If you have a data centre within your country or region, that can be beneficial because Oracle provides good support for its products. They offer support at both technical and consulting levels, so it's a cloud-based application. Whether Oracle CX Sales is easy or difficult for a beginner to learn depends on your background and experience as a consultant or coder. If you have. But even if you haven't, watching Oracle training videos and taking classes can help. You need to invest time in the solution. I would rate the product an eight out of ten. The main reason is its compatibility and ease of use for sales users. You can customize it according to your business needs, which is a big plus. However, like any product, it has its limitations, and we must work within those boundaries.
We also use Oracle for service request management. The customers raise service requests, and the agents track them and resolve the issues. I will recommend the tool to others. Overall, I rate the product an eight out of ten.
Solution Architect at Aberdeen Standard Investments
Real User
Top 5
2023-07-27T13:59:55Z
Jul 27, 2023
There is not much difference in usability between the product and Sales Cloud. I would recommend Sales Cloud to people. Overall, I rate the solution a five out of ten.
CRM /CX Business Analyst, Solutions Consultant & PM
Real User
2022-06-08T07:16:17Z
Jun 8, 2022
While we're using version 21, we're moving towards version 22. I'd rate the solution five out of ten. We do find the amount of languages a distraction.
It is important to understand what all the customers like, as well the customer interaction. This will help convert the customer from a lead to an opportunity. For existing customers, knowing how to convince them with after-sale solutions, and after-sale the programs. Creating loyalty programs that will lead to benefits for your customer's database is very important. My advice to others is they have to be very well prepared for what they need. They have to have an objective for what they should achieve, at least within the next five years, in terms of the setup. In terms of application capabilities, they should be there, it all should be planned. If you don't plan your application or your targets at the beginning of what you need for your company strategy in terms of customer relationship management there could be some difficulties. You have to convert it all to application requirements and the investment in the time to write a detailed document and approved it across all the business units that have customer interactions. This is required and is very important to have all business units engaged in this, with their insights, and to give their approval by the end of this document. This will allow easier conversion to technical requirements and to implement it in different phases. It's not mandatory to make it all in one time, you can divide it into four or three phases. Customers might find it best to start with one module and then integrate it with another module as they go, they do not need to build it up all in a month. I rate Oracle CX Sales an eight out of ten.
Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and...
If you have a data centre within your country or region, that can be beneficial because Oracle provides good support for its products. They offer support at both technical and consulting levels, so it's a cloud-based application. Whether Oracle CX Sales is easy or difficult for a beginner to learn depends on your background and experience as a consultant or coder. If you have. But even if you haven't, watching Oracle training videos and taking classes can help. You need to invest time in the solution. I would rate the product an eight out of ten. The main reason is its compatibility and ease of use for sales users. You can customize it according to your business needs, which is a big plus. However, like any product, it has its limitations, and we must work within those boundaries.
We also use Oracle for service request management. The customers raise service requests, and the agents track them and resolve the issues. I will recommend the tool to others. Overall, I rate the product an eight out of ten.
There is not much difference in usability between the product and Sales Cloud. I would recommend Sales Cloud to people. Overall, I rate the solution a five out of ten.
It is a typical sales force management software. I don't find anything significant in this. I would rate it a seven out of ten.
While we're using version 21, we're moving towards version 22. I'd rate the solution five out of ten. We do find the amount of languages a distraction.
It is important to understand what all the customers like, as well the customer interaction. This will help convert the customer from a lead to an opportunity. For existing customers, knowing how to convince them with after-sale solutions, and after-sale the programs. Creating loyalty programs that will lead to benefits for your customer's database is very important. My advice to others is they have to be very well prepared for what they need. They have to have an objective for what they should achieve, at least within the next five years, in terms of the setup. In terms of application capabilities, they should be there, it all should be planned. If you don't plan your application or your targets at the beginning of what you need for your company strategy in terms of customer relationship management there could be some difficulties. You have to convert it all to application requirements and the investment in the time to write a detailed document and approved it across all the business units that have customer interactions. This is required and is very important to have all business units engaged in this, with their insights, and to give their approval by the end of this document. This will allow easier conversion to technical requirements and to implement it in different phases. It's not mandatory to make it all in one time, you can divide it into four or three phases. Customers might find it best to start with one module and then integrate it with another module as they go, they do not need to build it up all in a month. I rate Oracle CX Sales an eight out of ten.
I would recommend this solution to others. I rate Oracle CX Sales an eight out of ten.