I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized customer management system has contributed to service personalization. I cannot tell you that I would recommend N-able MSP Manager to other companies. According to my Greek culture, we tend to recommend what we can have as positives. At the moment, I can recommend ManageEngine, but I don't have any clear negative opinion about N-able MSP Manager. I have a neutral one at the moment, and not because of its capabilities, but because currently ManageEngine can deliver more to my company at a better price. I would rate this review a 6 out of 10.
N-able MSP Manager also shines with its robust automation and workflow capabilities, which I find truly impressive. Users can automate the conversion of RMM triggers and alarms into tickets, automatically assigning them to the appropriate personnel. Additionally, it allows users to define and customize workflows for different clients, ticket types, customers, devices, and problem categories. This powerful automation feature, potentially enhanced by AI, significantly boosts efficiency. I would rate MSP Manager a ten out of ten, where one represents a poor product and ten signifies excellence. When we present MSP Manager to clients, they consistently recognize the value it offers, particularly its automation features, which always capture their interest.
My advice would be to not use the backup solution because it is very expensive. You should use a different vendor for your backups. You shouldn't use N-able as part of your backups. It just costs too much. You won't make money, and the clients won't be happy with the cost at the end of the day. Especially when it comes to service, you don't want to back up service with that. You can use it for workstations but not for service. This is one thing about which you have to make a decision upfront. I would also encourage whoever is going to do this in the future to sign up for the EDR. They now have Endpoint Detection and Response, and they have partnered with SentinelOne. I would rate it an eight out of 10. There are some things they do okay, and there are some things that they don't do. I'm not too pleased with them, and they know that. They've been promising that they will fix them, but all in all, it is a useful tool. Its cost of entry is not bad. The ease of setup is also not bad. It does what it does, and it helps you. If they can work on the reporting, it would be awesome. All in all, everything else is where it needs to be.
Deputy Department Head at a financial services firm with 10,001+ employees
Real User
May 16, 2019
This is a premier product and it has been around for a long time. My advice is to make sure you know what you want to track. Make sure that you're buying the right component for what your requirement is. Don't get scared of the price tag because it's definitely worth it. I would rate this solution a ten out of ten.
Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.
Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer...
I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized customer management system has contributed to service personalization. I cannot tell you that I would recommend N-able MSP Manager to other companies. According to my Greek culture, we tend to recommend what we can have as positives. At the moment, I can recommend ManageEngine, but I don't have any clear negative opinion about N-able MSP Manager. I have a neutral one at the moment, and not because of its capabilities, but because currently ManageEngine can deliver more to my company at a better price. I would rate this review a 6 out of 10.
N-able MSP Manager also shines with its robust automation and workflow capabilities, which I find truly impressive. Users can automate the conversion of RMM triggers and alarms into tickets, automatically assigning them to the appropriate personnel. Additionally, it allows users to define and customize workflows for different clients, ticket types, customers, devices, and problem categories. This powerful automation feature, potentially enhanced by AI, significantly boosts efficiency. I would rate MSP Manager a ten out of ten, where one represents a poor product and ten signifies excellence. When we present MSP Manager to clients, they consistently recognize the value it offers, particularly its automation features, which always capture their interest.
I would rate the product a seven out of ten.
My advice would be to not use the backup solution because it is very expensive. You should use a different vendor for your backups. You shouldn't use N-able as part of your backups. It just costs too much. You won't make money, and the clients won't be happy with the cost at the end of the day. Especially when it comes to service, you don't want to back up service with that. You can use it for workstations but not for service. This is one thing about which you have to make a decision upfront. I would also encourage whoever is going to do this in the future to sign up for the EDR. They now have Endpoint Detection and Response, and they have partnered with SentinelOne. I would rate it an eight out of 10. There are some things they do okay, and there are some things that they don't do. I'm not too pleased with them, and they know that. They've been promising that they will fix them, but all in all, it is a useful tool. Its cost of entry is not bad. The ease of setup is also not bad. It does what it does, and it helps you. If they can work on the reporting, it would be awesome. All in all, everything else is where it needs to be.
This is a premier product and it has been around for a long time. My advice is to make sure you know what you want to track. Make sure that you're buying the right component for what your requirement is. Don't get scared of the price tag because it's definitely worth it. I would rate this solution a ten out of ten.