VP, Service Center & Digital Banking Manager at Newburyport Bank
Real User
Top 20
2023-12-01T15:36:00Z
Dec 1, 2023
LinkLive is our primary tool for handling customer interactions in the service center. It offers a comprehensive suite of features, including chat, desktop sharing, video calling, inbound and outbound calling, and automatic desktop recording. Additionally, LinkLive facilitates appointment scheduling and campaign management. Its versatility makes it an invaluable asset for our team. We were tasked with establishing a call center for the financial institution, which did not have one previously. Together with LinkLive, we deployed the call center throughout the organization, initially focusing on serving our customers.
Operations Manager at a financial services firm with 11-50 employees
Real User
Top 20
2023-02-11T22:38:00Z
Feb 11, 2023
LinkLive allows our customers to chat with our customer experience representatives. Most customers use it through our digital banking app, but LinkLive is also available on our website. We are a small community bank, and six people here use LinkLive. It is limited to our data center and bookkeeping department.
Quality Assurance Director at United Way of Pennsylvania
Real User
2022-12-13T20:11:00Z
Dec 13, 2022
We are a statewide health and human services referral system and we handle about 300,000 contacts a year via phone, text, and chat. Individuals call and they may have needs for things like rent payment assistance, food pantries—a whole host of things—and they contact us. We use LinkLive for our phone and our chat.
RN Senior Director, Transfer Services at Banner Health
Real User
2022-08-11T07:51:00Z
Aug 11, 2022
We run a transfer center at a large, local hospital system called Banner Health. We use LinkLive's VoIP phone system to answer the phones, and the chat features for internal communication among our agents who answer the phones. We transfer patients from one hospital to the next, usually for a higher level of care or for a service not provided at the sending facility. These are, usually, very critical transfers that are high-risk, life-on-the-line types of situations. We lean heavily on the reliability and the stability of the platform.
Vice President - Customer Service Center Manager at a financial services firm with 51-200 employees
Real User
2022-07-07T21:23:00Z
Jul 7, 2022
It is utilized by multiple departments, but the true active use by one team within the customer service center. It is also accessed by a couple of other departments, including marketing and residential lending.
AVP/Digital Banking Manager at a financial services firm with 51-200 employees
Real User
2022-07-05T16:29:00Z
Jul 5, 2022
We are a financial institution. We have a call center that is staffed with live agents, and we wanted them to be able to interact with our customers via chat as well. Therefore, we needed a solution that was secure enough for our digital banking environment. While we could find something to put on our website, we also needed something that was secure through our digital banking provider. The partnership with Revation has been able to do that in an environment where the chat provider was secure enough to be housed within our digital banking environment, which contains customers' financial and personal information. That was our biggest issue and the deciding factor for us in going with Revation. Right now, we just use it on the customer service side. Those customer service requests come in from our website, as general traffic, and also within our digital banking environment.
LinkLive is an advanced communication platform designed to elevate the way businesses interact with their customers securely, enhance personalized customer engagement and team collaboration. The platform utilizes a combination of human expertise and artificial intelligence (AI) to provide secure communication solutions, and improving operational efficiencies. It was formerly known as Revation Systems.
At its core, LinkLive unifies voice, video, chat, and email...
LinkLive is our primary tool for handling customer interactions in the service center. It offers a comprehensive suite of features, including chat, desktop sharing, video calling, inbound and outbound calling, and automatic desktop recording. Additionally, LinkLive facilitates appointment scheduling and campaign management. Its versatility makes it an invaluable asset for our team. We were tasked with establishing a call center for the financial institution, which did not have one previously. Together with LinkLive, we deployed the call center throughout the organization, initially focusing on serving our customers.
LinkLive allows our customers to chat with our customer experience representatives. Most customers use it through our digital banking app, but LinkLive is also available on our website. We are a small community bank, and six people here use LinkLive. It is limited to our data center and bookkeeping department.
We are a statewide health and human services referral system and we handle about 300,000 contacts a year via phone, text, and chat. Individuals call and they may have needs for things like rent payment assistance, food pantries—a whole host of things—and they contact us. We use LinkLive for our phone and our chat.
We are in the digital banking department, so we use LinkLive to help people troubleshoot their online issues.
We use it for online chat.
We run a transfer center at a large, local hospital system called Banner Health. We use LinkLive's VoIP phone system to answer the phones, and the chat features for internal communication among our agents who answer the phones. We transfer patients from one hospital to the next, usually for a higher level of care or for a service not provided at the sending facility. These are, usually, very critical transfers that are high-risk, life-on-the-line types of situations. We lean heavily on the reliability and the stability of the platform.
It is utilized by multiple departments, but the true active use by one team within the customer service center. It is also accessed by a couple of other departments, including marketing and residential lending.
We are a financial institution. We have a call center that is staffed with live agents, and we wanted them to be able to interact with our customers via chat as well. Therefore, we needed a solution that was secure enough for our digital banking environment. While we could find something to put on our website, we also needed something that was secure through our digital banking provider. The partnership with Revation has been able to do that in an environment where the chat provider was secure enough to be housed within our digital banking environment, which contains customers' financial and personal information. That was our biggest issue and the deciding factor for us in going with Revation. Right now, we just use it on the customer service side. Those customer service requests come in from our website, as general traffic, and also within our digital banking environment.