I was supervising a team, and we handled all our phone calls and the necessary metrics from those calls. We were using TalkDesk to gather that information.
I am an IVR application developer. My company is using TalkDesk to develop an application for Ashley Furniture Homestore India, a retail shop. My company is developing TalkDesk and integrating it with Omilia. My company is using TalkDesk to connect with an agent and for all purposes, as well as to integrate with NLP and for all those that Omilia will handle. TalkDesk handles agent transfers and creates the flows.
We use the solution for calling purposes. We share our contact number on our website and marketing emails. If customers have a query about any product and would like to call the sales representatives or other representatives in the company, they can contact us through the number. Customers are automatically routed to the concerned department when they dial the number.
TalkDesk, an advanced Cloud Contact Center Platform, revolutionizes customer service operations through its omnichannel capabilities. It seamlessly integrates with businesses' internal systems, enabling efficient management of customer interactions across phone, email, SMS, and social media. By identifying existing customers and leveraging custom objects, TalkDesk enhances agent efficiency and automates interaction data integration.
TalkDesk offers a suite of essential features for robust...
I was supervising a team, and we handled all our phone calls and the necessary metrics from those calls. We were using TalkDesk to gather that information.
I am a call center agent, and we use the solution to make and receive calls.
We use the solution for our contact center and as our telephony system.
I am an IVR application developer. My company is using TalkDesk to develop an application for Ashley Furniture Homestore India, a retail shop. My company is developing TalkDesk and integrating it with Omilia. My company is using TalkDesk to connect with an agent and for all purposes, as well as to integrate with NLP and for all those that Omilia will handle. TalkDesk handles agent transfers and creates the flows.
We use the solution for calling purposes. We share our contact number on our website and marketing emails. If customers have a query about any product and would like to call the sales representatives or other representatives in the company, they can contact us through the number. Customers are automatically routed to the concerned department when they dial the number.