Technical Engineer (Retail Group) at a retailer with 10,001+ employees
MSP
2021-02-19T09:06:28Z
Feb 19, 2021
We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good.
When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities.
ServiceNow DevOps enables IT teams to automate change management tasks such as planning, development, testing, deployment and operations via a single dashboard surfacing a common set of metrics, he said.
The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part.
It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool.
I have found the ease of CACD integration to be the most valuable feature.
We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good.
When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities.