Operations Manager at a financial services firm with 11-50 employees
Real User
Feb 11, 2023
We signed up with them through CSI, so we don't pay LinkLive directly. It's just part of our CSI bill. I'm not part of the decision-making process, but we reviewed the pricing before we signed on and thought it would bring value. I believe we still feel it's worth the price. While I don't have access to our billing, I believe it is more expensive than our previous solution. At the same time, it interfaces with our core more directly through digital banking, so it was worth the cost.
RN Senior Director, Transfer Services at Banner Health
Real User
Aug 11, 2022
The pricing is fair. I was rather inexperienced in pricing when comparing telephony software, but when I look at the bill, it doesn't make me shudder. If they were to develop other modalities of communication, like texting or a mobile application or video chat, they could probably get more expensive and it would be justified. In terms of additional costs, I believe there were some professional services fees, when we first stood it up. They had a person assigned to help us get live and build the platform out. They also helped us with the type of customization that is available and to prep for go-live. There was some cost with that. Outside of that, it's just the licensing and operating. We had to buy headsets to plug into our computers, but that was expected no matter which vendor we went with, as were the professional services. There wasn't anything that surprised us in terms of additional fees.
AVP/Digital Banking Manager at a financial services firm with 51-200 employees
Real User
Jul 5, 2022
The overall cost of LinkLive is comparable to competing virtual care management platforms. We have been very comfortable with the pricing. We are a smaller financial institution so pricing is always a factor. We feel that we are just getting a ton of value for what we are spending. We don't have any complaints. We are happy with the current structure. We don't have anything that we would change. There are add-on services. On the standalone product, we chose to move forward with the chat, which also has video file and desktop sharing. However, we are looking to add within the next month or so the ability to interact with customers via text. So, we will be adding that service. Then, there are other services as well that we don't take advantage of at the moment that also have an add-on fee.
LinkLive is an advanced communication platform designed to elevate the way businesses interact with their customers securely, enhance personalized customer engagement and team collaboration. The platform utilizes a combination of human expertise and artificial intelligence (AI) to provide secure communication solutions, and improving operational efficiencies. It was formerly known as Revation Systems.
At its core, LinkLive unifies voice, video, chat, and email...
The pricing is exceptionally competitive, and the value we receive from LinkLive for the cost is a significant advantage.
We signed up with them through CSI, so we don't pay LinkLive directly. It's just part of our CSI bill. I'm not part of the decision-making process, but we reviewed the pricing before we signed on and thought it would bring value. I believe we still feel it's worth the price. While I don't have access to our billing, I believe it is more expensive than our previous solution. At the same time, it interfaces with our core more directly through digital banking, so it was worth the cost.
I have not been disappointed with the pricing so far.
The pricing is fair. I was rather inexperienced in pricing when comparing telephony software, but when I look at the bill, it doesn't make me shudder. If they were to develop other modalities of communication, like texting or a mobile application or video chat, they could probably get more expensive and it would be justified. In terms of additional costs, I believe there were some professional services fees, when we first stood it up. They had a person assigned to help us get live and build the platform out. They also helped us with the type of customization that is available and to prep for go-live. There was some cost with that. Outside of that, it's just the licensing and operating. We had to buy headsets to plug into our computers, but that was expected no matter which vendor we went with, as were the professional services. There wasn't anything that surprised us in terms of additional fees.
It was introduced shortly before my engagement. Therefore, I don't have details on the pricing.
The overall cost of LinkLive is comparable to competing virtual care management platforms. We have been very comfortable with the pricing. We are a smaller financial institution so pricing is always a factor. We feel that we are just getting a ton of value for what we are spending. We don't have any complaints. We are happy with the current structure. We don't have anything that we would change. There are add-on services. On the standalone product, we chose to move forward with the chat, which also has video file and desktop sharing. However, we are looking to add within the next month or so the ability to interact with customers via text. So, we will be adding that service. Then, there are other services as well that we don't take advantage of at the moment that also have an add-on fee.