GM at a transportation company with 51-200 employees
Real User
2022-11-16T04:57:00Z
Nov 16, 2022
I'm not an IT professional. I'm a general manager who wears a lot of hats, with some IT experience. The customization options provided by WebTitan are not at an easy level for me, but I have a moderate knowledge base and I can use them. They're understandable. We contract out for our IT assistance and we get billed for every inquiry I make. I can have them assist me if I need to, but that's one of the things we like about WebTitan, that it's understandable. It's easy to deploy. It does what we need it to do, without being too broad, too deep, or too restrictive. It fits that nice niche between what you need and "not too much." Another reason we like this product is that we don't have Azure. If we had Azure, we could implement more group policies. Back in the day, there were terminals that did nothing other than help people. Effectively they were sophisticated cash registers. If employees were logging into Azure every time with their credentials and whatever else is needed, there would be a delay in the service they give. Since we use cloud-based services, we already have a secondary level for them to get into the applications they need. We don't need that so broadly on a client, when it is basically just used for printing something out, for data entry into our application, and selecting some of our car rental products. It's the product that's just right for us, for what we want to do. WebTitan provides the level of protection that we need, without it being onerous. I emphasize that point, but that's what it does very well for us. Its capabilities are probably more than we need, and I'm probably not using it to the degree that I could. If I was less busy, and I could spend more time learning about the product, I could roll more features out myself, or with our contracted IT people, and we could have an even more robust instance. Should I be educated more about more of the things it can do? Sure. But is it the only thing I'm dealing with today? No. We're a franchise and we're on the large side of franchises in the car rental world. But a lot of franchises don't have dedicated IT support. If you're looking for a solution that offers a low price point for web filtering and DNS content filtering, which everyone needs in our industry, WebTitan is a good choice. More people who are in small businesses like this can benefit from it. It's one thing to have desktop security to resolve issues as they happen. Web filtering takes your staff away from the areas of the internet they shouldn't be in. My staff is here 24 hours a day while I'm here from eight to 12. And there are 50 of them, and one of me. Without a solution like this, that is capable and robust, but without being burdensome... It's a solution that fits the needs of a business of this size. It's a great product and it could be for all sizes of business. That's a key: As your business changes or grows, you don't like to think about the things that can happen without a solution like this. If WebTitan stopped selling this product tomorrow, I'd find another vendor who would do the same thing, but I probably wouldn't be able to replace everything it has. It's easy to use. It scales up to any size of organization. I've never found it to lag. For someone who can't know all the things that they should know in this area, this is a product they should have, to make sure that their business is safe and secure. If you have a lot of employees, with everything on the internet now, you need to know what's happening. It's a perfect solution in that sense. I researched a lot of products before I picked up WebTitan and I'm glad that I did.
I am not sure if it reduced viruses, ransomware, phishing, and/or malware attacks because we implemented it about six years ago, and I never really thought about looking for that. We were fairly lucky with viruses. Usually, the viruses are outside. Where we use it is our corporate office, and most viruses show up outside of the corporate office. I would rate it a nine out of ten.
Director Of Information Technology at a consumer goods company with 11-50 employees
Real User
2022-06-28T14:17:00Z
Jun 28, 2022
I elected not to use it with Azure Active Directory. We don't use Azure and I don't have AD integration set up at this point. Down the road, I might elect to do so. It just didn't make sense for the size of our organization. It probably doesn't provide much value on the customer service side because that is a totally different system. It is self-contained and cloud-managed by the provider. Being around the technology industry for many years and just seeing different services and applications come, go, and evolve, I would say WebTitan (at this point) seems to be a good solution that doesn't require a lot of out-of-pocket expenses. It also doesn't require a lot of IT resources to implement and manage moving forward. I would rate this solution as nine out of 10.
We do not use WebTitan On-The-Go. We don't monitor for viruses, ransomware, et cetera. We are all on Google Chrome and Microsoft. Some software comes with Microsoft, for example, Microsoft Defender, so we didn't have a problem worrying about malware or security issues. We left our internet wide open due to the fact that nobody really wanted to get involved or spend the time setting something up to monitor it, and we thought it wasn't necessary. However, the biggest holdback was that nobody really wanted to take the time. We thought it was more complex than it actually is. If somebody asked me, I'd tell them, just get WebTitan. It takes 25 to 30 minutes to set up. You don't have to buy anything, it'll integrate right into your existing equipment, and it's not complicated at all. If you need to monitor your internet and you've been dragging your feet out of fear of the complexity of doing it, don't worry about it. It's very simple and straightforward. We are, by no means, technical geeks. We've got a lot of automation in our place, however, we don't get into programming. We don't want to worry about installing the monitoring software, and then monitoring it. It's simple to install and somebody else takes care of everything for us. I'd rate the solution ten out of ten.
IT Systems Administrator at State Attorneys Office 13th Circuit
Real User
2022-03-14T16:03:00Z
Mar 14, 2022
Give them a try. I know that a lot of people still have mixed feelings about WebTitan. Whatever they had in the past, when I read the review from them, some people seemed to complain a lot about their performance. However, since we have used them, I haven't really experienced any performance issues. Overall, I would rate the solution as 10 out of 10.
I haven't seen any problems come up. I have only been blocked once when I was working on my laptop and I was trying to do something with the federal government. But other than that, there haven't been any problems.
I can't think of very much that needs improving in the solution. It's serving our purpose, although I know we're only using just a portion of what it can offer. It's easy to implement and easy to use.
Infrastructure / Database Lead at a healthcare company with 10,001+ employees
Real User
2022-02-01T12:07:00Z
Feb 1, 2022
Evaluate from the start, whether you want the on-prem or cloud version. It depends on what industry you're in, and on what your requirements are. We shy away from cloud-based, because there is just too much farce, as a tightly-governed company and with GDPR, et cetera. We've only seen that things have settled down on that front in the last couple of years. Now, there is some solid framework and guidance on how to do this stuff right. By that I mean that the solution holds onto people's browsing history, and that is quite sensitive data. This issue has nothing to do with the actual product. Companies need to decide for themselves which approach is best for them, understanding that there could be a lot of lengthy policies and procedures and approvals required before you actually even use the product. And that would be true regardless of any proxy software you're considering. So you need to look at what the right approach is for you, from the start, based on your requirements. I believe the transition from on-prem to cloud is easy. Overall, I would rate WebTitan at nine out of 10. It dropped a few points with how restrictive it is and because of the issues in getting it configured. But I add a few points back based on the fact that it has saved us numerous times, and that the support and the reporting are quite good.
And I think we are on the last version of the solution because we are doing updates soon. I believe this solution only offers one or two updates each year. There is a free trial period you can try for a few weeks. That way, you can see how it works before buying. My advice to other companies is to try the solution out first to see if it covers all of your needs. I'd rate it nine out of ten. If it wasn't for some minor bugs it would practically be perfect.
TitanHQ WebTitan is a secure web gateway (SWG) tool that helps businesses control the web content that can be accessed by its employees. The solution provides complete protection from online threats such as viruses, malware, ransomware, phishing, and comprehensive content filtering. To block malicious sites, WebTitan uses a crowd-sourced approach and obtains a constant stream of URLs for analysis. In contrast to many other DNS-based systems, which only work at the domain level, WebTitan...
I'm not an IT professional. I'm a general manager who wears a lot of hats, with some IT experience. The customization options provided by WebTitan are not at an easy level for me, but I have a moderate knowledge base and I can use them. They're understandable. We contract out for our IT assistance and we get billed for every inquiry I make. I can have them assist me if I need to, but that's one of the things we like about WebTitan, that it's understandable. It's easy to deploy. It does what we need it to do, without being too broad, too deep, or too restrictive. It fits that nice niche between what you need and "not too much." Another reason we like this product is that we don't have Azure. If we had Azure, we could implement more group policies. Back in the day, there were terminals that did nothing other than help people. Effectively they were sophisticated cash registers. If employees were logging into Azure every time with their credentials and whatever else is needed, there would be a delay in the service they give. Since we use cloud-based services, we already have a secondary level for them to get into the applications they need. We don't need that so broadly on a client, when it is basically just used for printing something out, for data entry into our application, and selecting some of our car rental products. It's the product that's just right for us, for what we want to do. WebTitan provides the level of protection that we need, without it being onerous. I emphasize that point, but that's what it does very well for us. Its capabilities are probably more than we need, and I'm probably not using it to the degree that I could. If I was less busy, and I could spend more time learning about the product, I could roll more features out myself, or with our contracted IT people, and we could have an even more robust instance. Should I be educated more about more of the things it can do? Sure. But is it the only thing I'm dealing with today? No. We're a franchise and we're on the large side of franchises in the car rental world. But a lot of franchises don't have dedicated IT support. If you're looking for a solution that offers a low price point for web filtering and DNS content filtering, which everyone needs in our industry, WebTitan is a good choice. More people who are in small businesses like this can benefit from it. It's one thing to have desktop security to resolve issues as they happen. Web filtering takes your staff away from the areas of the internet they shouldn't be in. My staff is here 24 hours a day while I'm here from eight to 12. And there are 50 of them, and one of me. Without a solution like this, that is capable and robust, but without being burdensome... It's a solution that fits the needs of a business of this size. It's a great product and it could be for all sizes of business. That's a key: As your business changes or grows, you don't like to think about the things that can happen without a solution like this. If WebTitan stopped selling this product tomorrow, I'd find another vendor who would do the same thing, but I probably wouldn't be able to replace everything it has. It's easy to use. It scales up to any size of organization. I've never found it to lag. For someone who can't know all the things that they should know in this area, this is a product they should have, to make sure that their business is safe and secure. If you have a lot of employees, with everything on the internet now, you need to know what's happening. It's a perfect solution in that sense. I researched a lot of products before I picked up WebTitan and I'm glad that I did.
I am not sure if it reduced viruses, ransomware, phishing, and/or malware attacks because we implemented it about six years ago, and I never really thought about looking for that. We were fairly lucky with viruses. Usually, the viruses are outside. Where we use it is our corporate office, and most viruses show up outside of the corporate office. I would rate it a nine out of ten.
I elected not to use it with Azure Active Directory. We don't use Azure and I don't have AD integration set up at this point. Down the road, I might elect to do so. It just didn't make sense for the size of our organization. It probably doesn't provide much value on the customer service side because that is a totally different system. It is self-contained and cloud-managed by the provider. Being around the technology industry for many years and just seeing different services and applications come, go, and evolve, I would say WebTitan (at this point) seems to be a good solution that doesn't require a lot of out-of-pocket expenses. It also doesn't require a lot of IT resources to implement and manage moving forward. I would rate this solution as nine out of 10.
We do not use WebTitan On-The-Go. We don't monitor for viruses, ransomware, et cetera. We are all on Google Chrome and Microsoft. Some software comes with Microsoft, for example, Microsoft Defender, so we didn't have a problem worrying about malware or security issues. We left our internet wide open due to the fact that nobody really wanted to get involved or spend the time setting something up to monitor it, and we thought it wasn't necessary. However, the biggest holdback was that nobody really wanted to take the time. We thought it was more complex than it actually is. If somebody asked me, I'd tell them, just get WebTitan. It takes 25 to 30 minutes to set up. You don't have to buy anything, it'll integrate right into your existing equipment, and it's not complicated at all. If you need to monitor your internet and you've been dragging your feet out of fear of the complexity of doing it, don't worry about it. It's very simple and straightforward. We are, by no means, technical geeks. We've got a lot of automation in our place, however, we don't get into programming. We don't want to worry about installing the monitoring software, and then monitoring it. It's simple to install and somebody else takes care of everything for us. I'd rate the solution ten out of ten.
Give them a try. I know that a lot of people still have mixed feelings about WebTitan. Whatever they had in the past, when I read the review from them, some people seemed to complain a lot about their performance. However, since we have used them, I haven't really experienced any performance issues. Overall, I would rate the solution as 10 out of 10.
I haven't seen any problems come up. I have only been blocked once when I was working on my laptop and I was trying to do something with the federal government. But other than that, there haven't been any problems.
I can't think of very much that needs improving in the solution. It's serving our purpose, although I know we're only using just a portion of what it can offer. It's easy to implement and easy to use.
Evaluate from the start, whether you want the on-prem or cloud version. It depends on what industry you're in, and on what your requirements are. We shy away from cloud-based, because there is just too much farce, as a tightly-governed company and with GDPR, et cetera. We've only seen that things have settled down on that front in the last couple of years. Now, there is some solid framework and guidance on how to do this stuff right. By that I mean that the solution holds onto people's browsing history, and that is quite sensitive data. This issue has nothing to do with the actual product. Companies need to decide for themselves which approach is best for them, understanding that there could be a lot of lengthy policies and procedures and approvals required before you actually even use the product. And that would be true regardless of any proxy software you're considering. So you need to look at what the right approach is for you, from the start, based on your requirements. I believe the transition from on-prem to cloud is easy. Overall, I would rate WebTitan at nine out of 10. It dropped a few points with how restrictive it is and because of the issues in getting it configured. But I add a few points back based on the fact that it has saved us numerous times, and that the support and the reporting are quite good.
For the most part, it does its job without causing me any problems. I don't have to waste time trying to fix things.
And I think we are on the last version of the solution because we are doing updates soon. I believe this solution only offers one or two updates each year. There is a free trial period you can try for a few weeks. That way, you can see how it works before buying. My advice to other companies is to try the solution out first to see if it covers all of your needs. I'd rate it nine out of ten. If it wasn't for some minor bugs it would practically be perfect.