The problem with this current system is that the support is not great. It's likely that the product will be discontinued by the end of 2025 which is probably why it's not sufficiently supported. There are some market restrictions in the Middle East due to security issues so the cloud-based solution is not appropriate for us. I'd like to see better reporting and a proper dashboard. The CS Insights dashboard is a total failure and actually affected the company's reputation.
The initial setup can be a bit difficult. It is complex for a regular person, however, for an engineer, it's easier. The programmability is not so good. The programmability with the dependencies can be challenging. For example, you don't have all the features like Python, for example, or Node.js. The development with the deployment is a bit harder and you must ask Genesys for assistance. It would be good if the programmability of the platform would be more dynamic. We'd also like to get more features.
The problem with this current system is that the support is not great. It's likely that the product will be discontinued by the end of 2025 which is probably why it's not sufficiently supported. There are some market restrictions in the Middle East due to security issues so the cloud-based solution is not appropriate for us. I'd like to see better reporting and a proper dashboard. The CS Insights dashboard is a total failure and actually affected the company's reputation.
The initial setup can be a bit difficult. It is complex for a regular person, however, for an engineer, it's easier. The programmability is not so good. The programmability with the dependencies can be challenging. For example, you don't have all the features like Python, for example, or Node.js. The development with the deployment is a bit harder and you must ask Genesys for assistance. It would be good if the programmability of the platform would be more dynamic. We'd also like to get more features.