Sr. Systems Analyst at Vancouver Fraser Port Authority
Real User
2019-02-20T11:20:00Z
Feb 20, 2019
I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
Technical support is good.
It is stable and its technical support is good and quick.
This product solidly handles incident management, problem management, and change management.
The discovery feature is very flexible.
It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution.
I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions.
Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees.