Sr. Systems Analyst at Vancouver Fraser Port Authority
Real User
2019-02-20T11:20:00Z
Feb 20, 2019
I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
Technical support is good.
It is stable and its technical support is good and quick.
This product solidly handles incident management, problem management, and change management.
The discovery feature is very flexible.
It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution.
I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions.
Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees.