The number of people required to maintain the solution depends on the critical, so it cannot be a specific number. Suppose there is any need to maintain the product continuously, and there is work going on in certain development phases, then there may be a need for integrations and troubleshooting, owing to which it is not possible to comment on how many people are exactly needed to maintain the product. The number of people required to maintain the solution depends on the company's understanding of its environment. I rate the overall solution an eight out of ten.
Head of business transformation and digitalization at Apple
MSP
2022-02-09T14:49:35Z
Feb 9, 2022
I would rate this solution 8 out of 10. I would recommend this solution for small enterprises because I think the pricing depends on how many users or profiles are going to be added or that are going to be using the account. So for a small business, I think the prices would be lower. I think it depends on the usage. ServiceNow is recognized around the world. It's good that employees have exposure to it. It has also been used when you have ITIL practice. It accommodates that learning when you practice ITIL. It has the different functionalities that follow the guidelines that you learn from ITIL.
group head it at a tech services company with 1,001-5,000 employees
Real User
2021-05-19T11:57:00Z
May 19, 2021
There are roughly 20 people using the solution in our organization. We consider it to be user friendly. It is utilized by technical people. I rate ServiceNow DevOps as a six out of eight because of its issue with pricing.
Technical Engineer (Retail Group) at a retailer with 10,001+ employees
MSP
2021-02-19T09:06:28Z
Feb 19, 2021
I am in the DevOps world, so from a DevOps perspective, I know all the tools out there. Personally, when it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps, and I wouldn't use this solution for DevOps. I would rate ServiceNow DevOps an eight out of ten as an ITIL tool. It has a lot of good things about it for its prime purpose, but there is definitely room to improve. As a DevOps tool, I would rate it lower because it is currently missing a lot of capabilities from that perspective.
ServiceNow DevOps enables IT teams to automate change management tasks such as planning, development, testing, deployment and operations via a single dashboard surfacing a common set of metrics, he said.
The number of people required to maintain the solution depends on the critical, so it cannot be a specific number. Suppose there is any need to maintain the product continuously, and there is work going on in certain development phases, then there may be a need for integrations and troubleshooting, owing to which it is not possible to comment on how many people are exactly needed to maintain the product. The number of people required to maintain the solution depends on the company's understanding of its environment. I rate the overall solution an eight out of ten.
I would rate this solution 8 out of 10. I would recommend this solution for small enterprises because I think the pricing depends on how many users or profiles are going to be added or that are going to be using the account. So for a small business, I think the prices would be lower. I think it depends on the usage. ServiceNow is recognized around the world. It's good that employees have exposure to it. It has also been used when you have ITIL practice. It accommodates that learning when you practice ITIL. It has the different functionalities that follow the guidelines that you learn from ITIL.
There are roughly 20 people using the solution in our organization. We consider it to be user friendly. It is utilized by technical people. I rate ServiceNow DevOps as a six out of eight because of its issue with pricing.
I am in the DevOps world, so from a DevOps perspective, I know all the tools out there. Personally, when it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps, and I wouldn't use this solution for DevOps. I would rate ServiceNow DevOps an eight out of ten as an ITIL tool. It has a lot of good things about it for its prime purpose, but there is definitely room to improve. As a DevOps tool, I would rate it lower because it is currently missing a lot of capabilities from that perspective.