their time and think about the specifications before they embark on implementation. They must be sure that the positions are implemented or not via their ITSM processes that are already in their company. To implement some features, it's possible to lose an entire year, so it's best to hire an expert to provide guidance and advice about what is feasible. I'd rate the solution six out of ten. It's an improved rating since the last version. However, it still needs to be more user-friendly can could continue to improve its stability.
![OpenText Service Manager [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,f_auto,q_auto,w_40/durwsc3z47nd2vx5dltpkmpv49gk.jpg){kind=small}
I rate HP Service Manager an eight out of ten.
I would recommend Service Manager to other users, and I'd rate it seven out of ten.
We are a partner. We are on the latest version of the product. New users should know their business requirements and how to adopt and justify the product. An out-of-the-box solution may not be ideal. You will likely need to customize it. I would rate the solution eight out of ten.
I don't think I will recommend Micro Focus Service Manager to potential users. But if the customer wants it and it fits the requirement, then it's okay to go ahead with it. On a scale from one to ten, I would give Micro Focus Service Manager an eight.
We started with version 9.3, and now we're on 9.6 with the full solution, including the CMS. They have lots of options. They propose a full solution for technology and IT service management. We are a telecom company. We are a leader in the market, and therefore, we need to have all details about our own environment and assets. So far, Micro Focus answers all our needs. I'd advise new users to go directly to the SMAX solution, the last, last version of Service Manager. If they are a technical company or information technology company with engineers and developers, they can use it on-premise. If they don't have such competence in the company, they can ask for the solution on the cloud. It is easily available on Microsoft, Amazon, or Google clouds. I'd rate the product nine out of ten.
I would rate this solution 9 out of 10. This is really a capable solution. It works for all kinds of needs and dimensions you might have in a project. My advice is to find a partner who can advise you, but also has experience from installing these types of projects. Normally, technology is not super different, in terms of user interface. It's important to have someone who understands you, and can implement this and support you as you get the processes and the way of working going. I think that's important. Work closely with the vendors of course, when you're assessing what the issue is, but also find a partner that has the experience and the hands-on experience on how to not only install the solution, but how to get the value out of these projects by implementing in a way where you get the organizations adopted and customers. For ServiceNow, but especially for Micro Focus, there are some partners who could be helping out and guiding you a lot.
I would rate Micro Focus Service Manager a five out of ten because it does what it needs to do. It is not bad from that perspective, but it clearly has room for improvement.
I would recommend this solution. It's a classic with an operating system that can easily adapt and be implemented. 70 to 80% of the time with different cases the customer's requirements can be met. The customer can start to implement the incident management with just one post. if you feel that you want to add more, you can add the change management, it can be implemented step by step. There is always a place for improvement. I would rate this solution a seven out of ten.
I've been consulting with companies about using the solution and largely deal with the on-premises deployment model. I'd advise others to really take their time and think about the specifications before they embark on implementation. They must be sure that the positions are implemented or not via their ITSM processes that are already in their company. To implement some features, it's possible to lose an entire year, so it's best to hire an expert to provide guidance and advice about what is feasible. I'd rate the solution six out of ten. It's an improved rating since the last version. However, it still needs to be more user-friendly can could continue to improve its stability.
I would recommend Micro Focus Service Manager. On a scale of 1 - 10, I'd rate this solution a 7.