I work as an IT consultant for TOPdesk. All the tickets raised by users are transferred to TOPdesk. My team and I pick up the tickets and work on them, updating every stage of the tickets.
I'm a self-employed enterprise architect and project manager, and I use TOPdesk as a service management tool for my work with client organizations. It's helpful for tracking changes, incidents, issues, etc.
Senior Support Engineer WE IT Servicedesk WE Europe BV at WE Men
Real User
Top 20
2023-01-09T12:35:27Z
Jan 9, 2023
We are using TOPdesk most of the time for ticketing, but also for assets management and for our building department projects and changes. There is a cloud and on-premises version available.
Specialist TOPdesk (SaaS) applicatiebeheer & business consultancy at a tech services company with 11-50 employees
Real User
2020-07-13T06:55:00Z
Jul 13, 2020
The primary use case of this solution is for IT service management in many different companies. I am mainly an application manager, but also an end-user. Most of my experience is with governmental organizations and many service providers.
Head of ICT at a logistics company with 1,001-5,000 employees
Real User
2020-03-03T08:47:00Z
Mar 3, 2020
We primarily use the solution for the whole ITSM life cycle including incident management, operations management, quality management, change management, service level management and configuration management.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
I work as an IT consultant for TOPdesk. All the tickets raised by users are transferred to TOPdesk. My team and I pick up the tickets and work on them, updating every stage of the tickets.
TOPdesk has features that allow only the financial managers to approve or deny the company's dealings.
We use TOPdesk for ticketing, request management, and workflows onboarding and offboarding.
I'm a self-employed enterprise architect and project manager, and I use TOPdesk as a service management tool for my work with client organizations. It's helpful for tracking changes, incidents, issues, etc.
We are using TOPdesk most of the time for ticketing, but also for assets management and for our building department projects and changes. There is a cloud and on-premises version available.
The primary use case of this solution is for IT service management in many different companies. I am mainly an application manager, but also an end-user. Most of my experience is with governmental organizations and many service providers.
We primarily use the solution for the whole ITSM life cycle including incident management, operations management, quality management, change management, service level management and configuration management.
We use TOPdesk for asset management, incident management, change management, and configuration management.
This solution is easy and fast to implement (compare to Snow) and has a cheaper licensing model.