Remote Network Support Analyst Level 2 at a tech services company with 11-50 employees
MSP
2021-11-18T22:02:34Z
Nov 18, 2021
I'd give Passportal an eight out of 10. It's a good solution. If we fully utilized it, I would be a big fan. That's what we did with IT Glue. We used all of the categories, features, tabs, and everything else. I like Passportal, but I want the reliability to be there. When it's available, it's great. Aside from the reliability, I have no other problems with Passportal.
Infrastructure Manager at a recreational facilities/services company with 1,001-5,000 employees
Real User
2020-04-23T10:13:00Z
Apr 23, 2020
My advice to anybody who is implementing this solution is to ensure that you have integration with your PSA solution, whether it be ServiceDesk or something else. Overall, I think that this product is very good. I would rate this solution a nine out of ten.
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I'd give Passportal an eight out of 10. It's a good solution. If we fully utilized it, I would be a big fan. That's what we did with IT Glue. We used all of the categories, features, tabs, and everything else. I like Passportal, but I want the reliability to be there. When it's available, it's great. Aside from the reliability, I have no other problems with Passportal.
My advice to anybody who is implementing this solution is to ensure that you have integration with your PSA solution, whether it be ServiceDesk or something else. Overall, I think that this product is very good. I would rate this solution a nine out of ten.