This is an omnichannel contact center solution catering to different kinds of channels, whether they are emails, chats, calls, or generic objects, like web objects which can be routed as an interaction. I've worked with it in several sectors, including healthcare, banking, and retail businesses. From their mobile apps, we've worked with integrated group chats and custom menu-driven chat bot solutions in the healthcare sector. That included outbound dialing for appointment confirmation and on-call access to rostered doctors. It also includes confirmation calls for transactions. I'm CX team lead and we are partners with Interactive Intelligence. We are based in the Middle East.
It is for integration, an omnichannel solution, that you can get interactions with Voice, Facebook, Twitter, WhatsApp, social media integrations, chat integrations, and email integrations. That's the feature of the solution.
This is an omnichannel contact center solution catering to different kinds of channels, whether they are emails, chats, calls, or generic objects, like web objects which can be routed as an interaction. I've worked with it in several sectors, including healthcare, banking, and retail businesses. From their mobile apps, we've worked with integrated group chats and custom menu-driven chat bot solutions in the healthcare sector. That included outbound dialing for appointment confirmation and on-call access to rostered doctors. It also includes confirmation calls for transactions. I'm CX team lead and we are partners with Interactive Intelligence. We are based in the Middle East.
It is for integration, an omnichannel solution, that you can get interactions with Voice, Facebook, Twitter, WhatsApp, social media integrations, chat integrations, and email integrations. That's the feature of the solution.