I would highly recommend TalkDesk because it is a good tool that simplifies work, provides analytics, and saves time, generating a good return on investment; it is excellent for communication and integration. I don't have much else to add; it is a good tool that I recommend for anyone looking to enhance customer experience or automation, featuring agentic AI that helps automate customer responses and save time. I give this product a rating of seven out of ten.
Regional Telephony Manager at a comms service provider with 51-200 employees
Real User
Top 20
Aug 8, 2025
We tested AI features in TalkDesk such as Copilot and auto-translate, though we didn't extensively use them. These are valuable features as TalkDesk and other products are incorporating AI capabilities. The system can auto-translate calls and highlight repeated words based on customer scenarios, making it easier to identify contact reasons in specific industries such as hospitality. TalkDesk is efficient and user-friendly for both small and large businesses. It excels in AI capabilities, inbound calls, standard outbound calls, quality management, and interaction analysis. The system allows for storing and checking real-time data, and with capable developers, customization of live monitoring and historical data analysis is possible through backend integration. The voice functionality in TalkDesk is particularly strong and easy to train. The Studio flow allows for automation and UI customization for both agents and admins. Integration is straightforward, and agents can efficiently manage cases with automated data population and AI-powered interaction summaries. On a rating scale, TalkDesk deserves an 8 out of 10 as it offers comprehensive functionality and continues to improve. The solution is currently hosted on AWS and Azure, depending on the region, with most servers hosted on AWS. Customers do not have direct access to their servers but interact through the interface.
It's not complicated to understand. Even those with a basic understanding quickly grasped it. It's very user-friendly. If they want an application for making calls and analyzing the information gathered from those calls or metrics, TalkDesk would be a great tool. If you have already implemented AI analysis, then the potential is limitless. The AI capabilities for analyzing and referencing calls are amazing. Overall, I rate the solution a ten out of ten.
It is easy to use efficient and productive user interface that increases Agents productivity drastically. The automation across different modules integrating multiple business applications helps the business and management team with required analytics to make decisions. Talkdesk is also one of the leading vendors to provide vertical specific solutions across Finance, healthcare, retail etc. So if anyone got a niche vertical specific requirements there is a solution out of the box from talkdesk for different verticals.
I would recommend the product to others. It is an efficient and easy-to-use technology. It can handle calls and different portfolios. I rate the product an eight out of ten.
I.T. Director at a computer software company with 201-500 employees
Real User
Top 10
Jul 1, 2024
TalkDesk is a SaaS product. I would recommend the solution to other users. It is easy for a beginner to learn to use TalkDesk for the first time. TalkDesk is a very easy-to-use, powerful, and feature-rich solution. Overall, I rate the solution a nine out of ten.
TalkDesk is easy to use, but a few things need to be improved. I have not used the tool's AI capabilities. I have used only the survey part of the tool. I will recommend the product to other people. I think it is easy to use. I rate the tool an eight out of ten.
Each feature is driven by the customers. The product serves all our use cases. I will recommend the product to others. Any organization that wants to get a tech stack and automate many things for their customers can use TalkDesk to handle the customers. The tool reduces TAT and improves efficiency. Overall, I rate the solution an eight out of ten.
TalkDesk, an advanced Cloud Contact Center Platform, revolutionizes customer service operations through its omnichannel capabilities. It seamlessly integrates with businesses' internal systems, enabling efficient management of customer interactions across phone, email, SMS, and social media. By identifying existing customers and leveraging custom objects, TalkDesk enhances agent efficiency and automates interaction data integration.
TalkDesk offers a suite of essential features for robust...
I would highly recommend TalkDesk because it is a good tool that simplifies work, provides analytics, and saves time, generating a good return on investment; it is excellent for communication and integration. I don't have much else to add; it is a good tool that I recommend for anyone looking to enhance customer experience or automation, featuring agentic AI that helps automate customer responses and save time. I give this product a rating of seven out of ten.
We tested AI features in TalkDesk such as Copilot and auto-translate, though we didn't extensively use them. These are valuable features as TalkDesk and other products are incorporating AI capabilities. The system can auto-translate calls and highlight repeated words based on customer scenarios, making it easier to identify contact reasons in specific industries such as hospitality. TalkDesk is efficient and user-friendly for both small and large businesses. It excels in AI capabilities, inbound calls, standard outbound calls, quality management, and interaction analysis. The system allows for storing and checking real-time data, and with capable developers, customization of live monitoring and historical data analysis is possible through backend integration. The voice functionality in TalkDesk is particularly strong and easy to train. The Studio flow allows for automation and UI customization for both agents and admins. Integration is straightforward, and agents can efficiently manage cases with automated data population and AI-powered interaction summaries. On a rating scale, TalkDesk deserves an 8 out of 10 as it offers comprehensive functionality and continues to improve. The solution is currently hosted on AWS and Azure, depending on the region, with most servers hosted on AWS. Customers do not have direct access to their servers but interact through the interface.
We prefer to remain anonymous. Our overall product rating for TalkDesk is nine.
It's not complicated to understand. Even those with a basic understanding quickly grasped it. It's very user-friendly. If they want an application for making calls and analyzing the information gathered from those calls or metrics, TalkDesk would be a great tool. If you have already implemented AI analysis, then the potential is limitless. The AI capabilities for analyzing and referencing calls are amazing. Overall, I rate the solution a ten out of ten.
It is easy to use efficient and productive user interface that increases Agents productivity drastically. The automation across different modules integrating multiple business applications helps the business and management team with required analytics to make decisions. Talkdesk is also one of the leading vendors to provide vertical specific solutions across Finance, healthcare, retail etc. So if anyone got a niche vertical specific requirements there is a solution out of the box from talkdesk for different verticals.
I would recommend the product to others. It is an efficient and easy-to-use technology. It can handle calls and different portfolios. I rate the product an eight out of ten.
TalkDesk is a SaaS product. I would recommend the solution to other users. It is easy for a beginner to learn to use TalkDesk for the first time. TalkDesk is a very easy-to-use, powerful, and feature-rich solution. Overall, I rate the solution a nine out of ten.
TalkDesk is easy to use, but a few things need to be improved. I have not used the tool's AI capabilities. I have used only the survey part of the tool. I will recommend the product to other people. I think it is easy to use. I rate the tool an eight out of ten.
Each feature is driven by the customers. The product serves all our use cases. I will recommend the product to others. Any organization that wants to get a tech stack and automate many things for their customers can use TalkDesk to handle the customers. The tool reduces TAT and improves efficiency. Overall, I rate the solution an eight out of ten.