We use Spiceworks, but only to manage computers, not to create and resolve tickets. Our IT team needs more control for managing computers across different sites. We primarily use it for network monitoring.
IT Service Desk Manager (Global Delivery) at MLOGICA, INC.
Real User
2022-11-04T13:02:45Z
Nov 4, 2022
I have been using Spiceworks as a ticketing system for logging incidents, service requests, and other service desk-related functionality ever since I joined my company about a year and a half ago. We're currently using a pretty old version of Spiceworks which is about three or four years old now and, although it is hosted in the United States with our USA team (which includes our infrastructure manager and IT security director), I believe it is based on-premises. When I joined the company here in Pakistan, it was already in place, and I just had to come in and start using it to support my team as a service desk manager. In our engineering department, Spiceworks is being used globally as a remote service desk system by people who are not only in the United States and Pakistan, but also in India. In my team, there are six engineers working on it at present, in addition to the L2 team which includes two system administrators, a Linux administrator, and others, which comes out to a total of about 10 or 12 Spiceworks users in our company.
This solution is primarily used as a ticketing system. For example, it can be used in finance and other areas. I used it in my home lab, just to do some tests. I'm linking it to IT issues in the office. If there are problems, for example, the printer is not working, people write a message to me, create a new ticket, then send the ticket to me. I try to solve the problem.
We use Spiceworks for IT ticketing. The main users are me and my staff, which includes two other people. We serve about 60 or 70 other people who submit tickets via email. They don't use Spiceworks to monitor how many tickets they have open. For the most part, they don't go to that page. They just send in their tickets and wait for us to respond. Since we're a smaller company, then the response time typically isn't too long.
Spiceworks is for the IT guy that wants to monitor systems that he doesn't have a managed service partner behind him. And that's where Spiceworks has a really good place.
Interim Director of Information Technology at a government with 1,001-5,000 employees
Real User
2020-06-28T08:51:00Z
Jun 28, 2020
My primary use is for documentation and monitoring the vital services. My biggest need for using a network monitoring system was to track activity and find out what I've actually got out in the universe. When I came here, I had absolutely no documentation on this network whatsoever, and that's an 875 node network.
I primarily use this solution for the Spiceworks Inventory system, as well as for helpdesk-related stuff. I have used it to find information to fix various issues.
We're primarily using the solution so that we have all of the information about our IT assets, and network management. Spiceworks has good tools for that.
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
I use the solution to manage inventory. It helps us create and assign tickets.
We use Spiceworks, but only to manage computers, not to create and resolve tickets. Our IT team needs more control for managing computers across different sites. We primarily use it for network monitoring.
I have been using Spiceworks as a ticketing system for logging incidents, service requests, and other service desk-related functionality ever since I joined my company about a year and a half ago. We're currently using a pretty old version of Spiceworks which is about three or four years old now and, although it is hosted in the United States with our USA team (which includes our infrastructure manager and IT security director), I believe it is based on-premises. When I joined the company here in Pakistan, it was already in place, and I just had to come in and start using it to support my team as a service desk manager. In our engineering department, Spiceworks is being used globally as a remote service desk system by people who are not only in the United States and Pakistan, but also in India. In my team, there are six engineers working on it at present, in addition to the L2 team which includes two system administrators, a Linux administrator, and others, which comes out to a total of about 10 or 12 Spiceworks users in our company.
We use Spiceworks to monitor routers, switches, access points, and IP addresses.
This solution is primarily used as a ticketing system. For example, it can be used in finance and other areas. I used it in my home lab, just to do some tests. I'm linking it to IT issues in the office. If there are problems, for example, the printer is not working, people write a message to me, create a new ticket, then send the ticket to me. I try to solve the problem.
We're using Spiceworks mainly for infrastructure monitoring.
We use Spiceworks for IT ticketing. The main users are me and my staff, which includes two other people. We serve about 60 or 70 other people who submit tickets via email. They don't use Spiceworks to monitor how many tickets they have open. For the most part, they don't go to that page. They just send in their tickets and wait for us to respond. Since we're a smaller company, then the response time typically isn't too long.
Spiceworks is for the IT guy that wants to monitor systems that he doesn't have a managed service partner behind him. And that's where Spiceworks has a really good place.
My primary use is for documentation and monitoring the vital services. My biggest need for using a network monitoring system was to track activity and find out what I've actually got out in the universe. When I came here, I had absolutely no documentation on this network whatsoever, and that's an 875 node network.
I primarily use this solution for the Spiceworks Inventory system, as well as for helpdesk-related stuff. I have used it to find information to fix various issues.
We're primarily using the solution so that we have all of the information about our IT assets, and network management. Spiceworks has good tools for that.
We primarily use the solution for asset management of our asset collection.