Micro Focus Service Manager is fine. It's a good solution for small accounts with minimal reporting. Micro Focus is a good option because you don't have to worry about the budget.
Head of Strategic Ecosystems and Accounts for Pedab Group at Pedab
Reseller
2022-02-09T18:48:34Z
Feb 9, 2022
The solution will streamline productivity and also improve automation. That would bring efficiency as well the ability to handle a big number of enterprise-wide service needs. Productivity and collaborative capabilities are some of the key benefits.
Learn what your peers think about OpenText Service Manager [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
Principal at a tech services company with 51-200 employees
Real User
2020-10-11T08:58:05Z
Oct 11, 2020
Incident management is the most valuable because we're using it to manage tickets for an accounting system.
With the reports that are available, it allows us to track and identify trends at the type and item level. It also helps us in managing the workload better than what we had in Remedy, which is what we were using before 2013.
![OpenText Service Manager [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,f_auto,q_auto,w_40/durwsc3z47nd2vx5dltpkmpv49gk.jpg){kind=small}
The initial setup is easy.
Service Manager's best features are flexibility and customizability.
It's easy to scale.
Micro Focus Service Manager is fine. It's a good solution for small accounts with minimal reporting. Micro Focus is a good option because you don't have to worry about the budget.
The solution is simple to set up.
The solution will streamline productivity and also improve automation. That would bring efficiency as well the ability to handle a big number of enterprise-wide service needs. Productivity and collaborative capabilities are some of the key benefits.
Incident management is the most valuable because we're using it to manage tickets for an accounting system.
With the reports that are available, it allows us to track and identify trends at the type and item level. It also helps us in managing the workload better than what we had in Remedy, which is what we were using before 2013.
It can adapt to any process in the organization.
The design has been revamped in terms of GUI. The current interface is quite easy to read.
Its flexibility and ease of customization are its most valuable features.
It gives us better understanding and control of service management.