Information Technology Analyst at The Aga Khan University Hospital (Pakistan)
Real User
Top 10
2024-02-26T14:33:37Z
Feb 26, 2024
We resolve the issues ourselves. We do not contact the support team. We also have a system administrator. We can manage everything. I will recommend people to use the product. It's very easy to understand. It's a basic ticketing software. We can buy it if we want to learn more about ticketing systems. It has multiple features. We can design it the way we want. We can customize it the way we want. Overall, I rate the solution an eight out of ten.
Overall, I would rate the solution an eight out of ten. Spiceworks is quite horrible. In Spiceworks, I need to integrate three documents into one and sometimes have a problem with the website. With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use.
IT Service Desk Manager (Global Delivery) at MLOGICA, INC.
Real User
Top 10
2022-11-04T13:02:45Z
Nov 4, 2022
Although Spiceworks is a good service desk solution for startups and the like, I believe it is lagging behind other solutions such as ServiceDesk in that it lacks multi-stage approval and categorization, plus a number of other features that I would like to see in such a solution. If Spiceworks manages to integrate the kinds of features you see in ServiceDesk Plus, for example, then I think it would make for a very good service desk system. I would rate Spiceworks a six out of ten.
Senior Network Engineer at a tech services company with 1,001-5,000 employees
Real User
2022-09-29T12:59:26Z
Sep 29, 2022
I rate Spiceworks seven out of 10. Comparing Spiceworks to other products, I would say most people see it as a tool for small businesses, but they would go with one of the bigger names for a large enterprise network. Other commercial products are more user-friendly and have more features. If more companies started adopting Spiceworks globally, maybe that would change, but people still see it as a tool for small and medium-sized businesses.
I'm an end-user. I haven't focused on the version. I'm not sure which version I'm using. I'd recommend this solution as it makes life easy. I'd rate it seven out of ten.
Senior Manager, Enterprise Infrastructure at a manufacturing company with 1-10 employees
Real User
2021-10-13T18:02:00Z
Oct 13, 2021
I would rate Spiceworks four out of 10. Just because it's free and out of the box, and you get what you pay for, and you didn't pay for it. So, not getting much. All right. Know what you're getting because it's free.
The free version of Spiceworks that I'm using is a good solution if you don't have any other options for visibility into your network. I haven't looked at a paid version. I didn't actually know there was one. My biggest advice to people thinking about using Spiceworks would be to stay on top of managing their devices. The version that I'm running doesn't clean that up for you. The visibility solution that we use now removes a device from the list if it doesn't check in within a specified period of time, so it doesn't have a lot of deadhead stuff out there. It tries to maintain an accurate current list rather than just allowing everything to stay there forever until you manually remove it. I don't know if a newer version takes care of that or not. Or if there's the setting that I could have set up to take care of that, I would rate Spiceworks seven out of 10.
So Spiceworks would have an even more market share if they had a paid subscription model because you could turn off all the advertising that pops up all the time. But I think in general, I would give it a seven on a scale of ten compared to some of the other mid-tier stuff.
Interim Director of Information Technology at a government with 1,001-5,000 employees
Real User
2020-06-28T08:51:00Z
Jun 28, 2020
It's a pretty good product. I like it. It's given me some fairly valuable information that I've needed on a couple of occasions that no other product would present to me. On a scale of one to ten, I'd probably give it a seven, based on the fact that it does give me some information that nothing else has. But the pain points like the length of duration for the discovery, the GIS mapping, the ability to map is kind of lackluster takes the three points away.
Spiceworks is a system that I recommend for both inventory and helpdesk, although it is good in its entirety. Other than support for integrated asset management, I cannot think of additional features that I would require. I would rate this solution a nine out of ten.
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
We resolve the issues ourselves. We do not contact the support team. We also have a system administrator. We can manage everything. I will recommend people to use the product. It's very easy to understand. It's a basic ticketing software. We can buy it if we want to learn more about ticketing systems. It has multiple features. We can design it the way we want. We can customize it the way we want. Overall, I rate the solution an eight out of ten.
Overall, I would rate the solution an eight out of ten. Spiceworks is quite horrible. In Spiceworks, I need to integrate three documents into one and sometimes have a problem with the website. With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use.
Although Spiceworks is a good service desk solution for startups and the like, I believe it is lagging behind other solutions such as ServiceDesk in that it lacks multi-stage approval and categorization, plus a number of other features that I would like to see in such a solution. If Spiceworks manages to integrate the kinds of features you see in ServiceDesk Plus, for example, then I think it would make for a very good service desk system. I would rate Spiceworks a six out of ten.
I rate Spiceworks seven out of 10. Comparing Spiceworks to other products, I would say most people see it as a tool for small businesses, but they would go with one of the bigger names for a large enterprise network. Other commercial products are more user-friendly and have more features. If more companies started adopting Spiceworks globally, maybe that would change, but people still see it as a tool for small and medium-sized businesses.
I'm an end-user. I haven't focused on the version. I'm not sure which version I'm using. I'd recommend this solution as it makes life easy. I'd rate it seven out of ten.
I would rate Spiceworks four out of 10. Just because it's free and out of the box, and you get what you pay for, and you didn't pay for it. So, not getting much. All right. Know what you're getting because it's free.
The free version of Spiceworks that I'm using is a good solution if you don't have any other options for visibility into your network. I haven't looked at a paid version. I didn't actually know there was one. My biggest advice to people thinking about using Spiceworks would be to stay on top of managing their devices. The version that I'm running doesn't clean that up for you. The visibility solution that we use now removes a device from the list if it doesn't check in within a specified period of time, so it doesn't have a lot of deadhead stuff out there. It tries to maintain an accurate current list rather than just allowing everything to stay there forever until you manually remove it. I don't know if a newer version takes care of that or not. Or if there's the setting that I could have set up to take care of that, I would rate Spiceworks seven out of 10.
So Spiceworks would have an even more market share if they had a paid subscription model because you could turn off all the advertising that pops up all the time. But I think in general, I would give it a seven on a scale of ten compared to some of the other mid-tier stuff.
It's a pretty good product. I like it. It's given me some fairly valuable information that I've needed on a couple of occasions that no other product would present to me. On a scale of one to ten, I'd probably give it a seven, based on the fact that it does give me some information that nothing else has. But the pain points like the length of duration for the discovery, the GIS mapping, the ability to map is kind of lackluster takes the three points away.
Spiceworks is a system that I recommend for both inventory and helpdesk, although it is good in its entirety. Other than support for integrated asset management, I cannot think of additional features that I would require. I would rate this solution a nine out of ten.
We're using the community edition of the solution. I would rate the solution nine out of ten.
We use the on-premises deployment solution. I would rate the solution nine out of ten.