Lifetime Process Manager at a government with 201-500 employees
Real User
2022-05-16T13:40:15Z
May 16, 2022
Ivanti offers us the flexibility to transform it from purely an internal IT tool to something we can use across multiple departments. There's now a queue of departments waiting to onboard and get their processes built. The flexibility within the workflow is excellent.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
The tool supports a lot of standard reporting KPIs.
The initial setup was quite simple; installing just took a few minutes.
Incident management is a valuable feature.
Ivanti offers us the flexibility to transform it from purely an internal IT tool to something we can use across multiple departments. There's now a queue of departments waiting to onboard and get their processes built. The flexibility within the workflow is excellent.
The most valuable features of the Ivanti Service Desk are service requests and incident management.
Incident management and service request management features are the most valuable.