Lifetime Process Manager at a government with 201-500 employees
Real User
2022-05-16T13:40:15Z
May 16, 2022
We initially used Ivanti as an IT service management tool for instant problem change and request fulfillment. Now we use the solution in a range of different workflow scenarios across various corporate teams, including HR requests, corporate comms, building orders, and customer management.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
Basically, we use it for service management from the financial side of things.
We use this solution for our service desk and for batch management. We are customers of Ivanti.
We initially used Ivanti as an IT service management tool for instant problem change and request fulfillment. Now we use the solution in a range of different workflow scenarios across various corporate teams, including HR requests, corporate comms, building orders, and customer management.
We are using Ivanti Service Desk for service requests, incident management, change management, IT discovery, and asset discovery.
We use it to manage our help desk.