We used the solution for two purposes. When working for a banking client, we used it to report incidents and change order-related requests for internal banking employees. Currently, for clients in the telecom industry, we are using it from a service management perspective for end users.
Application & Software Architect at Turkiye Finans Participation Bank
Real User
Top 5
2023-02-24T10:38:31Z
Feb 24, 2023
Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about 4,000 users at our bank with no immediate plans to increase usage.
We are using Clarity SM mainly for managing IT tickets, such as incident requests, problems, and changes. There is a cloud version available, but we are not ready for this yet.
We are a partner with CA Technologies, and we've done major implementations of Clarity for around 40 to 50 different customers of various sizes. Some are small, while others have a massive infrastructure running multiple instances of the CA Service Desk. It's deployed exclusively on-premises, and that's one of the reasons CA is losing market share: It doesn't offer a cloud solution. Our customers implement Clarity for incident, change, process, configuration, and problem management. The service catalog is another popular feature they use. Clarity offers process automation as well. You can make multiple dynamic workflows to compile or integrate those processes.
We use the solution primarily for call logging and checking, but we also use it with other products that are related to CA. It's mainly for monitoring and event management from the infrastructure management perspective which integrates or interfaces into CA SDM for ticket logging. We also use it to check the SLA using what is referred to as the embedded service desk. We're about to introduce service catalog. It's one of the CA products that integrate nicely with it so we'll be using the new features of self-service and the xFlow engine. I'm an ITSM specialist and we have a partnership with Clarity SM.
We are a solution provider and this is one of the systems that we implement for our clients. This solution covers most of the IT lifecycle. The emphasis is mainly on incident management, change management, program management, and request fulfillment. We also have the System Management patch for network monitoring.
Project Manager at a mining and metals company with 10,001+ employees
Real User
2020-03-05T08:39:42Z
Mar 5, 2020
We are primarily using this solution for incident requests. We track our CI CMDB change requests. We are using Service Desk Manager in a wide scope that is not in a single location but across Europe.
We use this solution to improve user experience. With the new xFlow and Service Point features, we are able to bring users even further to our side. This is a huge gain when we look at a heterogeneous environment in terms of culture and variety of systems in operation. Demonstrating ease of use and interaction for end users along the same line of usability for support analysts was a key factor in the success of the deployment.
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.Learn More: https://www.ca.com/us/products...
We used the solution for two purposes. When working for a banking client, we used it to report incidents and change order-related requests for internal banking employees. Currently, for clients in the telecom industry, we are using it from a service management perspective for end users.
Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about 4,000 users at our bank with no immediate plans to increase usage.
Our primary use case is for ticketing. I'm a senior engineer.
We are using Clarity SM mainly for managing IT tickets, such as incident requests, problems, and changes. There is a cloud version available, but we are not ready for this yet.
We are a partner with CA Technologies, and we've done major implementations of Clarity for around 40 to 50 different customers of various sizes. Some are small, while others have a massive infrastructure running multiple instances of the CA Service Desk. It's deployed exclusively on-premises, and that's one of the reasons CA is losing market share: It doesn't offer a cloud solution. Our customers implement Clarity for incident, change, process, configuration, and problem management. The service catalog is another popular feature they use. Clarity offers process automation as well. You can make multiple dynamic workflows to compile or integrate those processes.
We use it for our incident request processes and also our change-over processes as well as our problem processes. It's our main CMDB.
We use the solution primarily for call logging and checking, but we also use it with other products that are related to CA. It's mainly for monitoring and event management from the infrastructure management perspective which integrates or interfaces into CA SDM for ticket logging. We also use it to check the SLA using what is referred to as the embedded service desk. We're about to introduce service catalog. It's one of the CA products that integrate nicely with it so we'll be using the new features of self-service and the xFlow engine. I'm an ITSM specialist and we have a partnership with Clarity SM.
Our primary use case for Clarity is to manage portfolios and projects, and to manage the software.
We are a solution provider and this is one of the systems that we implement for our clients. This solution covers most of the IT lifecycle. The emphasis is mainly on incident management, change management, program management, and request fulfillment. We also have the System Management patch for network monitoring.
We are primarily using this solution for incident requests. We track our CI CMDB change requests. We are using Service Desk Manager in a wide scope that is not in a single location but across Europe.
We primarily use the solution for incident and change management.
We use this solution to improve user experience. With the new xFlow and Service Point features, we are able to bring users even further to our side. This is a huge gain when we look at a heterogeneous environment in terms of culture and variety of systems in operation. Demonstrating ease of use and interaction for end users along the same line of usability for support analysts was a key factor in the success of the deployment.
We use this solution for request and incident management, as well as configuration.
The main purpose is for service desk use. It is a repository of information.