At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling automatic ticket creation whenever failures or alarms are detected. This automation streamlines our entire incident management process. As a Managed Service Provider (MSP), our technical team is dedicated to monitoring client infrastructure. Each engineer is assigned to a specific client, and when an issue arises in their environment, MSP Manager automatically generates a ticket and assigns it to the responsible engineer. MSP Manager also enhances our team’s efficiency by offering time-tracking for each task, allowing us to monitor how much time is spent resolving issues. Additionally, it enables us to assign tickets based on each engineer’s expertise—virtualization issues are directed to specialists in that field, while cloud-related problems are assigned to engineers with the appropriate qualifications. This ensures faster and more effective problem resolution by aligning tasks with the right expertise.
It is for the same things as ConnectWise, such as remote management, patch management, encryption, and backup. We don't do the backup because it is expensive, but it can do all of that. It is for MSPs, and it can do all these different pieces. It is a SaaS program. So, we're not updating the version. We always have the updated version.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling automatic ticket creation whenever failures or alarms are detected. This automation streamlines our entire incident management process. As a Managed Service Provider (MSP), our technical team is dedicated to monitoring client infrastructure. Each engineer is assigned to a specific client, and when an issue arises in their environment, MSP Manager automatically generates a ticket and assigns it to the responsible engineer. MSP Manager also enhances our team’s efficiency by offering time-tracking for each task, allowing us to monitor how much time is spent resolving issues. Additionally, it enables us to assign tickets based on each engineer’s expertise—virtualization issues are directed to specialists in that field, while cloud-related problems are assigned to engineers with the appropriate qualifications. This ensures faster and more effective problem resolution by aligning tasks with the right expertise.
We use the solution for the instant management of our support customers.
It is for the same things as ConnectWise, such as remote management, patch management, encryption, and backup. We don't do the backup because it is expensive, but it can do all of that. It is for MSPs, and it can do all these different pieces. It is a SaaS program. So, we're not updating the version. We always have the updated version.
Our primary use case for this solution is for network monitoring.