Head - Financial Reporting and Taxation at Sify Technologies
Real User
2022-07-12T08:17:24Z
Jul 12, 2022
We use it to track our opportunities. We use it for sales calls, customer meetings, and proposals by the sales team. We also use CPQ. It is on a private cloud, and its version should be the latest one.
CRM /CX Business Analyst, Solutions Consultant & PM
Real User
2022-06-08T07:16:17Z
Jun 8, 2022
We primarily use the solution for e-business and business requirements from the customer go to test, deploy, and customize. It's flexible. They give you more capabilities as a functional consultant who uses this customization. So you get it all. If there is some past customization we wanted from the past consultant, we could get the developer to deploy it, also. We come with the final product and present it to the customer with forecasting and for training or any gap analysis necessary. The client would then finalize what they required.
We have worked to customize the Oracle CX Sales application according to the job nature. We went through the CRBs, many discussions, and PRDs. We went through the CRBs in order to customize the application according to our internal process, which is related to many factors, such as inventory, stock, and delivery, as well as to correlate the customer life cycle for the online interactions. One of the modules associated with Oracle CX Sales is Eloqua, which is mainly responsible to manage online activities. You can build an online campaign through Eloqua so you can track any paid campaigns and manage the leads that come from these campaigns. To calculate the year-end ROI for the online campaigns across all the social media, such as Facebook, Twitter, Instagram, and our own websites can be correlated to the Eloqua module. The main purpose of Oracle CX Sales is to calculate the ROI, you know very well, that paying investments, or repaying investments in the time being during the worldwide economical situation has been tough. The market is difficult and you have to utilize your expenses very well. If you have a clear understanding of what is the best ROI per campaign, you are going to invest in the right place and avoid spending with zero or low ROI.
Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and...
We use the tool mainly for customer data management. We create accounts and contacts.
Sales teams use the product. The sales teams use it for leads and opportunities.
We use it to track our opportunities. We use it for sales calls, customer meetings, and proposals by the sales team. We also use CPQ. It is on a private cloud, and its version should be the latest one.
We primarily use the solution for e-business and business requirements from the customer go to test, deploy, and customize. It's flexible. They give you more capabilities as a functional consultant who uses this customization. So you get it all. If there is some past customization we wanted from the past consultant, we could get the developer to deploy it, also. We come with the final product and present it to the customer with forecasting and for training or any gap analysis necessary. The client would then finalize what they required.
We have worked to customize the Oracle CX Sales application according to the job nature. We went through the CRBs, many discussions, and PRDs. We went through the CRBs in order to customize the application according to our internal process, which is related to many factors, such as inventory, stock, and delivery, as well as to correlate the customer life cycle for the online interactions. One of the modules associated with Oracle CX Sales is Eloqua, which is mainly responsible to manage online activities. You can build an online campaign through Eloqua so you can track any paid campaigns and manage the leads that come from these campaigns. To calculate the year-end ROI for the online campaigns across all the social media, such as Facebook, Twitter, Instagram, and our own websites can be correlated to the Eloqua module. The main purpose of Oracle CX Sales is to calculate the ROI, you know very well, that paying investments, or repaying investments in the time being during the worldwide economical situation has been tough. The market is difficult and you have to utilize your expenses very well. If you have a clear understanding of what is the best ROI per campaign, you are going to invest in the right place and avoid spending with zero or low ROI.
Oracle CX Sales can be used for customer orders and the entire customer journey.