Our customers mainly use BigFix for inventory, compliance, patch management, and software deployment. We also use it with the IBM License Metrics Tool. Our customers are mostly in the telecom and financial sectors.
Our primary use cases for BigFix range from patch management and security templates to software distribution. These are essential tasks for endpoint management across various companies.
Security Administrator at Dev Information Tech Pvt Ltd
MSP
Top 5
2023-06-23T09:48:55Z
Jun 23, 2023
I am supporting a client and serving as an administrator of BigFix. My responsibilities include taking care of the whole infrastructure, patch deployment, vulnerability scanning, vulnerability assessment, third-party application vulnerability mitigation, generating reports, and ensuring compliance with security standards such as the CIS checklist. We handle all the security standards related to BigFix.
Chief Executive Officer at Catnip infotech private limited
Real User
Top 10
2023-01-17T10:22:46Z
Jan 17, 2023
The use case for BigFix is for security, patch management, and compliance which is one of the most important parameters in large banking, and large enterprises where the customers would want to comply with their latest operating system protocols. The solution is also complying with the latest ISO 27001, which is a security compliance protocol as per ISO audit. BigFix helps in getting all these operating systems, and applications to the latest patch management levels possible. The solution makes the system more compliant and ready for our business and other IT operations.
The solution is being used for automation. We deploy the package as customized software, and we provide ad-hoc requests via BigFix. The solution is deployed on the cloud, but it can also be installed on-premises.
Head of IT Onsite Support at a energy/utilities company with 1,001-5,000 employees
Real User
2022-07-26T12:42:03Z
Jul 26, 2022
We are using BigFix for desktop management, endpoint management, inventory, application control, remote control, building machines, master images, OS deployment, and software distribution.
Technical Support Analyst at a computer software company with 11-50 employees
Real User
2021-04-12T22:26:51Z
Apr 12, 2021
We are an MSP, and we use this solution for our customers as well as for our company. I use BigFix for everything. I use it for patch management, software distribution, OS deployment, server automation, and inventory and asset management.
We used BigFix internally at my previous org. My current company is a BigFix reseller. A lot of people are looking at endpoint security now, but we primarily used BigFix for true endpoint management. Endpoint security has become the main thing, but we used BigFix for patching and a lot of the other use cases in the past, and I think it worked pretty well. Obviously, the market has gotten much more crowded.
IBM Watson Cloud BigFix Security and Compliance SME at IBM
Real User
2022-07-11T17:02:00Z
Jul 11, 2022
We use this solution for vulnerability management and patch management. We use BigFix to get information about the vulnerabilities that exist in the environment. We complete prioritization of those vulnerabilities and provide recommendations to the remediation teams. We assist the teams in case of any issues with remediation.
We are a global security and cloud integrator, and we are also a reseller with a capability of up to 69 brands, but we're not married to anybody. Our goal is to give customers exactly what they need based on the scenario. We build everything that we sell. So, we have a large distribution partner that enables us to resell a lot of things. We definitely and always see what's hot in the market, and we are constantly reviewing technologies. Patching and mobile device management are probably two of the biggest use cases of BigFix. In terms of the version, some of the clients have the latest version. BigFix is not a subscription as a service. It is not a SaaS model. It is an on-prem model for infrastructure teams to manage folks through the web or through the network, and it is not provided as a service. There is no open-source capability, so it doesn't really have an ecosystem around it. It's basically sold to clients for specific use.
Senior System Administrator at a legal firm with 201-500 employees
Real User
2021-11-18T22:41:20Z
Nov 18, 2021
We use BigFix for deploying applications for updating, setting up configurations, making modifications, or customizing Windows. For example, what are the applications that need to run, and what configure is needed.
Lead Cyber Security engineer at a manufacturing company with 10,001+ employees
Real User
2021-06-08T15:19:58Z
Jun 8, 2021
We are using BigFix 10. We have been using this solution for app management and even for BP management. We use it for continuous improvement in terms of security and enhancements. We use it for AWS, Azure, Google, and other applications.
Marketing Coordinator and Project Manager at Attend IT AS
Real User
2020-12-10T17:13:38Z
Dec 10, 2020
We use the HCL BigFix solution to provide patch-, software- and OS-image distribution services for our customers. In addition endpoint solution avcurat software, ILMT and hardware inventory. Since BigFix is base on the principle of pull, not push the administrators can afford precise information in real time about the status of distribution of patches and software.
Security Solutions Architect at Thuthukani Technology Solutions
Real User
2020-10-26T21:45:27Z
Oct 26, 2020
Currently, we've got four big customers, and one is in mining. It's certainly for endpoint management, especially for patch compliance. That's normally our first use case. It's for Windows and Linux patch and patch compliance measurement. That's the biggest use case that we do. The main use for day-to-day operations is patching, and we are averaging 95 to 98% patch compliance, meaning we deployed almost 8,000. We put upgrades now in Africa, which is small. however, has 8,000 to 10,000 endpoints, and we have two people doing that, and it takes us about half a day a month. The second use case is when we do compliance, and we replacing Microsoft DPOs, it makes it much easier to implement. On the compliance level, we always do level compliance due to the fact that BigFix has got the CIS, and we use the CIS standards for the checklist. Another company that we work with is in the energy sector. They are an energy company in Africa, and one of the things that we did was we helped them to migrate from Windows 7 to Windows 10 as one of the components of BigFix is Lifecycle OS Deployment. In that case, we helped them and they successfully migrated almost three and a half thousand Windows 7 and Windows 10 machines in three months. We used the BigFix OSD processor. Some of those countries, like Zimbabwe, Zambia, and Angola, didn't even have a network. We did the upgrade fully with memory sticks. We gave them USB thumb drives or memory sticks, and everything was on there, and they took that and actually went and the machines were upgraded that way.
Technical Lead at a university with 1-10 employees
Real User
2019-02-18T10:06:00Z
Feb 18, 2019
I use BigFix to help collect information on endpoints to assist my team in troubleshooting break/fix tickets. I also use it to proactively create solutions for problems that come up and to help with patching of individual applications as well as for checking for compliance on an operating system level.
Senior Server Systems Enigineer at a healthcare company with 1,001-5,000 employees
Real User
2019-02-18T10:06:00Z
Feb 18, 2019
We use BigFix as our primary automation platform. We use it to tie in disparate tasks and services that we need to apply to our servers. We use it for patching, reporting, and compliance.
Primarily my clients use it for being able to not only patch but also to be able to detect and remediate vulnerabilities in their environment. In addition, to be able to provide an accurate inventory of both the hardware and software of what they currently have deployed.
We rely on BigFix to provide patch remediations in conjunction with instant response engagements that we have. Once CyFIR finds a problem, we tend to leverage BigFix to automate the solution across the entire environment.
Our primary use of this solution is for the server side patching and compliance remediation. We use it for all of Windows server patching, remediation, vulnerability scanning, and inventory management of IBM licensing.
I primarily consult with other companies for their software asset management purposes. I use BigFix to help deploy the IBM license metric tool and BigFix inventory.
Security Engineer at a university with 1-10 employees
Real User
2019-02-18T10:06:00Z
Feb 18, 2019
Our primary use of this solution is for endpoint patching and to deply operating system level patches to seventy-five thousand plus Mac and Windows endpoints.
I support multiple customers who use BixFix for many uses including for security compliance, server automation, remote control, software distribution, patching, etc.
Project Lead at a tech services company with 201-500 employees
Real User
2019-02-07T12:28:00Z
Feb 7, 2019
I have various use cases for this solution. It has many varieties of infrastructure. For example, if you have a very high bandwidth in your network infrastructure, it will work very well. If it doesn't have an internet connection, it also works very well. If you have a lower bandwidth within your offices, it will also work very well. This is lacking in many other tools.
* A central engine for endpoint posture improvements * Excellent compliance reporting with customizable dashboards * Scalability and expandability support any heterogeneous environment.
HCL BigFix is a powerful patch management tool that enables organizations to simply control their patch management operations. It is designed so that IT security and operations teams can collaborate in the most effective way possible. Users that employ BigFix can find and fix issues with their endpoints faster than those that employ its competitors. It comes with thousands of security checks that can be deployed quickly and easily. These enable users to safeguard themselves from a wide...
BigFix is primarily used for patch management, compliance, and security patches.
Our customers mainly use BigFix for inventory, compliance, patch management, and software deployment. We also use it with the IBM License Metrics Tool. Our customers are mostly in the telecom and financial sectors.
Our primary use cases for BigFix range from patch management and security templates to software distribution. These are essential tasks for endpoint management across various companies.
We use the solution to manage servers in the data center. Then the other client monitors the server, including Windows 10.
We have found that the solution is good security-wise. It’s customizable; however, you need good knowledge of the tool. It’s not for beginners.
I am supporting a client and serving as an administrator of BigFix. My responsibilities include taking care of the whole infrastructure, patch deployment, vulnerability scanning, vulnerability assessment, third-party application vulnerability mitigation, generating reports, and ensuring compliance with security standards such as the CIS checklist. We handle all the security standards related to BigFix.
We primarily use the solution for patching.
It matches with the ILMT tool. We're trying to validate the licensing for IBM software.
We are using BigFix for sending patches to our servers and desktops, such as security and regular updates.
We use the solution to push patches to our servers, primarily for desktop and server security updates.
The use case for BigFix is for security, patch management, and compliance which is one of the most important parameters in large banking, and large enterprises where the customers would want to comply with their latest operating system protocols. The solution is also complying with the latest ISO 27001, which is a security compliance protocol as per ISO audit. BigFix helps in getting all these operating systems, and applications to the latest patch management levels possible. The solution makes the system more compliant and ready for our business and other IT operations.
The solution is being used for automation. We deploy the package as customized software, and we provide ad-hoc requests via BigFix. The solution is deployed on the cloud, but it can also be installed on-premises.
We are using BigFix for desktop management, endpoint management, inventory, application control, remote control, building machines, master images, OS deployment, and software distribution.
We are an MSP, and we use this solution for our customers as well as for our company. I use BigFix for everything. I use it for patch management, software distribution, OS deployment, server automation, and inventory and asset management.
We used BigFix internally at my previous org. My current company is a BigFix reseller. A lot of people are looking at endpoint security now, but we primarily used BigFix for true endpoint management. Endpoint security has become the main thing, but we used BigFix for patching and a lot of the other use cases in the past, and I think it worked pretty well. Obviously, the market has gotten much more crowded.
We use this solution for vulnerability management and patch management. We use BigFix to get information about the vulnerabilities that exist in the environment. We complete prioritization of those vulnerabilities and provide recommendations to the remediation teams. We assist the teams in case of any issues with remediation.
I have used BigFix for patch management, compliance for security, and inventory OS deployment to software.
We are a global security and cloud integrator, and we are also a reseller with a capability of up to 69 brands, but we're not married to anybody. Our goal is to give customers exactly what they need based on the scenario. We build everything that we sell. So, we have a large distribution partner that enables us to resell a lot of things. We definitely and always see what's hot in the market, and we are constantly reviewing technologies. Patching and mobile device management are probably two of the biggest use cases of BigFix. In terms of the version, some of the clients have the latest version. BigFix is not a subscription as a service. It is not a SaaS model. It is an on-prem model for infrastructure teams to manage folks through the web or through the network, and it is not provided as a service. There is no open-source capability, so it doesn't really have an ecosystem around it. It's basically sold to clients for specific use.
I'm a full stack developer and we are customers of BigFix.
We are using BigFix for Windows patching, querying the configuration management, and reports.
We use BigFix for deploying applications for updating, setting up configurations, making modifications, or customizing Windows. For example, what are the applications that need to run, and what configure is needed.
We are using BigFix 10. We have been using this solution for app management and even for BP management. We use it for continuous improvement in terms of security and enhancements. We use it for AWS, Azure, Google, and other applications.
We are using BigFix for software distribution, managing the network for our clients, and for updates.
Our primary use case is Patch Management.
We use the HCL BigFix solution to provide patch-, software- and OS-image distribution services for our customers. In addition endpoint solution avcurat software, ILMT and hardware inventory. Since BigFix is base on the principle of pull, not push the administrators can afford precise information in real time about the status of distribution of patches and software.
Currently, we've got four big customers, and one is in mining. It's certainly for endpoint management, especially for patch compliance. That's normally our first use case. It's for Windows and Linux patch and patch compliance measurement. That's the biggest use case that we do. The main use for day-to-day operations is patching, and we are averaging 95 to 98% patch compliance, meaning we deployed almost 8,000. We put upgrades now in Africa, which is small. however, has 8,000 to 10,000 endpoints, and we have two people doing that, and it takes us about half a day a month. The second use case is when we do compliance, and we replacing Microsoft DPOs, it makes it much easier to implement. On the compliance level, we always do level compliance due to the fact that BigFix has got the CIS, and we use the CIS standards for the checklist. Another company that we work with is in the energy sector. They are an energy company in Africa, and one of the things that we did was we helped them to migrate from Windows 7 to Windows 10 as one of the components of BigFix is Lifecycle OS Deployment. In that case, we helped them and they successfully migrated almost three and a half thousand Windows 7 and Windows 10 machines in three months. We used the BigFix OSD processor. Some of those countries, like Zimbabwe, Zambia, and Angola, didn't even have a network. We did the upgrade fully with memory sticks. We gave them USB thumb drives or memory sticks, and everything was on there, and they took that and actually went and the machines were upgraded that way.
We use this solution to successfully manage and control approximately thirty-five hundred machines in multiple, complex environments.
Our primary use case of this solution is to develop custom content to deliver to restaurants.
I use BigFix to help collect information on endpoints to assist my team in troubleshooting break/fix tickets. I also use it to proactively create solutions for problems that come up and to help with patching of individual applications as well as for checking for compliance on an operating system level.
We use it for patching our AIX servers and we also use it for deploying and up keeping our Tivoli workload scheduler application.
Our primary use case is for content automation and application delivery.
We use this solution to import management across all of our stores, desktops and server infrastructures.
We use BigFix as our primary automation platform. We use it to tie in disparate tasks and services that we need to apply to our servers. We use it for patching, reporting, and compliance.
Our primary use case of this solution is for endpoint management.
Our primary use of this solution is for patching all of our systems and maintaining their security compliance.
Primarily my clients use it for being able to not only patch but also to be able to detect and remediate vulnerabilities in their environment. In addition, to be able to provide an accurate inventory of both the hardware and software of what they currently have deployed.
Our primary use case of this solution is for automated server patching. It integrates with our change management tool. It replaced SCCM for Windows.
We rely on BigFix to provide patch remediations in conjunction with instant response engagements that we have. Once CyFIR finds a problem, we tend to leverage BigFix to automate the solution across the entire environment.
Our primary use case is for endpoint configuration management.
I'm a long time user for endpoint management and now I do consulting so I design solutions for end customers.
Our primary use of this solution is for the server side patching and compliance remediation. We use it for all of Windows server patching, remediation, vulnerability scanning, and inventory management of IBM licensing.
We help our customers and ourselves do vulnerability and compliance implementations, licensing compliance, and patch management solutions.
We use BigFix to manage Windows and Mac OS. We also use it for deploying patches and software across the company.
The primary use case of this solution is for patch management, software distribution, inventory, and power management.
I primarily consult with other companies for their software asset management purposes. I use BigFix to help deploy the IBM license metric tool and BigFix inventory.
Our primary use case of this solution is for security patching and application patching.
Our primary use for BigFix is in the industrial environment, we put BigFix into industrial facilities.
Our primary use of this solution is for endpoint patching and to deply operating system level patches to seventy-five thousand plus Mac and Windows endpoints.
Our primary use of this solution is for compliance management, patching, and security configuration management.
I support multiple customers who use BixFix for many uses including for security compliance, server automation, remote control, software distribution, patching, etc.
Our primary use case is for the automation of patch compliance.
My primary use case of this solution is for information security-related functions, like patching and threat detection.
We use this solution for patch management and software distribution.
I have various use cases for this solution. It has many varieties of infrastructure. For example, if you have a very high bandwidth in your network infrastructure, it will work very well. If it doesn't have an internet connection, it also works very well. If you have a lower bandwidth within your offices, it will also work very well. This is lacking in many other tools.
* A central engine for endpoint posture improvements * Excellent compliance reporting with customizable dashboards * Scalability and expandability support any heterogeneous environment.
My primary use case for this solution is for department management. It helps us manage about 25,000 individual workers, who are all at work stations.