The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well.
Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want.
XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts.
Senior Engineer at a financial services firm with 1,001-5,000 employees
Real User
2018-07-08T08:03:00Z
Jul 8, 2018
It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information.
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.Learn More: https://www.ca.com/us/products...
It is the most stable product in the market.
The solution's back-end architecture is very good for end users.
The UI is very user-friendly.
The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well.
Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want.
The initial setup is pretty straightforward.
Self-service interface means people can check their own tickets.
Time sheets are a powerful tool.
As of late, I really like the BI functions.
The most valuable features are the requests and incident tracking.
The in-service catalog is quite useful.
XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts.
The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow.
It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information.