The licensing for FootPrints is a perpetual license with an annual support fee. The cost of the license depends on how many agents or technicians you purchase. Customers are free, but you have the services of a given number of agents or technicians depending on how many your license covers.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
We only pay for a standard license.
The licensing for FootPrints is a perpetual license with an annual support fee. The cost of the license depends on how many agents or technicians you purchase. Customers are free, but you have the services of a given number of agents or technicians depending on how many your license covers.
This solution has good pricing. Compared to other products, it is not expensive.
Our costs are well over $250,000.