It's not complicated to understand. Even those with a basic understanding quickly grasped it. It's very user-friendly. If they want an application for making calls and analyzing the information gathered from those calls or metrics, TalkDesk would be a great tool. If you have already implemented AI analysis, then the potential is limitless. The AI capabilities for analyzing and referencing calls are amazing. Overall, I rate the solution a ten out of ten.
It is easy to use efficient and productive user interface that increases Agents productivity drastically. The automation across different modules integrating multiple business applications helps the business and management team with required analytics to make decisions. Talkdesk is also one of the leading vendors to provide vertical specific solutions across Finance, healthcare, retail etc. So if anyone got a niche vertical specific requirements there is a solution out of the box from talkdesk for different verticals.
I would recommend the product to others. It is an efficient and easy-to-use technology. It can handle calls and different portfolios. I rate the product an eight out of ten.
I.T. Director at a computer software company with 201-500 employees
Real User
Top 20
2024-07-01T15:41:06Z
Jul 1, 2024
TalkDesk is a SaaS product. I would recommend the solution to other users. It is easy for a beginner to learn to use TalkDesk for the first time. TalkDesk is a very easy-to-use, powerful, and feature-rich solution. Overall, I rate the solution a nine out of ten.
TalkDesk is easy to use, but a few things need to be improved. I have not used the tool's AI capabilities. I have used only the survey part of the tool. I will recommend the product to other people. I think it is easy to use. I rate the tool an eight out of ten.
Each feature is driven by the customers. The product serves all our use cases. I will recommend the product to others. Any organization that wants to get a tech stack and automate many things for their customers can use TalkDesk to handle the customers. The tool reduces TAT and improves efficiency. Overall, I rate the solution an eight out of ten.
TalkDesk, an advanced Cloud Contact Center Platform, revolutionizes customer service operations through its omnichannel capabilities. It seamlessly integrates with businesses' internal systems, enabling efficient management of customer interactions across phone, email, SMS, and social media. By identifying existing customers and leveraging custom objects, TalkDesk enhances agent efficiency and automates interaction data integration.
TalkDesk offers a suite of essential features for robust...
It's not complicated to understand. Even those with a basic understanding quickly grasped it. It's very user-friendly. If they want an application for making calls and analyzing the information gathered from those calls or metrics, TalkDesk would be a great tool. If you have already implemented AI analysis, then the potential is limitless. The AI capabilities for analyzing and referencing calls are amazing. Overall, I rate the solution a ten out of ten.
It is easy to use efficient and productive user interface that increases Agents productivity drastically. The automation across different modules integrating multiple business applications helps the business and management team with required analytics to make decisions. Talkdesk is also one of the leading vendors to provide vertical specific solutions across Finance, healthcare, retail etc. So if anyone got a niche vertical specific requirements there is a solution out of the box from talkdesk for different verticals.
I would recommend the product to others. It is an efficient and easy-to-use technology. It can handle calls and different portfolios. I rate the product an eight out of ten.
TalkDesk is a SaaS product. I would recommend the solution to other users. It is easy for a beginner to learn to use TalkDesk for the first time. TalkDesk is a very easy-to-use, powerful, and feature-rich solution. Overall, I rate the solution a nine out of ten.
TalkDesk is easy to use, but a few things need to be improved. I have not used the tool's AI capabilities. I have used only the survey part of the tool. I will recommend the product to other people. I think it is easy to use. I rate the tool an eight out of ten.
Each feature is driven by the customers. The product serves all our use cases. I will recommend the product to others. Any organization that wants to get a tech stack and automate many things for their customers can use TalkDesk to handle the customers. The tool reduces TAT and improves efficiency. Overall, I rate the solution an eight out of ten.