The solution's automation capabilities are good, and I rate them an eight out of ten. TOPdesk is a good solution that helps us save time. Users can set up and use the solution. It's not tough to get started with TOPdesk. I would highly recommend the solution to other users because it's a very good and informative tool. Overall, I rate the solution a nine out of ten.
The solution is suitable for small companies who want to start exploring the technology without spending too much money. Also, it is easy to use and has a simple setup process. I rate it a seven out of ten.
Senior Support Engineer WE IT Servicedesk WE Europe BV at WE Men
Real User
Top 20
2023-01-09T12:35:27Z
Jan 9, 2023
I would recommend using it. However, you should be aware that you are essentially buying a standard cupboard and you need to consider what you want to put in it during the setup. If you do not have a clear understanding of your internal processes, it can be a difficult task to implement TOPdesk in your company. We are evaluating other solutions and we will make our minds up soon if we should stick to this solution or move to another package.
Specialist TOPdesk (SaaS) applicatiebeheer & business consultancy at a tech services company with 11-50 employees
Real User
2020-07-13T06:55:00Z
Jul 13, 2020
I would recommend this solution mainly because I am experienced in administrating it and I cannot compare it with other products, such as Jira. If you are considering TOPdesk, I would say go for it. Absolutely. I would rate this solution an eight out of ten.
Head of ICT at a logistics company with 1,001-5,000 employees
Real User
2020-03-03T08:47:00Z
Mar 3, 2020
We're a TOPdesk customer. I'd rate the solution six out of ten. In some fields, it's just not good enough. There are still some improvements that need to be made on the product in order for it to get higher marks.
Service Desk Team Leader at a university with 1,001-5,000 employees
Real User
2020-01-22T12:44:00Z
Jan 22, 2020
My advice to anybody who is implementing this solution is to carefully consider the modules that are required. There are some available that they may not need and the price at the end of the day depends on it. As we have moved to an off-premises deployment, we get regular updates. They tend to listen to what their customers want and they try to implement what they can as well. Overall, it is quite good. For example, there is a chat feature that is now being introduced and more features related to workflows for incident management that have been a great help. I would rate this solution a nine out of ten.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
The solution's automation capabilities are good, and I rate them an eight out of ten. TOPdesk is a good solution that helps us save time. Users can set up and use the solution. It's not tough to get started with TOPdesk. I would highly recommend the solution to other users because it's a very good and informative tool. Overall, I rate the solution a nine out of ten.
TOPdesk is deployed on-cloud in our organization. I would recommend the solution to other users. Overall, I rate TOPdesk a nine out of ten.
The solution is suitable for small companies who want to start exploring the technology without spending too much money. Also, it is easy to use and has a simple setup process. I rate it a seven out of ten.
I rate TOPdesk seven out of 10. Make sure your processes work before you buy it.
I would recommend using it. However, you should be aware that you are essentially buying a standard cupboard and you need to consider what you want to put in it during the setup. If you do not have a clear understanding of your internal processes, it can be a difficult task to implement TOPdesk in your company. We are evaluating other solutions and we will make our minds up soon if we should stick to this solution or move to another package.
I would recommend this solution mainly because I am experienced in administrating it and I cannot compare it with other products, such as Jira. If you are considering TOPdesk, I would say go for it. Absolutely. I would rate this solution an eight out of ten.
We're a TOPdesk customer. I'd rate the solution six out of ten. In some fields, it's just not good enough. There are still some improvements that need to be made on the product in order for it to get higher marks.
My advice to anybody who is implementing this solution is to carefully consider the modules that are required. There are some available that they may not need and the price at the end of the day depends on it. As we have moved to an off-premises deployment, we get regular updates. They tend to listen to what their customers want and they try to implement what they can as well. Overall, it is quite good. For example, there is a chat feature that is now being introduced and more features related to workflows for incident management that have been a great help. I would rate this solution a nine out of ten.