Application Security Analyst at a tech services company with 51-200 employees
Real User
2022-07-26T06:08:43Z
Jul 26, 2022
I would recommend Samanage from the IT support perspective because it's a great ticketing system and the only downside is the site shutdowns and the messy nature of the UI and UX. I rate this solution eight out of 10.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
Overall, I would rate the solution an eight out of ten. It is a good product.
I would recommend Samanage from the IT support perspective because it's a great ticketing system and the only downside is the site shutdowns and the messy nature of the UI and UX. I rate this solution eight out of 10.