Enterprise Solutions & Services Head at Duroob Technology
Real User
2019-09-29T12:21:00Z
Sep 29, 2019
I’m a partner with CA Technology. We have clients that are working on various versions, including 11, 12, 14, and 17. We use the on-premises deployment model. I’d rate the solution six out of ten.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
I’m a partner with CA Technology. We have clients that are working on various versions, including 11, 12, 14, and 17. We use the on-premises deployment model. I’d rate the solution six out of ten.