I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and reflecting them appropriately into the platform so that my service desk could deliver the selection process in the easiest way. Integrated time tracking and billing in N-able MSP Manager was not related at all, mostly working as a ticketing platform.
At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling automatic ticket creation whenever failures or alarms are detected. This automation streamlines our entire incident management process. As a Managed Service Provider (MSP), our technical team is dedicated to monitoring client infrastructure. Each engineer is assigned to a specific client, and when an issue arises in their environment, MSP Manager automatically generates a ticket and assigns it to the responsible engineer. MSP Manager also enhances our team’s efficiency by offering time-tracking for each task, allowing us to monitor how much time is spent resolving issues. Additionally, it enables us to assign tickets based on each engineer’s expertise—virtualization issues are directed to specialists in that field, while cloud-related problems are assigned to engineers with the appropriate qualifications. This ensures faster and more effective problem resolution by aligning tasks with the right expertise.
It is for the same things as ConnectWise, such as remote management, patch management, encryption, and backup. We don't do the backup because it is expensive, but it can do all of that. It is for MSPs, and it can do all these different pieces. It is a SaaS program. So, we're not updating the version. We always have the updated version.
Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.
Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer...
I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and reflecting them appropriately into the platform so that my service desk could deliver the selection process in the easiest way. Integrated time tracking and billing in N-able MSP Manager was not related at all, mostly working as a ticketing platform.
At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling automatic ticket creation whenever failures or alarms are detected. This automation streamlines our entire incident management process. As a Managed Service Provider (MSP), our technical team is dedicated to monitoring client infrastructure. Each engineer is assigned to a specific client, and when an issue arises in their environment, MSP Manager automatically generates a ticket and assigns it to the responsible engineer. MSP Manager also enhances our team’s efficiency by offering time-tracking for each task, allowing us to monitor how much time is spent resolving issues. Additionally, it enables us to assign tickets based on each engineer’s expertise—virtualization issues are directed to specialists in that field, while cloud-related problems are assigned to engineers with the appropriate qualifications. This ensures faster and more effective problem resolution by aligning tasks with the right expertise.
We use the solution for the instant management of our support customers.
It is for the same things as ConnectWise, such as remote management, patch management, encryption, and backup. We don't do the backup because it is expensive, but it can do all of that. It is for MSPs, and it can do all these different pieces. It is a SaaS program. So, we're not updating the version. We always have the updated version.
Our primary use case for this solution is for network monitoring.